Press release
Eccentex Announces OpenText xECM Integration Adapter for HyperAutomation Cloud
Unify Eccentex Low-Code Platform and AI Capabilities with OpenText xECM and Content Cloud
This adapter enables business users to seamlessly integrate Eccentex platform and applications with OpenText Extended Enterprise Content Management (xECM) through Eccentex universal desktop.
Eccentex provides an OpenText plugin that manages the search, retrieval, and deposit of documents into Content Cloud and Content Management Suite applications. The plug-in is agile and customizable to fit all enterprise security, compliance, and document handling needs.
Alex Stein, CEO of Eccentex, shares, "I'm excited to see this content adapter receiving traction across large enterprises, especially in the Telecommunication, FinServ and Utilities sectors by delivering easy access to HyperAutomation Cloud users to any document stored in OpenText Content Cloud."
The adapter supports the following application integrations:
• Eccentex Dynamic Case Management
• Compliance Management
• Advanced Email Automation
• Smart Knowledge Base
• Technical Service Management (TSM)
The integration covers a range of industries including; Energy, Utility, Telco, Transportation, Finance, Government, Insurance, Retail, Travel and more. The OpenText Content Cloud integrated Eccentex Dynamic Case Management delivers streamlined processes that lower costs and increase compliance, productivity, as well as customer and employee satisfaction.
Sample of Business Benefits:
• Decrease Document and Content Management costs by 30% or more.
• Increased agent productivity by eliminating document and file transfer between systems.
• Deliver true omnichannel experiences through a unified agent desktop.
As a Gold partner, Eccentex has demonstrated the desire and ability to jointly sell their solutions across the globe with OpenText.
Eccentex Corporation
6101 W Centinela Ave #110
Culver City, CA 90230
Media Contact:
Michael Rapoport - Digital Marketing Manager
1 (866) 432-2368
info@eccentex.com
Eccentex delivers cloud-based Business Automation capabilities to customers of all sizes across all industries for customer service modernization, journey orchestration and back-office automation. Eccentex's flexible and unified HyperAutomation Cloud platform empowers businesses to rapidly deploy, easily extend and effortlessly change business applications to meet their strategic goals and keep up with their ever-changing customer needs.
Throughout its history, Eccentex has delivered award-winning capabilities in Dynamic Case Management and Business Process Automation that leverage the power of Eccentex AI Services to help the world's leading brands and government entities achieve breakthrough results quickly and easily. With Eccentex, businesses can achieve their Digital Transformation goals without sacrificing human centricity. Customers will enjoy the new automated process and self-service experiences while employees will be better motivated and freed up from repetitive tasks.
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