Press release
Chatbot Market Showing Impressive Growth during Forecast Period 2021 - 2032 | Creative Virtual, Artificial Solutions, Kore.ai, Inbenta
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Key Trends
The key trends in chatbot technology are:
Increased accuracy: Chatbots are becoming more accurate as they are powered by artificial intelligence (AI) and natural language processing (NLP) technologies.
Increased personalization: Chatbots are able to personalize their responses to users based on data collected about the user.
Increased functionality: Chatbots are becoming more functional as they are able to perform more tasks such as booking appointments and ordering products.
Increased adoption: Chatbots are being adopted by more businesses as they offer a cost-effective and efficient way to interact with customers.
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Key Drivers
There are a few key drivers of Chatbot market. First, the advancement of artificial intelligence (AI) and natural language processing (NLP) technologies have made it possible for Chatbots to understand human conversation. This has made Chatbots more effective in providing customer service and support. Second, the increasing popularity of messaging platforms such as Facebook Messenger, WhatsApp, and WeChat has made Chatbots more accessible to users. Third, the rising demand for personalization and customization in customer service has made Chatbots more attractive to businesses. Finally, the increasing trend of mobile commerce and the need for instant customer support on mobile devices has made Chatbots more relevant to businesses.
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Market Segments
By Component
Solutions
Services
By Type
Rule Based
AI Based
By Deployment Mode
On-Premises
Cloud
By Organization Size
Large Enterprises
Small and Medium-sized Enterprises (SMEs)
By Business Function
Information Technology Service Management
Human Resources
Sales and Marketing
Finance
By Application
Customer Service
Personal Assistant
Branding and Advertisement
Customer Engagement and Retention
Others
By Vertical
BFSI
IT and Telecom
Retail and Ecommerce
Media and Entertainment
Others
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Key Players
Creative Virtual
Artificial Solutions
Kore.ai
Inbenta
[24]7.AI
Aivo ServiceNow
Conversica
Personetics
Chatfuel
Botcoin
Botsify
DigitalGenius
Meya
Wysa
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