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Global Customer Journey Mapping Software Market Size Is Expected To Grow To $24.88 Bn In 2027 At A CAGR Of 18.0% : Analysis By The Business Research Company
The Business Research Company's Customer Journey Mapping Software Global Market Report 2023 identifies the increasing focus on improving data quality and security of customer data is expected to propel the growth of the customer journey mapping software market going forward. Data quality measures the condition of data, relying on factors such as how useful it is to the specific purpose, completeness, accuracy, timeliness, consistency, validity, and uniqueness. Customer journey mapping would tell the story of the customer's experience from start to finish from initial contact, by the process of engagement, and into a long-term relationship, by giving critical information about key interactions along the way.The global customer journey mapping software market size grew from $10.85 billion in 2022 to $12.82 billion in 2023 at a compound annual growth rate (CAGR) of 18.2%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The customer journey mapping software market size is expected to grow to $24.88 billion in 2027 at a CAGR of 18.0%.
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Major players in the customer journey mapping software market are Smaply, Touchpoint, UXPressia, Adobe Inc., TandemSeven, Acquia, CEMantica, WebEngage, Microsoft Corporation, Gliffy, Canvanizer, Xmind, OmniGraffle, IBM Corporation, Smartlook, Piwik PRO, Custellence, CustomersFirstNow, CloudCherry, Ecrion Software, Totango Ltd., Zoho Corporation, G2 Deals, MOEngage, FlowMapp, Autopilot, Vizury Engage 360, CXDeployer, TheyDo, Altcraft LLC, and CFN Insights.
Innovative customer data platforms are a key trend gaining popularity in the customer journey mapping market. Major market players operating in customer journey mapping software focus on developing innovative customer data platforms such as behavior-tracking software that significantly assist in providing a more personalized customer experience.
Read More On The Global Customer Journey Mapping Software Market Report Here:
https://www.thebusinessresearchcompany.com/report/customer-journey-mapping-software-global-market-report
The Customer Journey Mapping Software market is segmented -
1) By Component: Software, Services, Consulting Services
2) By Organization Size: Small and Medium Enterprises, Large Enterprises
3) By Deployment: On-Premise, Cloud-based
4) By End Users: BFSI, Retail And Consumer Goods, Media And Entertainment, Healthcare And Pharmaceutical, Automotive, IT And Telecommunication, Travel And Hospitality, Education, Other End Users
• By Geography: Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. North America was the largest region in the Customer Journey Mapping Software market.
The Business Research Company's "Global Customer Journey Mapping Software Market Report 2023" provides a thorough understanding of the market across 60 geographies. The report covers market size, growth rate, segments, drivers and trends in every region and country. In addition, the report offers insights on historical and forecast growth, helping players analyze and strategize better.
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The Table Of Content For The Customer Journey Mapping Software Market Include:
1. Executive Summary
2. Customer Journey Mapping Software Market Characteristics
3. Customer Journey Mapping Software Market Trends And Strategies
4. Customer Journey Mapping Software Market - Macro Economic Scenario
5. Customer Journey Mapping Software Market Size And Growth
.....
26. Africa Customer Journey Mapping Software Market
27. Customer Journey Mapping Software Market Competitive Landscape And Company Profiles
28. Key Mergers And Acquisitions In The Customer Journey Mapping Software Market
29. Customer Journey Mapping Software Market Future Outlook and Potential Analysis
30. Appendix
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