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Contact Center Analytics Market Expected to Reach USD 8.1 Billion by 2031 | Top Key players such as-Nice, 8*8 Inc., Avaya and CallMiner

03-31-2023 04:31 PM CET | IT, New Media & Software

Press release from: Allied Market Research

Contact Center Analytics Market Expected to Reach USD 8.1

According to the report published by Allied Market Research "The Contact Center Analytics Market Expected to Reach USD 8.1 Billion by 2031|Top Key players such as-Nice, 8*8 Inc., Avaya and CallMiner." These players have adopted different strategies such as new product launches collaborations expansion joint ventures agreements and others to increase their market share and maintain dominant shares in different regions.

Rise in demand for advanced customer experience management drives the growth of the contact center analytics market. Based on deployment model, the on-premises segment contributed to the major share in 2021. By region, on the other hand, the market across Asia-Pacific would cite the fastest CAGR by 2031.

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The global contact center analytics market is analyzed across component, deployment models, industry vertical, and region. Based on component, the solution segment contributed to more than two-thirds of the total market revenue in 2021 and is projected to lead the trail by 2031. The services segment, moreover, would exhibit the highest CAGR of 22.0% during the forecast period.

Based on deployment model, the on-premises segment contributed to nearly three-fifths of the total market revenue each in 2021 and is projected to lead the trail by 2031. The cloud segment, on the other hand, would exhibit the fastest CAGR of 22.8% during the forecast period.

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Based on region, the market across North America held the major share in 2021, garnering nearly two-fifths of the global contact center analytics market. The Asia-Pacific region would manifest the fastest CAGR of 22.3% throughout the forecast period. The other provinces studied in the report include Europe and LAMEA.

The key market players analyzed in the global contact center analytics industry report include Cisco, Oracle, Genpact, SAP SE, Five 9, Talkdesk, Inc., Nice Ltd., 8*8 Inc., and Avaya Inc. These market players have adhered to several strategies including partnership, expansion, collaboration, joint ventures, and others to prove their flair in the industry.

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COVID-19 Scenario:

● Surge in demand for contact centers from people seeking help to protect their assets by deferring their loan payments and preferring lower interest rates heightened the volume of calls registered by call centers, which impacted the global contact center analytics market positively.

● Rise in call volume accentuated the need for contact center analytics solutions to analyze customer data effectively. This trend is most likely to continue post pandemic as well.

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Thanks for reading this article you can also get individual chapter-wise sections or region-wise report versions like North America Europe or Asia.

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Lastly this report provides market intelligence most comprehensively. The report structure has been kept such that it offers maximum business value. It provides critical insights into the market dynamics and will enable strategic decision-making for the existing market players as well as those willing to enter the market.

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Allied Market Research (AMR) is a full-service market research and business-consulting wing of Allied Analytics LLP based in Portland Oregon. AMR provides global enterprises as well as medium and small businesses with unmatched quality of "Market Research Reports" and "Business Intelligence Solutions." AMR has a targeted view to provide business insights and consulting to assist its clients in making strategic business decisions and achieving sustainable growth in their respective market domains.

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