Conversation Intelligence Platform Market Boom: Analyzing the Future of Growth| Chorus.ai, VoiceOps, CallRail

Global Conversation Intelligence Platform Market Analysis 2019-2023 and Forecast 2023-2028 is latest research study released by AMA Research evaluating the market risk side analysis, highlighting opportunities and leveraged with strategic and tactical decision-making support. The report provides information on market trends and development, growth drivers, technologies, and the changing investment structure of the Global Conversation Intelligence Platform Market. Some of the key players profiled in the study are Chorus.ai (AffectLayer) (United States), VoiceOps (United States), CallRail (United States), Gong.io (United States), Jiminny (United Kingdom), Balto (United States), SalesLoft (United States), Convin (India), RingDNA (United States), ExecVision (United States), DialogTech (United States), Dialpad (United States).

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Conversation intelligence Platform record, transcribe and analyze sales calls. Conversation intelligence Platform can detect keywords and subjects of conversation by monitoring sales conversations, allowing users to rapidly navigate to particular places in the recordings and further analyze important information. Businesses can use the Conversation Intelligence Platform to take notes on key conversations with potential buyers, identify risky or non-compliant conversation topics, coach new sales reps on best practices, and any other use cases that can be derived from the analysis and transcription of sales calls.

Conversation Intelligence Platform- Market Segmentation:
by Application (Call Recording, Call Transcription, Call Analysis), Deployment Mode (Cloud-based, On-premises), Organization Size (Small and Medium Enterprises (SMEs), Large Enterprises), Component (Software, Service), End User (IT and Telecom, BFSI, Retail, Government, Education, Others)

Market Drivers:
Demand for Statics of a Conversation Including Talk Ratios, Customer Interactivity, and Total Call Duration
Need to Understand and Predict Consumer Behaviour and Optimize Marketing Performance

Market Trends:
Digitalization of AI and Machine-Learning Algorithms that Rapidly Analyse the Full Context, Experience, and Outcome of Every Call
Opportunities:
Benefits of High Standard Accuracy to Detect and Correct Call Handling Issues
Adoption of Conversation Intelligence Platform by Social Media Platform

Challenges:
Facing Problem in Chatbots and Virtual Assistants as they are Programmed with Certain Set of Instructions and can Only Respond to Questions that are Recorded in a Database

Key Developments in the Market:
On 24 May 2021, Incova announces the acquisition of DialogTech. With the acquisition of DialogTech, Invoca will be able to spend more actively in product innovation, have a greater understanding of important sectors, and have access to a larger ecosystem of technology partners, agencies, and digital consulting companies. Invoca helps revenue teams create better buying experiences, generate more leads, and boost revenue across the board, from marketing and sales to eCommerce and customer experience.
On 21 July 2021, Chorus.ai announced the availability of the Chorus app for Zoom Video Communications, Inc. Chorus' Conversation Intelligence capabilities are now integrated directly into the Zoom Meeting experience with the new app. With the Chorus app for Zoom, it can effortlessly integrate the power of Conversation Intelligence into every conference. This Chorus extension allows merchants to have better, more meaningful real-time conversations. The Chorus app for Zoom, which is available as an integrated experience within Zoom Meetings, allows revenue teams to be more engaged in conversations, resulting in deeper connections and, as a result, greater conversion rates.

Global Conversation Intelligence Platform- Market, Regional Analysis: North America, Europe, Asia Pacific, Oceania, South America, Middle East & Africa

Report Scope:
The report offers valuable insights into the impact of key players on the market, including their size, industry overview, and product offerings. To evaluate the expansion of these players, the report examines their recent advancements in the field. Covering all major geographical regions and sub-regions worldwide, the report specifically focuses on the market size, market shares, and competitive landscape of the Conversation Intelligence Platform- industry, as well as sales and growth opportunities within these regions. Additionally, the report analyzes the upstream and downstream activities of market players, including their production and distribution channels, as well as product cost analysis. The report highlights critical information and factual data regarding market drivers, limitations, opportunities, trends, and future prospects.

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The following is a breakdown of the major topics covered in this document, presented in a Table of Contents format.

1. Executive Summary
1.1. Market Snapshot
1.2. Global & Segmental Market Estimates & Forecasts, 2023-2028
1.2.1. Conversation Intelligence Platform- Market, by Type, 2023-2028
1.2.2. Conversation Intelligence Platform- Market, by Application, 2023-2028
1.2.3. Conversation Intelligence Platform- Market, by Region, 2023-2028
1.3. Key Trends
1.4. Estimation Methodology
1.5. Research Assumption

2. Global Conversation Intelligence Platform- Market Definition and Scope
2.1. Objective of the Study
2.2. Market Definition & Scope
2.2.1. Scope of the Study
2.2.2. Industry Evolution
2.3. Years Considered for the Study

3. Global Conversation Intelligence Platform- Market Dynamics
3.1. Conversation Intelligence Platform- Market Impact Analysis (2023-2028)
3.1.1. Market Drivers
3.1.2. Market Challenges
3.1.3. Market Opportunities

4. Global Conversation Intelligence Platform- Market Industry Analysis
4.1. Porter's 5 Force Model
4.1.1. Bargaining Power of Suppliers
4.1.2. Bargaining Power of Buyers
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry

5. Competitive Intelligence….

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