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Outbound Call Tracking Software Market Expected to grow at a Compound Annual Growth Rate of 9.2% by 2032
Outbound Call Tracking Software Market
In an effort to evaluate customer intelligence and track the ROI of firms in the market, a burgeoning market for monitoring and analysing customer calls will blossom in the future, leading to an increase in the number of call centres and providing significant traction to growth.
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Outbound call tracking software is a type of technology that enables businesses to track and analyze the performance of their outbound call campaigns. The main purpose of this software is to help organizations to better understand the customer journey and to identify areas where they can improve their sales and customer engagement strategies.
Some of the key features of outbound call tracking software include call tracking numbers, call recording and logging, call analytics, lead and customer data integration, and automatic call distribution (ACD) and call routing. These features help businesses to better understand the behavior of their customers, identify the most effective sales strategies, and optimize their outbound call campaigns for better results.
The market for outbound call tracking software is growing due to the increasing demand for more sophisticated customer engagement strategies and the need for better data analysis to inform decision-making. Businesses across various industries, including healthcare, financial services, and e-commerce, are adopting this technology to improve their sales and customer engagement strategies.
Overall, the outbound call tracking software market is expected to continue to grow as businesses increasingly recognize the importance of using data to inform their customer engagement strategies.
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How is the Competition in the Outbound Call Tracking Software Market?
Market competition for outbound call tracking software is dynamic, but competitors have limited opportunities in the market. The competitors are involved in mergers and collaborations.
As a result of these mergers, companies expand their distribution channels and gain market share in new regions. The outbound call tracking software market in general will reap the benefits of new generation technologies like AI in the near future.
Recent Developments in the Outbound Call Tracking Software Market
In May 2022, Notting Hill-based iovox now has a presence in the USA, after acquiring a portfolio of call tracking customers from CallSource. The acquisition helps the company expand its US operations with support from Shawbrook Bank. As a result of CallSource's acquisition of marketplaces, revenue will increase by 30%.
In May 2022, JD Cloud's intelligent customer service system Yanxi launched its super SaaS growth engine on May 10 at its launch event for smart marketing products aimed at increasing sales in retail stores. With the Yanxi super SaaS growth engine, JD.com has already practiced large-scale application scenarios for complex retail and supply chain scenarios involving early-stage sales, in-sale sales, and post-sales issues in a wide range of situations.
Key Companies Profiled
Call Box
CallRail Inc.
ConnectAndSell
Groove
Gryphon Networks Corp.
InsideSales.com, I
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Expert analysis, actionable insights, and strategic recommendations - the Electronics, Semiconductor, and ICT team at Persistence Market Research helps clients from all over the globe with their unique business intelligence needs. With a repository of over 500 reports on electronics, semiconductors, and ICT, of which, 100+ reports are specific for ICT, the team provides end-to-end research and analysis on regional trends, drivers for market growth, and research development efforts in the electronics, semiconductor, and ICT industry.
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