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Call Center AI Market is Going to Boom: SAP, AWS, Avaya
Call Center AI Market
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The increasing service sector and e-commerce, technological developments in cloud computing, and a growing emphasis on customer-centric services are the key factors expected to grow the call center AI market utmost for the forecasted period. According to Canam Research, 78% of contact centers in the U.S. report plans to deploy artificial intelligence in their contact center in the next 3 years. Top uses of artificial intelligence include bots, self-service, and AI for quality management.
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Finally, all parts of the Global Call Center AI market are also quantitatively evaluated in order to think about the global market alike. This market study contains fundamental data and true figures about the market, which contains a deep analysis of this market based on market trends, market drivers, restrictions and its future prospects. The report delivers the global money request with the help of Porters five forces and SWOT analysis.
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Customization of the Report: The report can be customized as per your needs for added data up to 3 businesses or countries.
On the basis of report- titled segments and sub-segment of the market are highlighted below:
Global Call Center AI Market by Industry Vertical (BFSI, Retail & eCommerce, Telecom, Healthcare, Media & Entertainment, Travel & Hospitality, Others (Automotive, Manufacturing, Energy & Utilities)), Component (Compute Platforms, Solutions, Services (Consulting, System Integration and Deployment, Support and Maintenance)), Deployment Model (Cloud, On-premises)
Market Drivers
• Increasing Data Generation through the Internet of Things
• Growing Customer Engagement through Social Media Platforms
Market Trend
• High Demand for Deployment of Cloud-based Call Center AI
Opportunities
• Integration of Gesture Recognition With AI-Based Chatbots Or Ivas
• Rising Inclination towards Providing Services on Digital Platform
Challenges
• Lack of Skilled Employees
• Slow Digitization Across Emerging Economies
"In July 2020, Google announced that it has signed up Verizon as the newest customer of its Google Cloud Contact Center AI service, which aims to bring natural language recognition to the often inscrutable phone menus that many companies still use today."
"In April 2019, IBM announced that Regions Bank has selected the company's artificial intelligence (AI) technology to help improve customer service and assist bankers in everyday work."
Global Call Center AI Market by Key Players: IBM (United States), Google (United States), Microsoft (United States), Oracle (United States), SAP (Germany), AWS (United States), Nuance Communications (United States), Avaya (United States), Haptik (India), Artificial Solutions (Spain), Zendesk (United States), Conversica (United States), Rulai (United States), Inbenta Technologies (United States), Kore.ai (United States), EdgeVerve Systems (Infosys) (India), Pypestream (United States), Avaamo (United States)
Geographically, this report is segmented into some key Regions, with manufacture, depletion, revenue (million USD), and market share and growth rate of Call Center AI in these regions, from 2018 to 2028 (forecast), covering China, USA, Europe, Japan, Korea, India, Southeast Asia & South America and its Share (%) and CAGR for the forecasted period 2023 to 2028
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Some of the important question for stakeholders and business professional for expanding their position in the Global Call Center AI Market:
Q 1. Which Region offers the most rewarding open doors for the market Ahead of 2022?
Q 2. What are the business threats and Impact of latest scenario Over the market Growth and Estimation?
Q 3. What are probably the most encouraging, high-development scenarios for Call Center AI movement showcase by applications, types and regions?
Q 4.What segments grab most noteworthy attention in Call Center AI Market in 2021 and beyond?
Q 5. Who are the significant players confronting and developing in Call Center AI Market?
For More Information Read Table of Content @: https://www.htfmarketreport.com/reports/3161539-global-call-center-ai-market-2
Key poles of the TOC:
Chapter 1 Global Call Center AI Market Business Overview
Chapter 2 Major Breakdown by Type
Chapter 3 Major Application Wise Breakdown (Revenue & Volume)
Chapter 4 Manufacture Market Breakdown
Chapter 5 Sales & Estimates Market Study
Chapter 6 Key Manufacturers Production and Sales Market Comparison Breakdown
…………………..
Chapter 8 Manufacturers, Deals and Closings Market Evaluation & Aggressiveness
Chapter 9 Key Companies Breakdown by Overall Market Size & Revenue by Type
………………..
Chapter 11 Business / Industry Chain (Value & Supply Chain Analysis)
Chapter 12 Conclusions & Appendix
Thanks for reading this article; you can also get individual chapter wise section or region wise report version like North America, LATAM, Europe or Southeast Asia.
Craig Francis (PR & Marketing Manager)
HTF Market Intelligence Consulting Private Limited
Phone: +1 (434) 322-0091
sales@htfmarketreport.com
About Author:
HTF Market Intelligence Consulting is uniquely positioned to empower and inspire with research and consulting services to empower businesses with growth strategies, by offering services with extraordinary depth and breadth of thought leadership, research, tools, events, and experience that assist in decision-making.
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