Cloud Telephony Services Market is projected to expand at a steady CAGR over the forecast by 2031 | Exotel Techcom Pvt. Ltd., Go 2 Market India Pvt. Ltd.

New York, Global Cloud Telephony Services Market report from Global Insight Services is the single authoritative source of intelligence on Cloud Telephony Services Market. The report will provide you with analysis of impact of latest market disruptions such as Russia-Ukraine war and Covid-19 on the market. Report provides qualitative analysis of the market using various frameworks such as Porters' and PESTLE analysis. Report includes in-depth segmentation and market size data by categories, product types, applications, and geographies. Report also includes comprehensive analysis of key issues, trends and drivers, restraints and challenges, competitive landscape, as well as recent events such as M&A activities in the market.

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A cloud telephony service is a phone system that uses the internet instead of a traditional phone line. Cloud telephony services are often used by businesses because they are more flexible and scalable than traditional phone systems. Cloud telephony services can be used to make and receive calls, as well as to send and receive text messages.

Key Trends

There are several key trends in cloud telephony services technology. One is the move to VoIP (Voice over Internet Protocol). This is a technology that allows phone calls to be made over the internet instead of traditional phone lines. This can provide significant cost savings for businesses, as well as increased flexibility in terms of where and how calls can be made.

Another key trend is the increasing use of cloud-based services. This means that instead of having a physical phone system in your office, you can use a cloud-based service that will route your calls through the internet. This can provide even more flexibility and cost savings, as you don't need to maintain a physical phone system.

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Key Drivers

The key drivers of the cloud telephony services market are the need for enhanced communication, flexibility, and scalability. Cloud telephony services offer a number of advantages over traditional telephony services, including enhanced communication features, flexibility, scalability, and cost-effectiveness.

Traditional telephony services are often inflexible and difficult to scale, which can be a major disadvantage for businesses that experience rapid growth or fluctuating demand. Cloud telephony services, on the other hand, are highly scalable and can be easily adapted to changing needs.

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Market Segments

The Cloud Telephony Services Market is segmented by deployment mode, enterprise size, application, and region. Based on deployment mode, the global cloud telephony services market is segmented into cloud and hosted. On the basis of enterprise size, the market is segmented into SMEs and large enterprises. Based on application, the market is bifurcated into conferencing, multi-level IVR, sales and marketing, customer relationship management, and others. Region-wise, the market is divided into North America, Europe, Asia-Pacific, and the Rest of the World.

Key Players

The Cloud Telephony Services Market includes players such as 8×8, Inc., AVOXI, BroadSoft, Cisco Systems, Inc., DIALPAD, Exotel Techcom Pvt. Ltd., Go 2 Market India Pvt. Ltd., Knowlarity Communications Pvt. Ltd., LeadNXT, and Microsoft Corporation.

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