Announcing the Winners of the Finder: Customer Satisfaction Awards 2023

Finder is delighted to announce the winners of the Finder: Personal Loans Customer Satisfaction Awards 2023 and the Finder: Car Loans Customer Satisfaction Awards 2023.

The aim of these award programs is to develop a list of the top personal loan and car loan providers based on the quality of their customer service. To develop this ranking, Finder tapped into one of the most effective methods of understanding a product or provider's quality - direct feedback from actual customers.

Through online surveys with more than 1,950 recorded responses, we asked customers to rate Canada's leading loan providers - from pre-approval to post-funding assistance.

Loan providers were categorized into three types of lenders: traditional lenders, alternative lenders and comparison platforms - before Finder experts calculated the overall customer satisfaction score. The lender with the highest score in each category took the top spot.

"Canadians are struggling with the higher cost of living and increasingly taking on more debt," explains Romana King, Group Editor for Finder Canada and an award-winning personal finance expert. "We know that comparison shopping for the best car loan or a competitive loan rate is critical, but an integral component to finding the right debt solution is to find a lender who will work with you throughout the lending process."

To help customers find lenders with a commitment to customer relationships, Finder launched two awards campaigns: Finder: Personal Loans Customer Satisfaction Awards 2023 and Finder: Car Loans Customer Satisfaction Awards 2023. "The goal was to help Canadians find lenders who not only offer competitive debt solutions but excel at helping customers learn and manage their finances," says King.

Winners of the Best Personal Loan Providers in 2023

WINNER Best Personal Loan Alternative Lender: Prudent Financial

Overall customer satisfaction score of 87.89%

FINALIST Best Personal Loan Alternative Lender: Cashco Financial

Overall customer satisfaction score of 86.55%

WINNER Best Personal Loan Search Platform: Borrowell

Overall customer satisfaction score of 76.45%

FINALIST Best Personal Loan Search Platform: Loans Canada

Overall customer satisfaction score of 75.15%

WINNER Best Personal Loan Traditional Lender: Vancity

Overall customer satisfaction score of 86.75%

FINALIST Best Personal Loan Traditional Lender: TD

Overall customer satisfaction score of 86.15%

Winners of the Best Car Loan Providers in 2023

WINNER Best Car Loan Alternative Lender: Rifco

Overall customer satisfaction score of 82.05%

FINALIST Best Car Loan Alternative Lender (tie): Axis Auto Finance

Overall customer satisfaction score of 76.55%

FINALIST Best Car Loan Alternative Lender (tie): iA Auto Finance

Overall customer satisfaction score of 76.55%

WINNER Best Comparison Platform: Carnex

Overall customer satisfaction score of 86.67%

FINALIST Best Comparison Platform: Clutch

Overall customer satisfaction score of 86.25%

WINNER Best Car Loan Traditional Lender: BMO

Overall customer satisfaction score of 90.77%

FINALIST Best Car Loan Traditional Lender: TD

Overall customer satisfaction score of 87.94%



Winners were determined based on their overall satisfaction score and recommendation score (how likely customers are to recommend the lender to a friend). Read more about our personal lender awards methodology or the car loan awards methodology.

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For further press information

Nicole Sullivan

Outreach Specialist

E: nikki.sullivan@finder.com

For partnership opportunities

Cameron Millband

Performance Director

M: +1 (647) 972-2176

E: cameron.millband@finder.com

To speak to Finder's finance expert

Romana King

Group Editor | Personal finance expert

M: +1 (604) 366-9868

E: romana.king@finder.com

About Finder

Finder is a personal finance comparison site with a mission to help Canadians save, invest, spend wisely and grow their wealth. Each month, Finder provides half a million Canadians - and more than five million globally - with independent and trustworthy financial information. Our goal is to help people make better financial decisions by providing objective, comparative insight on thousands of products and services each month.

As a global fintech website and app, Finder provides consumers with free access to smart money content. Whether it's expert insight, product or service comparisons or independent reviews, Finder helps consumers stay on top of their finances while saving time and money.

Finder is available to consumers in Australia, Canada, America and the United Kingdom. Initially launched in 2006 by three Australians - Fred Schebesta, Frank Restuccia and Jeremy Cabral - Finder's global reach now includes thousands of products and services in hundreds of financial categories and provides expert content and independent reviews to more than five million users each month.

Disclaimer

The information in this release is accurate as of the date published, but rates, fees and other product features may have changed. Please see updated product information on Finder's review pages.

Finder
1748 Deep Cove Road
North Vancouver, BC
V7G 1S5
Nikki Sullivan

Finder is a personal finance comparison site with a mission to help Canadians save, invest, spend wisely and grow their wealth. Each month, Finder provides half a million Canadians - and more than five million globally - with independent and trustworthy financial information. Our goal is to help people make better financial decisions by providing objective, comparative insight on thousands of products and services each month.

This release was published on openPR.