Press release
Customer Success Platforms Market Share, Segments, Drivers And Global Forecast To 2032 | Gainsight Inc., Salesforce Inc., Totango Ltd., Strikedeck Inc., ClientSuccess
Customer Success Platforms Market Trends
The Business Research Company's Customer Success Platforms Global Market Report 2023 identifies rising adoption of cloud-based solutions as the major driver for the customer success platforms market's growth in the forecast period. Organizations today are adopting cloud-based solutions such as cloud customer success platforms for the benefits they offer, including improved customer services, offer faster implementation cycles. For instance, according to data by Flexera, a US-based computer software company, in 2022, 89% of organizations adopted a multi-cloud, 80% adopted a hybrid cloud, 9% adopted a single public cloud, and 2% a single private cloud.
The global customer success platforms market size is expected to grow from $1.70 billion in 2022 to $2.07 billion in 2023 at a compound annual growth rate (CAGR) of 21.55%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The customer success platforms market size is expected to reach $4.35 billion in 2027 at a CAGR of 20.49%.
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Major competitors in the Customer Success Platforms market are Gainsight Inc., Salesforce Inc., Totango Ltd., Strikedeck Inc., ClientSuccess, ChurnZero, Cisco Systems Inc., Wootric Inc., Planhat AB, CustomerSuccessBox, ZoomInfo, Intercom, WalkMe, Akita, Custify, and SmartKarrot Inc.
A key trend in the Customer Success Platforms market includes technological advancement. Major companies operating in the market are introducing new technologies that work on AI-powered insights and recommended actions to sustain their position in the market. For instance, in March 2022, Gainsight, a US-based software development company launched the Gainsight Essentials platform with AI-powered insights and recommended actions to drive customer success. It helps to get direct customer-related data to accelerate time to value and reduce overall administration costs.
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The Customer Success Platforms market is segmented -
1) By Component: Platforms, Services
2) By Deployment Mode: Cloud, On-Premises
3) By Organization Size: SMEs, Large Enterprises
4) By Application: Sales And Marketing Optimization, Reporting And Analytics, Customer Segmentation, Risk and Compliance Management, Customer Service, Customer Onboarding, Other Applications
5) By End-user: BFSI, Retail And e-Commerce, Transportation And Logistics, Healthcare, Telecom And IT, Government And Public Sector, Other End-Users
By Geography: Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. North America was the largest region in the Customer Success Platforms market.
The Business Research Company's "Global Customer Success Platforms Market Report 2023" provides a thorough understanding of the market across 60 geographies. The report covers market size, growth rate, segments, drivers and trends in every region and country. In addition, the report offers insights on historical and forecast growth, helping players analyze and strategize better.
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The Table Of Content For The Customer Success Platforms Market Include:
1. Executive Summary
2. Customer Success Platforms Market Characteristics
3. Customer Success Platforms Market Trends And Strategies
4. Customer Success Platforms Market - Macro Economic Scenario
5. Customer Success Platforms Market Size And Growth
……
26. Africa Customer Success Platforms Market
27. Customer Success Platforms Market Competitive Landscape And Company Profiles
28. Key Mergers And Acquisitions In The Customer Success Platforms Market
29. Customer Success Platforms Market Future Outlook and Potential Analysis
30. Appendix
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