Sitel wins Human Resources Award in Bulgaria
Dusseldorf / Sofia, June 2015 – Sitel, one of the global leaders of outsourced customer experience management, has been granted the National Golden Prize Award for human resources 2015. By this award, the board of HR Magazine and foundation “Human resources in Bulgaria and EU integration” acknowledged Sitel’s record in employee programs. This is the third time that Sitel in Bulgaria wins a major business award. Prior awards were the IAOP – Global Outsourcing 100 and the Global Services 100 “Best Performing Contact Center”.
The award from HR Magazine and the foundation honors the Manager of the year – an appreciation awarded for the 11th time in a row now. The prize is awarded to those who –in the sphere of their professional live – have the best input in development and enhancement of human resources potential, social responsibilities, innovating and improving work quality and productivity in the organizations they are managing.
It was granted due to the high number of the achievements of Sitel Sofia in 2014:
- Proven track record of more than five years talent development program
- Employee Focus: People first charter – global program
- Employee opinion matters
- Working environment and good cooperation and team work are encouraged
- Every project receives regular recognition awards
- The annual sports day is the favorite event of the year
- New modern office spaces were rented
- Employees have fruit during winter and ice-cream in the summer, as well as all kinds of seasonal surprises
- 160 new working places were created and the site grew by 25%
- More than 30 employees were promoted internally to new managerial positions
- For the first time, Sitel expanded to new cities in Bulgaria. One of the reasons behind its success was the excellent quality of services and the high rate of client satisfaction achieved by Sitel Sofia.
Besides, Sitel Sofia’s Site Director, Maya Yaneva, serves as the best example for an exciting fast-paced career at Sitel. Starting back in 2008 as an Operations Manager, she now leads the Sofia office since 2012 and in 2011 has supported Sitel’s expansion to Belgrade, Serbia.
“Sitel offers its employees excellent career opportunities. Let alone in 2014, 16 of our employees were promoted internally to Team Manager and Operations Manager positions,” says Maya Yaneva about the career opportunities at Sitel in Sofia. “In 2014, we grew the local business at 30% and are following that road map also in 2015. To achieve this target, we need skilled and committed agents and we do a lot that they feel really well with Sitel,” Yaneva comments further.
Sitel Bulgaria was founded in 2006 and today operates from two locations (Sofia and Varna) with more than 800 employees.
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 30 years of industry experience, Sitel’s 61.000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel manages client programs on behalf of some of the best known brands in the world, with global solutions that include customer acquisition, customer care, technical support and social media programs. Sitel maintains global standards of excellence, operating in approximately 108 facilities in 21 countries, supporting client customers located in 62 countries across North America, South America, Europe, Africa and Asia Pacific in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.
For more information, please visit www.sitel.com
Press contact Germany, Eastern Europe and the Netherlands:
Head of Marketing & Corporate Communication
Germany, Eastern Europe & Netherlands
+49 211. 875 338 43
MSL Germany, Frankfurt
+49 069. 661 245 683 81
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