Back Office Workforce Management Market Business Strategies, Overview, Growth Factors, Industry Share, Size to 2028

A new business intelligence report Back Office Workforce Management Market Size Report 2022-2028. The research is derived through primary and secondary statistics sources and designed covering micro level of analysis by manufacturers and key business segments.

"Back Office Workforce Management Market Forecast to 2028 - COVID-19 Impact and Global Analysis - by Solution and End-Use Industry," the back office workforce management market is projected to reach US$ 6,713.2 million by 2028 from US$ 3,601.4 million in 2022; it is expected to grow at a CAGR of 10.9% from 2022 to 2028. Development policies and plans are discussed as well as manufacturing processes and cost structures are also analyzed. This report also states import/export consumption, supply and demand Figures, price, cost, revenue and gross margins

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Back office functions require a large number of personnel in many businesses and government organizations. Businesses are planning to reduce manual efforts by automating these operations. Organizations seek to transform their back office management practices by improving visibility and transparency, cutting down operational costs, enhancing customer/constituent experience, and increasing engagement. Workforce management platforms allow them to appoint resources with appropriate skill sets to meet the anticipated staffing requirements; moreover, these platforms help them predict the back office staffing requirements. Back office departments may need to undertake various types of tasks simultaneously, and all these tasks call for distinct expertise.

The Key Players in The Global Market Are: 

NICE Ltd.; Open Text Corporation; Oracle Corporation; Genesys; Alvaria, Inc.; Verint Systems, Inc.; ActiveOps PLC; Calabrio Inc.; Intradiem; and Team Software are among the key players operating in the back office workforce management market

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The back office workforce management market is segmented on the basis of solution, end-use industry, and geography. The market analysis by solution, the market is segmented into robotic process automation, performance management, back office optimization, process analytics, and others. The market analysis by end-use industry, the market is segmented into IT and Telecom, BFSI, transportation, retail and e-commerce, government, and others. By geography, the market is divided into five regions-North America, Europe, Asia Pacific, the Middle East & Africa, and South America.

The report segments the global Market as follows:

By Solution (Robotic Automation Process, Performance Management, Back Office Optimization, Process Analytics, and Others)
By End-Use Industry (IT and Telecom, BFSI, Transportation, Retail and E-Commerce, Government, and Others).

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Impact of COVID-19 Pandemic on Back Office Workforce Management Market

The COVID-19 pandemic has shaken several industries, such as manufacturing, consumer electronics, and automotive. The IT sector has not only dealt with the current circumstances to keep its workflow running well but it has also saved numerous other enterprises. Since employees want to feel valued for their work, a fair evaluation positively affects staff morale. With an AI-based system in place, they can be certain that their rating is solely based on their caliber. The COVID-19 crisis and corresponding lockdown situations were proven beneficial for the IT sector as the demand for remote workforce management solutions grew during this period. Also, AI-based remote working solutions helped enterprises in ensuring business continuity even in the inability of support staff working in back offices due to bad health. Cloud has become a new crucial enterprise catalyst that made such services constantly accessible.

Answers that the report acknowledges:

Market size and growth rate during forecast period.
Key factors driving the Market.
Key market trends cracking up the growth of the Market
Challenges to market growth.
Key vendors of Back Office Workforce Management Market
Detailed SWOT analysis.
Opportunities and threats face by the existing vendors in Global Market
Trending factors influencing the market in the geographical regions.
Strategic initiatives focusing the leading vendors.
PEST analysis of the market in the five major region

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Phone: +1-646-491-9876

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This release was published on openPR.