Press release
Customer Relationship Management Market to reach USD 121.23 Bn by 2029, Technological Advancements and Growth Opportunities
Customer Relationship Management Market
Customer Relationship Management Market Report Scope and Research Methodology
CRM is a business strategy that enables businesses to improve existing customer relationships while also quickly engaging new ones. It streamlines contacts with customers while also increasing their happiness with the service or product. It not only offers direction and standards for how to lead customer-business interactions, but it also serves as a repository for organizing and tracking all pertinent data.
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Customer Relationship Management Market Dynamics
The report presents a comprehensive analysis of the global CRM market, including the past and current status of the industry, with the forecasted market size and trends. The report covers all aspects of the industry with a dedicated study of key players that include market leaders, followers, and new entrants. The report also includes PORTER and PESTEL analysis with the potential impact of micro-economic factors.
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The COVID-19 pandemic has changed the way businesses operate, and companies are expected to adopt and use CRM solutions to better service their customers, increase sales engagement, and improve employee productivity in a remote working environment. However, high CRM software costs, growing privacy and security concerns, the absence of the human element, and the possibility of data loss are key challenges to market growth.
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Customer Relationship Management Market Regional Insights
On the other hand, the Asia Pacific region is expected to witness the highest growth rate in the CRM market during the forecast period. This can be attributed to the strong economic growth and developments in customer retention and engagement, as well as the growing popularity of cloud deployment and technical improvements among small and medium firms. Additionally, the continuous modernization in marketing and sales strategies in emerging nations is also contributing significantly to the growth of the CRM market in the Asia Pacific region.
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Customer Relationship Management Market Segmentation
By Component:
• Software
• Services
By Deployment Mode:
• On-Premise
• Cloud
• Hybrid
By Hardware:
• Customer Service
• Customer Experience Management
• CRM Analytics
• Marketing Automation
• Salesforce Automation
• Others
By Technology:
• BFSI
• Retail
• Healthcare
• IT & Telecom
• Discrete Manufacturing
• Government & Education
• Others
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Customer Relationship Management Market Key Competitors include:
• Salesforce.com
• SAP AG
• Oracle Corporation
• Microsoft Corporation
• Adobe Systems Inc
• Amdocs
• Convergys Corporation
• Huawei Technologies Co. Ltd
• Infor Global Solutions, Inc
• SAS Institute Inc
• SYNNEX Corporation
• The Sage Group Plc
• Verint Systems Inc
• IBM Corporation
• SugarCRM
• NICE Ltd
• IMS Health
• NetSuite Inc
• ZOHO Corporation
• Infusionsoft
• Copper CRM, Inc.
• Insightly Inc.
• Creation
Table of Content for Customer Relationship Management Market
Global Customer Relationship Management Market: Research Methodology
Global Customer Relationship Management Market: Executive Summary
Market Overview and Definitions
Introduction to Global Market
Summary
Key Findings
Recommendations for Investors
Recommendations for Market Leaders
Recommendations for New Market Entry
Global Customer Relationship Management Market: Competitive Analysis
MMR Competition Matrix
Market Structure by region
Competitive Benchmarking of Key Players
Consolidation in the Market
M&A by region
Key Developments by Companies
Market Drivers
Market Restraints
Market Opportunities
Market Challenges
Market Dynamics
PORTERS Five Forces Analysis
PESTLE
Regulatory Landscape by region
North America
Europe
Asia Pacific
Middle East and Africa
South America
COVID-19 Impact
Global Customer Relationship Management Market Segmentation
Global Market, by Component (2021-2029)
Global Market, by Deployment Mode (2021-2029)
Global Market, by Hardware (2021-2029)
Global Market, by Technology (2021-2029)
Regional Customer Relationship Management Market (2021-2029)
Regional Market, by Component (2021-2029)
Regional Market, by Deployment Mode (2021-2029)
Regional Market, by Hardware (2021-2029)
Regional Market, by Technology (2021-2029)
Regional Market, by Country (2021-2029)
Company Profile: Key players
Company Overview
Financial Overview
Global Presence
Capacity Portfolio
Business Strategy
Recent Developments
Key Offerings:
Past Market Size and Competitive Landscape (2018 to 2021)
Past Pricing and price curve by region (2018 to 2021)
Market Size, Share, Size & Forecast by different segment | 2022-2029
Market Dynamics - Growth Drivers, Restraints, Opportunities, and Key Trends by region
Market Segmentation - A detailed analysis by Component, Deployment Mode, Hardware and Technology
Competitive Landscape - Profiles of selected key players by region from a strategic perspective
Competitive landscape - Market Leaders, Market Followers, Regional player
Competitive benchmarking of key players by region
PESTLE Analysis
PORTER's analysis
Value chain and supply chain analysis
Legal Aspects of business by region
Lucrative business opportunities with SWOT analysis
Recommendations
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