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An In-Depth Analysis of the Contact Center Analytics Market And Its Rapid Growth By 2032 || Cisco Systems Inc., Genpact, Oracle Corporation
Contact Center Analytics Market
Contact Center Analytics Market Size, Growth Rate, And Forecast
The global contact center analytics market is expected to grow from $1.65 billion in 2022 to $1.93 billion in 2023 at a compound annual growth rate (CAGR) of 16.7%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The contact center analytic market is expected to grow to $3.53 billion in 2027 at a CAGR of 16.3%.
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Contact Center Analytics Market Drivers
The increase in demand for predictive analytics and real-time monitoring is expected to propel the growth of the contact center analytics market going forward. Predictive analytics and real-time monitoring is the process of extracting useful information from various external and internal data sources in real-time to predict future outcomes and carry out efficient business operations. Predictive analytics and real-time monitoring help contact center analytics identify opportunities and enhance their business operations, such as better customer experience, improving customer retention rates, developing strategies, and others.
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Contact Center Analytics Market Segments
• By Component: Software, Services
• By Enterprise Size: Large Enterprises, Small and Medium Enterprises
• By Deployment Mode: Cloud, On Premise
• By Applications: Automatic Call Distributor, Log Management, Risk and Compliance Management, Real-time Monitoring and Reporting, Workforce Optimization, Customer Experience Management, Other Applications
• By Verticals: BFSI, Healthcare and Life Sciences, Manufacturing, Retail and Consumer Goods, Energy and Utilities, Telecom and IT, Travel and Hospitality, Government and Defense, Other Verticals
• By Geography: Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. North America was the largest region in the contact center analytics market.
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Contact Center Analytics Market Key Players
Major competitors in the contact center analytics market are Cisco Systems Inc., Genpact, Oracle Corporation, Avaya Holdings Corp, NICE Ltd., SAP SE, 8x8 Inc., Talkdesk, Genesys Telecommunications Laboratories Inc.
The Business Research Company's "Global Contact Center Analytics Market Report 2023" is a comprehensive report of the market, covering over 60 geographies and high level market segmentation per geography. The section on regional and country breakdowns examines the market in each geography as well as market size by region and country. Furthermore, it evaluates the market's historical and projected growth and identifies significant trends and strategies that businesses can use to expand their operations.
The Table Of Content For The Contact Center Analytics Market Include:
1. Executive Summary
2. Contact Center Analytics Market Characteristics
3. Contact Center Analytics Market Trends And Strategies
4. Contact Center Analytics Market - Macro Economic Scenario
5. Contact Center Analytics Market Size And Growth
………………
27. Contact Center Analytics Market Competitive Landscape And Company Profiles
28. Key Mergers And Acquisitions In The Contact Center Analytics Market
29. Contact Center Analytics Market Future Outlook and Potential Analysis
30. Appendix
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