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Cloud-Based Contact Center Market worth $56.82 billion by 2030 | Cumulative Impact of COVID-19, Russia Ukraine Conflict, and High Inflation - Exclusive Report by 360iResearch
Cloud-Based Contact Center Market | 360iResearch
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The Cumulative Impact of COVID-19, the Russia-Ukraine Conflict, and High Inflation is expected to have significant long-term effects on the Global Cloud-Based Contact Center Market. The ongoing research considers the changes in consumer behavior, supply chain disruptions, and government interventions caused by the pandemic. Similarly, the report considers the ongoing political and economic uncertainty in Eastern Europe caused by the Russia-Ukraine Conflict and its potential implications for demand-supply balances, pressure on pricing variants, and import/export and trading. Additionally, the report addresses the impact of High Inflation on the global economy and details fiscal policies measuring and reducing its effects on demand, supply, cash flow, and currency exchange.
Market Segmentation & Coverage:
This research report categorizes the Global Cloud-Based Contact Center Market in order to forecast the revenues and analyze trends in each of following sub-markets:
Based on Solution, market is studied across Agent Performance Optimization, Automatic Call Distribution, Dialers, and Interactive Voice Response. The Interactive Voice Response commanded largest market share of 27.42% in 2022, followed by Automatic Call Distribution.
Based on Service, market is studied across Managed Services and Professional Services. The Managed Services commanded largest market share of 42.63% in 2022, followed by Professional Services.
Based on Organization Size, market is studied across Large Enterprises and Small and Medium-Sized Enterprises. The Large Enterprises commanded largest market share of 55.40% in 2022, followed by Small and Medium-Sized Enterprises.
Based on Application, market is studied across Call Routing and Queuing, Chat Quality and Monitoring, Data Integration and Recording, Real-Time Decision Making, and Workforce Optimization. The Data Integration and Recording commanded largest market share of 23.97% in 2022, followed by Real-Time Decision Making.
Based on Deployment Model, market is studied across Private Cloud and Public Cloud. The Public Cloud commanded largest market share of 57.89% in 2022, followed by Private Cloud.
Based on Vertical, market is studied across Banking, Financial Services, and Insurance, Consumer Goods & Retail, Government & Public Sector, Healthcare & Life Sciences, Manufacturing, Media & Entertainment, and Telecommunication & IT. The Banking, Financial Services, and Insurance commanded largest market share of 23.07% in 2022, followed by Consumer Goods & Retail.
Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom. The Europe, Middle East & Africa commanded largest market share of 36.20% in 2022, followed by Americas.
Market Statistics:
The report provides market sizing and forecasts across 7 major currencies - USD, EUR, JPY, GBP, AUD, CAD, and CHF; multiple currency support helps organization leaders to make well-informed decisions. In this report, 2018 to 2021 are considered as historical years, 2022 is base year, 2023 is estimated year, and years from 2024 to 2030 are considered as forecast period.
FPNV Positioning Matrix:
The FPNV Positioning Matrix is essential for assessing the Global Cloud-Based Contact Center Market. It provides a comprehensive evaluation of vendors by examining key metrics within Business Strategy and Product Satisfaction, allowing users to make informed decisions based on their specific needs. This advanced analysis then organizes these vendors into four distinct quadrants, which represent varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital(V).
Market Share Analysis:
The Market Share Analysis offers an insightful look at the current state of vendors in a particular market space. By comparing vendor contributions to overall revenue, customer base, and other key metrics, we can give companies a greater understanding of their performance and what they are up against when competing for market share. The analysis also sheds light on just how competitive any given sector is about accumulation, fragmentation dominance, and amalgamation traits over the base year period studied.
Key Company Profiles:
The report profoundly explores the recent significant developments by the leading vendors and innovation profiles in the Global Cloud-Based Contact Center Market, including 3CLogic, Inc., 8x8, Inc., Aircall.io, Inc., Alvaria, Inc., Ameyo Pvt. Ltd., Avaya LLC, Barco NV, Cisco Systems, Inc., Content Guru Limited, Enghouse Interactive Inc., Evolve IP, LLC, Five9, Inc., Genesys Telecommunications Laboratories, Inc., Lifesize, Inc., NICE Ltd., Oracle Corporation, Pypestream Inc., RingCentral, Inc., Serenova, LLC, Talkdesk, Inc., TCN, Inc., TechSee Augmented Vision Ltd., Twilio Inc., VocalCom S.A., and Vonage Holdings Corp..
Key Topics Covered:
1. Preface
2. Research Methodology
3. Executive Summary
4. Market Overview
5. Market Insights
6. Cloud-Based Contact Center Market, by Solution
7. Cloud-Based Contact Center Market, by Service
8. Cloud-Based Contact Center Market, by Organization Size
9. Cloud-Based Contact Center Market, by Application
10. Cloud-Based Contact Center Market, by Deployment Model
11. Cloud-Based Contact Center Market, by Vertical
12. Americas Cloud-Based Contact Center Market
13. Asia-Pacific Cloud-Based Contact Center Market
14. Europe, Middle East & Africa Cloud-Based Contact Center Market
15. Competitive Landscape
16. Competitive Portfolio
17. Appendix
The report provides insights on the following pointers:
1. Market Penetration: Provides comprehensive information on the market offered by the key players
2. Market Development: Provides in-depth information about lucrative emerging markets and analyzes penetration across mature segments of the markets
3. Market Diversification: Provides detailed information about new product launches, untapped geographies, recent developments, and investments
4. Market Trends: Provides comprehensive understanding of the Cumulative Impact of COVID-19, the Russia-Ukraine Conflict, and the High Inflation
5. Competitive Assessment & Intelligence: Provides an exhaustive assessment of market shares, strategies, products, certification, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players
6. Product Development & Innovation: Provides intelligent insights on future technologies, R&D activities, and breakthrough product developments
The report answers questions such as:
1. What is the market size and forecast of the Global Cloud-Based Contact Center Market?
2. What are the inhibiting factors and impact of COVID-19 shaping the Global Cloud-Based Contact Center Market during the forecast period?
3. Which are the products/segments/applications/areas to invest in over the forecast period in the Global Cloud-Based Contact Center Market?
4. What is the competitive strategic window for opportunities in the Global Cloud-Based Contact Center Market?
5. What are the technology trends and regulatory frameworks in the Global Cloud-Based Contact Center Market?
6. What is the market share of the leading vendors in the Global Cloud-Based Contact Center Market?
7. What modes and strategic moves are considered suitable for entering the Global Cloud-Based Contact Center Market?
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sales@360iresearch.com
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About 360iResearch
360iResearch is a market research and business consulting company headquartered in India, with clients and focus markets spanning the globe.
We are a dynamic, nimble company that believes in carving ambitious, purposeful goals and achieving them with the backing of our greatest asset - our people.
Quick on our feet, we have our ear to the ground when it comes to market intelligence and volatility. Our market intelligence is diligent, real-time and tailored to your needs, and arms you with all the insight that empowers strategic decision-making.
Our clientele encompasses about 80% of the Fortune Global 500, and leading consulting and research companies and academic institutions that rely on our expertise in compiling data in niche markets. Our meta-insights are intelligent, impactful and infinite, and translate into actionable data that support your quest for enhanced profitability, tapping into niche markets, and exploring new revenue opportunities.
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