Avanti Senior Living Partners with Eldermark to Help Team Tailor Care to Each Resident
“We were looking for a Wi-Fi-driven system that could be integrated across all our Android devices, offer cutting-edge technology and serve a variety of functions,” said Tim Hekker, CEO of Avanti Senior Living. “After much research, we discovered Eldermark and were impressed with the flexibility and design of the programs that comprise the entire system. The Eldermark design team has been working with us to design an upgrade to the system to fit Avanti’s needs, look, feel and ease of use given the technology and devices we plan to use. The system will support our healthcare team, ensuring better care for our residents, and will also provide functions that serve our CRM and marketing needs. We are excited to be able to provide seamless, integrated, streamlined technology to make working and living easier.”
From a marketing standpoint, the system will track leads and prospects through move-in and will efficiently integrate all of their data into the system set up for residents. Avanti will do an assessment, noting specialized care needs, recommendations, preferences, current healthcare conditions and more. This data will be transferred into their electronic health record, where Avanti team members can maintain updated records. From there, the data is streamlined into the Eldermark HIE with both direct messaging and query capabilities which will allow Avanti team members to share the healthcare records with hospitals, clinicians and doctors, making the admissions and discharge processes more efficient. Avanti’s care team will continuously update data and track all aspects of a resident’s care program. This will help team members provide an individualized experience that is truly customized for each resident.
Additionally, the system will feature a distinct family portal, available on mobile devices and computers, which will give family members access to reports showcasing the care their family member is receiving, tools to view and break down billing in real-time and communication channels so they can check in with their loved ones via the residents’ custom Avanti tablets. The reporting system will also allow employees to print records to share with the resident’s family, showing tasks, medications, notes, visitors and more.
“Our team members will have access to resident profiles, care assessments, reminders, calendars, healthcare records, daily tasks, grooming schedules, transfer schedules, photos and logs of visitors,” said Lori Alford, COO of Avanti Senior Living. “We want to make sure that our team members have all the information they need on one device at the touch of a fingertip. With these enhancements in technology, programming and devices, we can provide better quality care to our residents. We will be able to print reports with care analytics that will help us make the best possible decisions for our residents.”
“In addition to the CRM and electronic healthcare functions, we are working with Craig Patnode, CEO of Eldermark, to design custom apps that will be available to our residents and our team members. These apps will integrate residents’ daily living needs, requests and preferences. It’s an exciting time for technology and lifestyle integration.”
Eldermark will provide streamlined support, data entry, health data access, electronic medication tracking and efficiency through its software solutions. The program will enhance marketing functions, custom assessments of residents to provide individualized care, clinical forms management, EMAR, risk management, billing, general ledger, point of care, nurse call and health information exchange. Eldermark is certified in the Health Information Exchange and complies with standards set by the Affordable Care Act. The company has provided solutions to more than 1,000 communities nationwide.
“The Eldermark team is composed of nurses, IT professionals, consultants, trainers and customer care experts dedicated to saving senior living companies time and money while raising quality of care for residents and patients,” said Patnode. “When we met with Avanti, analyzed our current products and listened to what their dream system would entail, we knew we could meet their needs and that we would have a lot of fun in the process. It is refreshing to work with such an innovative client whose goals align with our vision of using technology to revolutionize care for seniors. This industry will certainly be ever-changing, and we need to think outside the box to provide a truly unique experience. Avanti’s attention to detail is amazing, and they are building on a successful foundation by making technology and innovation huge components of their design, healthcare and communities.”
ABOUT AVANTI SENIOR LIVING
Avanti Senior Living owns, develops and operates senior living communities. Avanti was launched in 2013 and is committed to redefining senior housing through forward-thinking design, inspiring and innovative culture and state-of-the-art technology. The company is based in The Woodlands, Texas. CEO Tim Hekker and COO Lori Alford founded the company with their combined 50-plus years of experience. Avanti’s vision focuses on creating a culture that emphasizes personal choice and control to preserve resident dignity, while delivering world-class care and support and inspirational experiences.
Avanti senior living communities will initially be built in Texas, Florida and Louisiana. Then, the company will move into other markets nationwide. Each community will have 90-150 one and two- bedroom suites. Their vision is to fundamentally redefine the customer service experience for assisted living and memory care by providing a quality of life that embraces a holistic lifestyle filled with choice. Each Avanti community features resort-style activities and entertainment options boasting a stylish design, five beautiful courtyards, a true art studio, an exercise room with a ballet barre, a theater and a full-service salon and spa, a nail bar and hair services and multiple destination locations.
Avanti Senior Living
2219 Sawdust Road, Suite 1903
The Woodlands, TX 77380
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