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Contact Centre Software Market Demand, Key Growth Opportunities, Developments And Forecasts To 2023-2032: Cisco Systems Inc., Oracle Corporation, SAP SE, ZTE Corporation
Contact Centre Software Market
Contact Centre Software Market Size, Growth Rate, And Forecast
The global contact centre software market size grew from $32.01 billion in 2022 to $38.33 billion in 2023 at a compound annual growth rate (CAGR) of 19.8%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The contact centre software market size is expected to grow to $80.42 billion in 2027 at a CAGR of 20.4%.
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Contact Centre Software Market Drivers
The rapid growth in the adoption of the cloud-based contact center is significantly contributing to the growth of the contact center software market. The cloud-based contact center is hosted on an internet server through which all inbound and outbound customer communications are handled. The growing adoption of the cloud-based contact center as they provide more scalability and flexibility than traditional contact centers is promoting the growth of the contact center software market. For instance, according to a survey conducted in 2020 by Cisco Systems Inc., a US-based networking hardware company, 62% of contact center decision-makers have shown their interest in implementing a cloud-based contact center in the next 18 months. Therefore, the rapid growth in the adoption of the cloud-based contact center is driving the growth of the contact center software market.
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Contact Centre Software Market Segments
• By Component: Software, Services
• By Service Type: Professional Services, Managed Services
• By Deployment: Cloud-Based, On-Premise
• By End User: Banking, Financial Services, And Insurance (BFSI), Consumer Goods And Retail, Healthcare, IT And Telecom, Government
• By Geography: Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. North America was the largest region in the contact center software market.
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Contact Centre Software Market Key Players
Major competitors in the contact center software market are Cisco Systems Inc., Oracle Corporation, SAP SE, ZTE Corporation, NEC Enterprise Solutions, Genesys Telecommunications Laboratories Inc., Mitel Networks Corporation.
The Business Research Company's "Global Contact Centre Software Market Report 2023" is a comprehensive report of the market, covering over 60 geographies and high level market segmentation per geography. The section on regional and country breakdowns examines the market in each geography as well as market size by region and country. Furthermore, it evaluates the market's historical and projected growth and identifies significant trends and strategies that businesses can use to expand their operations.
The Table Of Content For The Contact Centre Software Market Include:
1. Executive Summary
2. Contact Centre Software Market Characteristics
3. Contact Centre Software Market Trends And Strategies
4. Contact Centre Software Market - Macro Economic Scenario
5. Contact Centre Software Market Size And Growth
………………
27. Contact Centre Software Market Competitive Landscape And Company Profiles
28. Key Mergers And Acquisitions In The Contact Centre Software Market
29. Contact Centre Software Market Future Outlook and Potential Analysis
30. Appendix
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