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Business Process Outsourcing Market to reach USD 293.650 Bn by 2029, Technological Advancements and Growth Opportunities
Business Process Outsourcing Market
Business Process Outsourcing Market Report Scope and Research Methodology
Business Process Outsourcing is an arrangement in which one firm provides services for another firm that could also be or usually have been provided in-house. Traditionally, outsourcing has referred to the usage of other local businesses in various processes, such as hiring law firms for legal advice or companies like FedEx or UPS for logistics control. However, the growth of the IT sector has broadened the scope of outsourcing to include IT-enabled services (ITES) that provide firms with more complicated operations, resulting in the term Business Process Outsourcing.
The report provides an in-depth analysis of the Business Process Outsourcing Market by Service, Outsourcing Type, Application, Organization Size, Ownership, End-User, and Region. The research methodology involves data mining, extensive primary interviews with key opinion leaders, bottom-up, and top-down approaches.
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Business Process Outsourcing Market Dynamics
The report analyzes the trends in the industry, identifying technology such as Process Automation, Social Media Management, and Cloud Computing as the key drivers of growth. Furthermore, Personalized Outsourcing is a growing trend in the industry, allowing customers to choose which services they need instead of selling a one-size-fits-all service package. The report also highlights the opportunities that emerging economies have to exploit higher-value niches in the BPO market.
Moreover, the report identifies that the Business Process Outsourcing market is expected to be aided by the rapid growth in investments in smart city projects in many countries globally, using information and communication technologies to efficiently manage and operate urban services.
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Business Process Outsourcing Market Regional Insights
It reveals that countries including India, Brazil, Philippines, Dominica, Israel, China, Romania, and the Russian Federation have seen an increase in the number of BPO provider firms catering to the demands of developed-world organizations, providing significant job opportunities in the process.
Business Process Outsourcing Market Segmentation
By Service:
• Voice Processing
• Telemarketing Services
• Customer Care Services
By Outsourcing Type:
• Offsource
• Nearshore
• Onshore
By Application:
• Sales & Marketing
• Procurement & Supply Chain
• Facilities & Administrations
• Customer Care
• Training
By Organization Size:
• Large Enterprises
• SMEs by Ownership
• Captive
• Third-Party
By End-User:
• BFSI
• IT & Telecom
• Healthcare
• Manufacturing
• Retail & E-Commerce
• Government & Defense
• Transportation & Logistics
• Travel & Hospitality
• Education
• Energy & Utilities
• Others
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Business Process Outsourcing Market Key Competitors include:
• ADP, LLC. (New Jersey)
• Conduent Inc., (New Jersey)
• WNS Global Services Ltd. (India)
• Capgemini (France)
• Infosys BPM Limited (India)
• IBM Corporation (New York)
• Tata Consultancy Services Limited (TCS) (India)
• TTEC Holdings, Inc., (Colorado)
• Conneqt Business Solution Limited (India)
• HCL Technologies (India)
• Wipro Ltd. (India)
• Amdocs (Missouri)
• NCR Corporation (Georgia)
• Sodexo (France)
• Genpact (India)
• Concentrix (California)
• Teleperformance (France)
• Plaxonic Technologies (India)
• EXL Service (New York)
• Skyes (Florida)
• OctopusTech Solutions (India)
• Aegis Limited (India)
• CBRE Group, Inc. (Texas)
• Anderson Group BPO Inc. (Philippines)
• Automatic Infotech (India)
• Avaloq (Switzerland)
• Nihon (Japan)
• Nomura Research Institute, Ltd. (Japan)
• NTT Data (India)
• ValueNotes Strategic Intelligence Pvt. Ltd. (India)
• Oracle (Texas)
• TriNet Group, Inc. (California)
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Table of Content for Business Process Outsourcing Market
Global Business Process Outsourcing Market: Research Methodology
Global Business Process Outsourcing Market: Executive Summary
Market Overview and Definitions
Introduction to Global Market
Summary
Key Findings
Recommendations for Investors
Recommendations for Market Leaders
Recommendations for New Market Entry
Global Business Process Outsourcing Market: Competitive Analysis
MMR Competition Matrix
Market Structure by region
Competitive Benchmarking of Key Players
Consolidation in the Market
M&A by region
Key Developments by Companies
Market Drivers
Market Restraints
Market Opportunities
Market Challenges
Market Dynamics
PORTERS Five Forces Analysis
PESTLE
Regulatory Landscape by region
North America
Europe
Asia Pacific
Middle East and Africa
South America
COVID-19 Impact
Global Business Process Outsourcing Market Segmentation
Global Market, by Service (2021-2029)
Global Market, by Outsourcing (2021-2029)
Global Market, by Application (2021-2029)
Global Market, by Organization Size (2021-2029)
Global Market, by Ownership (2021-2029)
Global Market, by End-User (2021-2029)
Regional Business Process Outsourcing Market (2021-2029)
Regional Market, by Service (2021-2029)
Regional Market, by Outsourcing (2021-2029)
Regional Market, by Application (2021-2029)
Regional Market, by Organization Size (2021-2029)
Regional Market, by Ownership (2021-2029)
Regional Market, by End-User (2021-2029)
Regional Market, by Country (2021-2029)
Company Profile: Key players
Company Overview
Financial Overview
Global Presence
Capacity Portfolio
Business Strategy
Recent Developments
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Key Types:
Past Market Size and Competitive Landscape (2018 to 2021)
Past Pricing and price curve by region (2018 to 2021)
Market Size, Share, Size & Forecast by different segment | 2022-2029
Market Dynamics - Growth Drivers, Restraints, Opportunities, and Key Trends by region
Market Segmentation - A detailed analysis by Service, Outsourcing, Application, Organization Size, Ownership and End-User
Competitive Landscape - Profiles of selected key players by region from a strategic perspective
Competitive landscape - Market Leaders, Market Followers, Regional player
Competitive benchmarking of key players by region
PESTLE Analysis
PORTER's analysis
Value chain and supply chain analysis
Legal Aspects of business by region
Lucrative business opportunities with SWOT analysis
Recommendations
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