Press release
Contact Center Software Market Growth 2022 to 2031, Global Industry Size, Recent Trends, Demand and Share Analysis with Top Key-Players:
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Contact center software is a type of customer relationship management (CRM) software that helps businesses manage their customer interactions. Contact center software includes a variety of features, such as call routing, call recording, and automatic call distribution (ACD). Contact center software can be used by businesses of all sizes.
Key Players
Aspect Software, Inc.
Avaya Inc.
Avoxi
Cisco Systems
Genesys
InContact
Five9, Inc.
Nice Systems Ltd.
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Key Trends and Drivers
Some of the key trends and drivers of Contact Center Software Market include the following:
Rising Number of Contact Centers
Increasing Demand for Self-Service
Growing Popularity of Social Media
Increasing Demand for Cloud-based Contact Center Software
Increasing Adoption of AI-based Technologies
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Market Segments
By Component
Software
Services
By Software Type
Intelligent Call Routing
IVR
Workforce Management
Reporting and Analytics
Security Functions
Intelligent Virtual Assistant
Others
By Deployment Mode
On-premise
Cloud
By Enterprise Size
Small and Medium Enterprises
Large Enterprises
By Industry Vertical
BFSI
Healthcare
Retail and E-Commerce
Government and Education
IT and Telecom
Travel and Hospitality
Others
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• 10-year forecast to help you make strategic decisions
• In-depth segmentation which can be customized as per your requirements
• Free consultation with lead analyst of the report
• Excel data pack included with all report purchases
• Robust and transparent research methodology
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About Global Insight Services:
Global Insight Services (GIS) is a leading multi-industry market research firm headquartered in Delaware, US. We are committed to providing our clients with highest quality data, analysis, and tools to meet all their market research needs. With GIS, you can be assured of the quality of the deliverables, robust & transparent research methodology, and superior service.
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