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eBusiness: 88 % of Customers Recommend POOL4TOOL

05-08-2015 08:01 PM CET | IT, New Media & Software

Press release from: POOL4TOOL AG

Vienna | Munich, May 2015 – After this year’s customer satisfaction survey, the market leader for eSolutions in direct procurement concluded that 88 % of its customers recommend POOL4TOOL for consulting and discussion of individual needs before signing a contract, for tool implementation, and for the benefits and long-term cooperation. The survey was carried out in the form of in-person discussions with key users and project and purchasing managers from POOL4TOOL’s client companies. It focused in particular on the customer’s level of satisfaction with the products and solutions, cooperation with the employees in Project Management, Sales, and Customer Support.

In addition to the 88 % recommendation rate, satisfaction in other important areas was also high. 81% of those surveyed indicated that POOL4TOOL has a good understanding of their company’s specific demands, and that they were able to address these needs in the form of flexible solutions. Satisfaction was also high with regard to the achieved goals of POOL4TOOL’s solutions; only 9 % claimed that POOL4TOOL did not, or only partially, fulfill promised functions.

In the section focusing on cooperation with employees from Project Management, Sales, and Customer Support, the following criteria were evaluated: professional expertise, customer focus, conflict management, information, availability, and project management by the project manager, as well as the handling of errors or other incidents by Customer Support.

Immediate and Long-term Measures

“Analyzing customer satisfaction is an important way for us to gain a better overview of our customer’s thoughts and feelings about our products and services. In our discussions, we gain constructive feedback outside of the context of daily operations that is critical for future cooperation with our customers. We value and appreciate the openness of the participants a great deal, because this is the only way that we can start working together to efficiently and effectively make the right improvements,” claims Michael Rösch, the Chief Operations Officer at POOL4TOOL, who believes in the high importance of these surveys for his company.

The results were therefore discussed in detail by Management, who then outlined concrete immediate and long-term measures in order to address the indicated areas for potential improvement. The results and the derived measures were presented at the POOL4TOOL Customer Summit, and were discussed with those customers who were present.

About POOL4TOOL: POOL4TOOL is the market leader for electronic process optimization in direct procurement with over 240 clients and offices in Europe, America and Asia. The world’s only All-in-One Supply Collaboration platform combines all processes of product development with strategic purchasing (Sourcing), supplier management (SRM), indirect procurement (Procurement), supply chain management (SCM) and quality management using a workflow-based solution. POOL4TOOL offers best practices from successful projects with world leaders in the automotive, machine and plant engineering, production and medical industries, as well as a unique network of over 200,000 connected companies. Learn more at and follow us on LinkedIn, Twitter, and XING.

Altmannsdorfer Straße

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