openPR Logo
Press release

Sitel wins Human Resources Award in Bulgaria

08-18-2015 12:14 PM CET | Business, Economy, Finances, Banking & Insurance

Press release from: Sitel GmbH

/ PR Agency: MSL Germany
Maya Yaneva, Site Director Sitel Bulgaria with the Sitel Team

Maya Yaneva, Site Director Sitel Bulgaria with the Sitel Team

National Golden Prize Award “Human Resources” from HR Magazine and Foundation “Human Resources in Bulgaria and EU Integration” for Employee Commitment

Dusseldorf / Sofia, June 2015 – Sitel, one of the global leaders of outsourced customer experience management, has been granted the National Golden Prize Award for human resources 2015. By this award, the board of HR Magazine and foundation “Human resources in Bulgaria and EU integration” acknowledged Sitel’s record in employee programs. This is the third time that Sitel in Bulgaria wins a major business award. Prior awards were the IAOP – Global Outsourcing 100 and the Global Services 100 “Best Performing Contact Center”.

The award from HR Magazine and the foundation honors the Manager of the year – an appreciation awarded for the 11th time in a row now. The prize is awarded to those who –in the sphere of their professional live – have the best input in development and enhancement of human resources potential, social responsibilities, innovating and improving work quality and productivity in the organizations they are managing.

It was granted due to the high number of the achievements of Sitel Sofia in 2014:

- Proven track record of more than five years talent development program
- Employee Focus: People first charter – global program
- Employee opinion matters
- Working environment and good cooperation and team work are encouraged
- Every project receives regular recognition awards
- The annual sports day is the favorite event of the year
- New modern office spaces were rented
- Employees have fruit during winter and ice-cream in the summer, as well as all kinds of seasonal surprises
- 160 new working places were created and the site grew by 25%
- More than 30 employees were promoted internally to new managerial positions
- For the first time, Sitel expanded to new cities in Bulgaria. One of the reasons behind its success was the excellent quality of services and the high rate of client satisfaction achieved by Sitel Sofia.

Besides, Sitel Sofia’s Site Director, Maya Yaneva, serves as the best example for an exciting fast-paced career at Sitel. Starting back in 2008 as an Operations Manager, she now leads the Sofia office since 2012 and in 2011 has supported Sitel’s expansion to Belgrade, Serbia.

“Sitel offers its employees excellent career opportunities. Let alone in 2014, 16 of our employees were promoted internally to Team Manager and Operations Manager positions,” says Maya Yaneva about the career opportunities at Sitel in Sofia. “In 2014, we grew the local business at 30% and are following that road map also in 2015. To achieve this target, we need skilled and committed agents and we do a lot that they feel really well with Sitel,” Yaneva comments further.

Sitel Bulgaria was founded in 2006 and today operates from two locations (Sofia and Varna) with more than 800 employees.

About Sitel
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 30 years of industry experience, Sitel’s 61.000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel manages client programs on behalf of some of the best known brands in the world, with global solutions that include customer acquisition, customer care, technical support and social media programs. Sitel maintains global standards of excellence, operating in approximately 108 facilities in 21 countries, supporting client customers located in 62 countries across North America, South America, Europe, Africa and Asia Pacific in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.

For more information, please visit

Press contact Germany, Eastern Europe and the Netherlands:
Irene Nehrkorn-Kayn
Head of Marketing & Corporate Communication
Germany, Eastern Europe & Netherlands
+49 211. 875 338 43

Clemens Wesely
MSL Germany, Frankfurt
+49 069. 661 245 683 81

This release was published on openPR.

Permanent link to this press release:

Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.

You can edit or delete your press release Sitel wins Human Resources Award in Bulgaria here

News-ID: 311523 • Views: 12889

More Releases for Site

Corporate | Retail | Residential | Construction | Day | Over-night | Fire-watch | Warehouses | After-hours Ensuring that your site is protected around the clock provides peace of mind and safety. Large and small organizations alike require comprehebsive site security guards Vancouver to achieve success. Insufficient security precautions leave people vulnerable to harm and assets susceptible to theft and damage. The best solution is to prevent crises before they occur
LiquidLEDs Unveils Remodelled Site
LED Lighting Specialist LiquidLEDs Opens Fresh and Updated Site, Promises to Deliver Same Excellent Service In an effort to better reach out to its customers and a consumer market growing increasingly interested in LED lighting, LiquidLEDs Lighting Corp. in Australia recently unveiled its new and redesigned website, making it easier than ever for visitors to make purchases directly through the site and learn everything there is to know about LED lighting. Some
Fit4Talent Launches New Site is set to become the Leading Online Resource for anyone currently working in or looking to enter the Talent and Entertainment Industry 6th August 2011 - Fit4Talent has successfully re-launched its website, and is attracting an increasing interest from the public and businesses. The website has become an excellent tool when it comes to helping Talent gain exposure, with an aesthetically pleasing look, it features services such as News, Reviews
New Web Site Opened
PAWTUCKET, RI, May 27, 2011: The Sawyer School is pleased to announce that its new website is available for the public at its new address: The site was developed over a six-week period with the input of students and administration working in partnership with a local IT firm: The Computer Company in Cromwell, CT. The school’s new web home features an attractive design and a number of informative testimonials from
New Timber Site Launched
The new corporate site contains useful information for land owners and business partners. Wonderful photos and videos of timber jacks in action are posted for everyone to view. And, the use of these photos and videos is allowed providing credit is given. Also new to the site are two brand new sections - Timber Articles and Timber News. The timber articles section covers topics ranging from what to look for
Wholesale Body Jewelry Site Opens Web Site
12/8/2005 A new web site now offers all of the latest fashions in Body Jewelry. Based in Portland, Or., this hot new site is expected to do very well. Portland, OR - December 8th, 2005 - A 25 yr. old man that had once found himself asking "Why does everybody stare at my face?" Now answers the question. The answer is that there are not enough people interested in body jewelry.