openPR Logo
Press release

Remote Access Provided by Cloud Category Fuels Call Center AI Market

10-12-2023 01:33 PM CET | Business, Economy, Finances, Banking & Insurance

Press release from: P&S Intelligence

Remote Access Provided by Cloud Category Fuels Call Center AI

In 2021, the call center AI market generated sales worth $1,982.9 million, and it is expected to contribute $12,910.6 million in 2030, progressing at a rate of 23.1% from 2021 to 2030, ascribed to the growing up requirements for improved data analytics to manage customer inquiries with the real-time response to improve customer engagement through social media.

In order to pace up the 4th industrial revolution, businesses across various industries are adopting advanced technologies such as artificial intelligence, machine learning, and mobile supercomputing that in turn, will fuel the demand for call center AI software in the near future. More than 7500 businesses worldwide use AI, which signifies a 35% adoption rate in 2022, showing a 4% increase from the previous year, according to a survey. In addition, 66% of companies are planning or have already begun the execution of AI applications to stay in the market competition in the near future.

Request for sample pages of this report:

Moreover, the cloud category is projected to generate the highest sales in the call center AI market, progressing at a 24.3% rate from 2021 to 2030, attributed to the public, private, and hybrid cloud technologies which offer remote access and flexibility. Organizations opt for this deployment mode, due to hosting on software on the server of the vendor that can be accessed through a web browser. It mitigates the requirement of regular updates and allows remote access of data to users with hassles.

Furthermore, traditional cloud-based call centers are inexpensive compared to on-premises call centers, hence boost call center AI market, owed to minimal investment and ease of deployment luring businesses to adopt it. In addition, cloud-based software offers multiple plans to select the one that fits the requirement and budget. The rise in software demand is owed to the inexpensive, high scalability, and ease of use features. In addition, it improves operational efficiency, reduces operational costs, and enhances the productivity of the workforce.

Moreover, this software alleviates the full-time work model from the call center, making it a cost-effective solution for SME organizations. Applications include interactive voice response technology that reduces costs involved in the associated and live call attending services by directly routing the call to the right department agent by voice commands, resulting in the expansion of the market.

Furthermore, the COVID-19 pandemic outbreak propels the call center AI market due to a significant rise in the overall call volume to call centers. According to a report, over 300% rise in calls were witnessed during the early phase of the global pandemic lockdown. In addition, IBM Watson Assistant experienced a 60% surge in the monthly active users from the first to last month of 2020 which resulted in an increase in investments of the businesses for software to automate processes and increase the efficiency of redundant tasks.

Browse full report at:

North America captures the largest call center AI market share, and it is predicted to generate revenue worth $6,582.4 million by 2030, advancing at a rate of 23.3% during the forecast period, led by the strong presence of the key players in the region and the increased investments made on call centers to facilitate efficient services to retain customers across industries.

Therefore, the inexpensive solutions, high efficiency, and improved productivity with remote access proliferate the market.

About P&S Intelligence

P&S Intelligence provides market research and consulting services to a vast array of industries across the world. As an enterprising research and consulting company, P&S believes in providing thorough insights on the ever-changing market scenario, to empower companies to make informed decisions and base their business strategies with astuteness. P&S keeps the interest of its clients at heart, which is why the insights we provide are both honest and accurate. Our long list of satisfied clients includes entry-level firms as well as multi-million-dollar businesses and government agencies.

Chandra Mohan
AVP - Business Development
Phone: +1-347-960-6455
Follow Us:

This release was published on openPR.

Permanent link to this press release:

Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.

