CTI Group launches call management extension to protect company telecoms
October 3rd, 2007, CTI Group, a leading provider of interactive communication management solutions, today announced the introduction of Proteus Fraud Guard, the latest addition to the portfolio of Proteus call management solutions. Proteus Fraud Guard protects organisations against misuse and abuse of its voice services. Once installed the software monitors and protects a voice infrastructure and call records around the clock, sending automatic alerts if an infringement takes place.
Using the latest internet protocol (IP) technology, Proteus Fraud Guard examines call detail records, checks against system trigger points and sends alerts to the appropriate IT or network security manager. It has been designed to be tailored to the specific needs of an organisation and is easy to set up and manage. Its monitoring and reporting capabilities allow flexible management of a company’s telecoms costs by allowing it to establish cost limits for individual users, departments and cost centres and flag occurrences where those limits are breached.
Unlike traditional reactive call management solutions, Proteus Fraud Guard offers high-quality, proactive on screen monitoring of call activity including incoming and outbound calls and network status. This is achieved through an intuitive graphical interface as it examines call detail records and checks continuously against system and custom trigger points, sending alarms and email alerts when necessary.
Proteus Fraud Guard is suitable for organisations of any size and can be managed by a single individual through to large facilities management control centres. It offers a host of benefits to organisations, including immediate warnings of potential fraud, monitoring of operator and support desk response times in a wallboard type display, reduction in costs by identifying premium rate calls and providing accurate billing projections, and identifying missed calls to improve customer service.
Fraud Guard can be configured to suit specific company policy requirements and the analysis can be user defined as individuals can decide how alerts are managed and establish their own filters, views and alarms. It also identifies a host of fraud activities including:
• DISA (Direct Inward System Access)
• Call forwarding, voicemail and auto-attendant (Dial Through Fraud)
• Calls to unexpected destinations
• Calls during company holidays or out-of-hours
• Large numbers of short duration incoming calls
• Network breakout
• Calls exceeding particular thresholds
Andy Wilson, Sales and Marketing Director, CTI Group, comments, “Increasingly, service orientated organisations are looking for protection against misuse of their telecoms systems. Fraud Guard offers this in the most proactive form available and offers an additional level of control and management of their telecoms costs.”
About CTI Group
CTI Group (Holdings) is an international provider of electronic invoice management and telemanagement software and services. CTI Group's SmartBill® and Proteus™ product suites offer a full array of solutions for traffic analysis, post-billing call analysis, and customer care. CTI Group's products are used by some of the top service providers in United Kingdom and North America, including British Telecom, Orange, T-Mobile, Vodafone and Verizon Business. In addition, the company manages telephony costs at major corporations internationally. Headquartered in Indianapolis, CTI Group’s UK offices are located in Blackburn and London. For more information, please visit CTI Group's website at www.ctigroup.com.
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