openPR Logo
Press release

eBusiness: 88 % of Customers Recommend POOL4TOOL

05-08-2015 08:01 PM CET | IT, New Media & Software

Press release from: POOL4TOOL AG

Vienna | Munich, May 2015 – After this year’s customer satisfaction survey, the market leader for eSolutions in direct procurement concluded that 88 % of its customers recommend POOL4TOOL for consulting and discussion of individual needs before signing a contract, for tool implementation, and for the benefits and long-term cooperation. The survey was carried out in the form of in-person discussions with key users and project and purchasing managers from POOL4TOOL’s client companies. It focused in particular on the customer’s level of satisfaction with the products and solutions, cooperation with the employees in Project Management, Sales, and Customer Support.

In addition to the 88 % recommendation rate, satisfaction in other important areas was also high. 81% of those surveyed indicated that POOL4TOOL has a good understanding of their company’s specific demands, and that they were able to address these needs in the form of flexible solutions. Satisfaction was also high with regard to the achieved goals of POOL4TOOL’s solutions; only 9 % claimed that POOL4TOOL did not, or only partially, fulfill promised functions.

In the section focusing on cooperation with employees from Project Management, Sales, and Customer Support, the following criteria were evaluated: professional expertise, customer focus, conflict management, information, availability, and project management by the project manager, as well as the handling of errors or other incidents by Customer Support.

Immediate and Long-term Measures

“Analyzing customer satisfaction is an important way for us to gain a better overview of our customer’s thoughts and feelings about our products and services. In our discussions, we gain constructive feedback outside of the context of daily operations that is critical for future cooperation with our customers. We value and appreciate the openness of the participants a great deal, because this is the only way that we can start working together to efficiently and effectively make the right improvements,” claims Michael Rösch, the Chief Operations Officer at POOL4TOOL, who believes in the high importance of these surveys for his company.

The results were therefore discussed in detail by Management, who then outlined concrete immediate and long-term measures in order to address the indicated areas for potential improvement. The results and the derived measures were presented at the POOL4TOOL Customer Summit, and were discussed with those customers who were present.

About POOL4TOOL: POOL4TOOL is the market leader for electronic process optimization in direct procurement with over 240 clients and offices in Europe, America and Asia. The world’s only All-in-One Supply Collaboration platform combines all processes of product development with strategic purchasing (Sourcing), supplier management (SRM), indirect procurement (Procurement), supply chain management (SCM) and quality management using a workflow-based solution. POOL4TOOL offers best practices from successful projects with world leaders in the automotive, machine and plant engineering, production and medical industries, as well as a unique network of over 200,000 connected companies. Learn more at www.pool4tool.com and follow us on LinkedIn, Twitter, and XING.

Altmannsdorfer Straße
91/19

This release was published on openPR.

Permanent link to this press release:

Copy
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.

You can edit or delete your press release eBusiness: 88 % of Customers Recommend POOL4TOOL here

News-ID: 309503 • Views: 6009

More Releases from POOL4TOOL AG

Direct Procurement: JAGGAER and FACTON Partnership
Integration of Should Costing in Procurement Offers Huge Potential Vienna| Mason, OH. | Potsdam – July 25, 2017 – JAGGAER, provider of the world’s most comprehensive Source to Pay (S2P) suite for indirect and direct spend solutions, and FACTON GmbH, the leading provider in enterprise product costing for the automotive, aerospace, mechanical engineering, high-tech and electronics sectors, are forming a strategic partnership to provide their customers with digital, efficient processes for
„Alexa, ask POOL4TOOL …”: Next Level Amazon Integration
POOL4TOOL Pushes Its Digital Procurement Strategy Forward and Is the First Solution Provider to Integrate Digital Voice Control into Its Procurement Application Vienna | Munich | Belgrade | Detroit |Singapore | Dubai, May 22, 2017 –POOL4TOOL, the digital procurement specialist, has integrated Alexa and Alexa-compatible devices into its application, making it the first software provider to simplify routine tasks in Procurement with the help of voice control and Amazon’s audio device.
Savings in Purchasing Are More Than Doubled Thanks to Bundling
POOL4TOOL Customers Confirm Added Value from Digital Procurement Processes Vienna | Munich | Belgrade | Detroit | Dubai | Singapore, May 9th, 2017 – POOL4TOOL, the leading software specialist in digital procurement, conducted their annual customer satisfaction survey and received positive feedback. By digitizing their procurement processes, customers were able to significantly reduce their process and material costs. Customers are relying on the intelligent Procurement platform more and more to connect
eProcurement: Digital Amazon Business Integration with POOL4TOOL
Customers get access to millions on items on the Amazon platform Vienna | Munich | Detroit | Singapore | Dubai, 25. April 2017 - POOL4TOOL, the international market leader in Direct Procurement, is offering customers of its intelligent procurement platform even more value. With the new Amazon Business integration, companies can now access millions of items on the Amazon platform and integrate them into their Procure-to-Pay processes. Customers benefit from the

All 4 Releases


More Releases for Customer

Customer Satisfaction Research Firm Will Improve Customer Satisfaction and Reduc …
Online surveys showed to find out customer satisfaction are progressively important for current businesses and companies. Presently, the online customer satisfaction surveys are inextricably associated to business practices, marketing programs as well as other initiatives focused at achieving customer engagement. A customer satisfaction research firm has a number of benefits that contemporary companies recognise; benefits that have been proved in the course of duration. Customer satisfaction surveys are not only tools
Customer Satisfaction Research Firm, Customer Satisfaction Survey Companies, Cus …
Customer feedback is one of the most imperious aspects of developing your customer experience. Only if you have measurable data on how well your consumer like your product or service, will you be able to make communicative enhancements to their end-user experience. And a great manner to gather feedback and determine the customer satisfaction levels is by exploiting the customer satisfaction surveys. A customer feedback questions is a questionnaire put together
Customer Product Satisfaction Survey, Customer Satisfaction Survey Companies, Cu …
Today than ever before, the customer satisfaction is more important. Provided the great number of choices customers have in almost every market, entities that attend to their customers have a distinct advantage. A Customer Satisfaction Survey is an irreplaceable tool for both small business owners and large entities. Customer Satisfaction Survey Questions can support to determine how consumers are feeling about an organization's customer service, products, web experience and services.
Customer Feedback Survey, Client Satisfaction Survey, Customer Experience Survey …
The voice of the customer is the most important. As brands seek to differentiate themselves and dominate in a competitive market--it is something that they aim to most pay attention to. The goal is to create products and services that not only fill a gap, but provide a key value to the customer’s way of life. Something that goes the distance in creating a measurable and noticeable difference--and provides a
Customer Product Satisfaction Survey, Customer Experience Survey, Customer Satis …
Quality, effectiveness, service, and steadfastness are the terms we often hear when we deliberate customer satisfaction. Smart businesses know, recollecting a customer is an art. But businesses also require starting measuring customer satisfaction to know customer loyalty and a simple manner of measuring this is arranging a customer satisfaction survey. However, even after spending so much time, money and exertions, organizations experience a few consumers slipping away. The appropriate practice here is
Customer Satisfaction Survey Companies | Customer Satisfaction Survey Report | C …
A survey conducted to obtain the feedback from the consumers is very much essential. It is very much essential to know the demands of consumers especially for the small organizations, so that they can produce the products to fulfill the requirements of their consumers and thereby build consumer loyalty and boost the sales. A survey to control the requirements of consumers is of the paramount importance for the growth and