You can edit or delete your press release Remote Access Provided by Cloud Category Fuels Call Center AI Market here

News-ID: 3247302 • Views:

More Releases from P&S Intelligence

Growing Demand for CSM System Will Drive the Customer Engagement Solutions Market
Growing Demand for CSM System Will Drive the Customer Engagement Solutions Marke …
The total value of the customer engagement solutions market was $18,186.8 million in 2021, and it will rise at a growth rate of above 10% in the near future, to reach $43,398.9 million by 2030. The major reasons behind the growth of this industry are growing usage of such solutions in serval industries like healthcare, telecommunications, BFSI and FMCG. North America will grow the fastest with a rate of 10.5% in
Reduced Operational Cost of Energy Efficient Motors Propels Motion Control Market
Reduced Operational Cost of Energy Efficient Motors Propels Motion Control Marke …
The motion control market generated a revenue of $14,887.5 million in 2021, and it is expected to contribute $23,286.4 million in 2030, progressing at a rate of 5.1% from 2021 to 2030, ascribed to the rising demand for industrial robots and integration of components with the motion control systems for convenient use. Moreover, the evolving motion control standards and protocols propel the market, for example, the OPC UA TSN protocol controls
North America, the Largest Revenue Producer in Public Safety and Security Market
North America, the Largest Revenue Producer in Public Safety and Security Market
The size of the public safety and security market was at $411 billion in the year 2021, which will reach over $1,115 billion by the year 2030, advancing at a growth rate of around 12% in the years to come. This is largely ascribed to the rising application of innovative technologies in smart cities, increasing crime rates, the increasing cases of disastrous accidents, and the growing count of terrorist activities
Sports Nutrition Market Will Touch $78.3 Billion Revenue by 2030
Sports Nutrition Market Will Touch $78.3 Billion Revenue by 2030
Sports nutrition aids in maximizing the training's advantages. It aids in maintaining and achieving body weight as well as speeding up exercise recuperation. Additionally, it facilitates a quick recovery from damage to the body. Request for sample pages of this report: The first requirement for sports nutrition meals or supplements is the aim to obtain a healthy, lean, or well-built structure. Sports lovers and fitness fans are becoming more and more

All 5 Releases

More Releases for Request

Industry Future of Request for Proposal Software Market
The Request for Proposal Software market research report is proficient and top to bottom research by specialists on the current state of the industry. This statistical surveying report gives the most up to date industry information and industry future patterns, enabling you to distinguish the items and end clients driving income development and benefit. It centres around the real drivers and restrictions for the key players and present challenge status
Customer request satisfied
Awning manufacturer markilux looks back with satisfaction on the introductory year of its fabric collection 2018+ A year after markilux's new awning fabric collection was introduced into the market, the company has said it is completely satisfied with the feedback it has received from its customers. The more comprehensive layout of the collection, the large range of plain-coloured fabrics and false plains, as well as the variety of fabric patterns, have
Tailor-made: Monitor Systems by Customer Request
Monitor Solution Provider Distec Implements Customer-specific Projects Distec GmbH - leading German specialist for TFT flat screens and system solutions for industrial and multimedia applications – has strengthened their specification for customer-specific monitor systems. This allows Distec to meet customer requests for increasingly high definition image quality with maximum contrast and large screen diagonals. The demand includes visually appealing design with the latest technologies for touch, PC, and communications interfaces. In
Click Here To Get Request Sample:
​In this report, the Global Permanent Magnet Contactors Market 2017 is valued at USD XX million in 2016 and is expected to reach USD XX million by the end of 2022, growing at a CAGR of XX% between 2016 and 2022. Geographically, this report split global into several key Regions, with sales (K Units), revenue (Million USD), market share and growth rate of Permanent Magnet Contactors for these regions, from 2012
BAG: Dismissal at request of works council
It is possible for a works council to push through the dismissal of an employee, as demonstrated by a recent ruling of the Bundesarbeitsgericht (BAG), Germany’s Federal Labour Court, from March 28, 2017 (Az.: 2 AZR 551/16). The BAG held that if the courts grant the works council’s formal request vis-à-vis the employer to dismiss an employee, this fulfils the requirement for there to be an urgent operational need justifying the
Request Management System to handle the complex workflow
With the billions of Software being developed and high completion in the market, business requirement keep on changing according to the trends. To find the solution for this, TatvaSoft developed request management system for one it’s UAE based client. The client has a chain of restaurants and was not able to cope up with the tasks that were handled manually and information was distributed over different branches. To avoid this