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Global Customer Experience Management Market Predicted to Reach $19.41 Billion by 2027 with a 15.1% CAGR || Medallia Inc., Clarabridge, Zendesk, Open Text Corporation, IBM Corporation, Tech Mahindra
Customer Experience Management Market
Customer Experience Management Market Size, Growth Rate, And Forecast
The global customer experience management market is expected to grow from $9.48 billion in 2022 to $11.06 billion in 2023 at a compound annual growth rate (CAGR) of 16.7%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The customer experience management market is expected to grow to $19.41 billion in 2027 at a CAGR of 15.1%.
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Customer Experience Management Market Drivers
The rising digital transformations across retail and healthcare are expected to propel the customer experience management market going forward. Digital transformation refers to integrating digital technology throughout all functional areas of an organization, radically transforming how it runs and giving value to its customers. Digital transformation helps to manage customer experience by integrating digital technology into all business sectors and radically changing how businesses operate and provide value to customers. For instance, in February 2021, according to a survey conducted by the United States Department of Health and Human Services (HHS), the US government's principal agency, one in four respondents (23.1%) reported using telehealth services in the previous four weeks during the study period, which ran from April to October 2021.
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Customer Experience Management Market Segments
• By Component: Solutions, Services
• By Touchpoint: Websites, Stores, Call centers, Mobile apps, Social media, Emails, Virtual assistants, Other Touchpoints
• By Deployment type: On-Premises, Cloud
• By Organisation Size: Small and Medium Enterprises (SMEs), Large Enterprises
• By Vertical: IT and Telecom, BFSI, Retail, Healthcare, Automotive, Travel and hospitality, Media and entertainment, Public sector, Other Verticals
• By Geography: Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. North America was the largest region in the customer experience management market.
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Customer Experience Management Market Key Players
Major competitors in the customer experience management market are Medallia Inc., Clarabridge, Zendesk, Open Text Corporation, IBM Corporation, Tech Mahindra, Verint Systems Inc., Avaya Inc., Oracle Corporation.
The Business Research Company's "Global Customer Experience Management Market Report 2023" is a comprehensive report of the market, covering over 60 geographies and high level market segmentation per geography. The section on regional and country breakdowns examines the market in each geography as well as market size by region and country. Furthermore, it evaluates the market's historical and projected growth and identifies significant trends and strategies that businesses can use to expand their operations.
The Table Of Content For The Customer Experience Management Market Include:
1. Executive Summary
2. Customer Experience Management Market Characteristics
3. Customer Experience Management Market Trends And Strategies
4. Customer Experience Management Market - Macro Economic Scenario
5. Customer Experience Management Market Size And Growth
………………
27. Customer Experience Management Market Competitive Landscape And Company Profiles
28. Key Mergers And Acquisitions In The Customer Experience Management Market
29. Customer Experience Management Market Future Outlook and Potential Analysis
30. Appendix
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