Press release
IVR Software Market Size, Share: Emerging Technologies, Future Trends, Statistics To 2028
An interactive voice response (IVR) is a software solution which accepts an arrangement of touch tone keypad selection and voice telephone input in order to provide suitable responses in the form of voice, call back, fax, email, or any other media. Usually these IVR are fragments of a larger applications that also comprise of database access. Using computer telephony Integration (CTI), IVR applications can hand off a call to a human being who can view data related to the caller at a display.MARKET DYNAMICS
The Interactive Voice Response (IVR) market is anticipated to grow in the forecast period owing to driving factors such rising adoption of cloud-based solutions and increased instances of advanced technology integration across myriad industry verticals. The market is likely to showcase opportunities for the untapped markets and growing awareness among patients.
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The "Global Interactive Voice Response (IVR) Market Analysis to 2028" is a specialized and in-depth study of the Interactive Voice Response (IVR) industry with a special focus on the global market trend analysis. The report aims to provide an overview of Interactive Voice Response (IVR) market with detailed market segmentation by type, deployment type, component, end-user, industry vertical and geography. The global Interactive Voice Response (IVR) market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading Interactive Voice Response (IVR) market players and offers key trends and opportunities in the market.
The Key Players in The Global Market Are:
8X8, Inc.
Aspect Software Parent, Inc.
AT&T Inc.
Avaya Inc.
Cisco Systems, Inc.
Convergys Corporation
Genesys Telecommunication Laboratories, Inc.
Nuance Communications, Inc.
Verizon Communications Inc.
West Corporation
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The report segments the global Market as follows:
The global Interactive Voice Response (IVR) market is segmented on the basis of type, deployment type, component, end user, industry vertical. Based type, the market is segmented as Touch-tone Based, Speed Based. On the basis of the deployment type the market is segmented as on-cloud and on-premises. On the basis of the component the market is segmented as Solution (Call Routing, Outbound, and Self-Service), Service (Managed Services, Professional Service). The market on the basis of the end user is classified as Large Enterprises, Small & Medium Enterprises. On the basis of the Industry Vertical the market is segmented as BFSI, Healthcare, Telecom, Media & Entertainment, Retail & E-commerce, Transport & Logistics, Government, and Others
The retail sector has adopted the VR and AR technologies much before the onset of the COVID-19 pandemic. According to IBM's 2020 (US) Retail Index report, the pandemic expedited the shift to digital purchasing by five years. The popularity of virtual "try-before-you-buy" experiences-ranging from previewing furniture and products with daily brands such as IKEA and Home Depot to digitally trying on luxury fashion clothing of brands such as Louis Vuitton and Gucci-has increased significantly. Similarly, GLAMlab's Ulta's virtual try-on beauty tool is being highly adopted by people during the COVID-19 pandemic.
In addition, when jewelry manufacturer Kendra Scott's stores were temporarily closed, the company implemented an AR application that let buyers visually try on earrings comfortably from their homes. Thus, a rise in the adoption of AR by customers and increased investments by retailers in this technology during the pandemic favored the IVR Software Market growth.
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Answers that the report acknowledges:
Market size and growth rate during forecast period.
Key factors driving the Market.
Key market trends cracking up the growth of the Market
Challenges to market growth.
Key vendors of IVR Software Market
Detailed SWOT analysis.
Opportunities and threats face by the existing vendors in Global Market
Trending factors influencing the market in the geographical regions.
Strategic initiatives focusing the leading vendors.
PEST analysis of the market in the five major region
Contact Us:
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Contact Person: Ankit Mathur
E-mail: sales@theinsightpartners.com
Phone: +1-646-491-9876
ABOUT US:
The Insight Partners is a one stop industry research provider of actionable solutions. We help our clients in getting solutions to their research requirements through our syndicated and consulting research services. We are specialist in industries such as Semiconductor and Electronics, Aerospace and Defense, Automotive and Transportation, Biotechnology, Healthcare IT, Manufacturing and Construction, Medical Device, Technology, Media and Telecommunications, Chemicals and Materials.
Our research model is very simple. We believe in client servicing and delivering best quality to our customers. Through our research content, we are making sure that our customers get value of their money along with better quality data and analysis.
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