Press release
Contact Center Knowledge Base Software Market Size, Share, Trends, Growth & Forecast 2028
The global Contact Center Knowledge Base Software market size is projected to reach US$ million by 2028, from US$ million in 2021, at a CAGR of % during 2022-2028.A contact center knowledge base is a searchable and editable repository of service-related information. This type of software enables customer service agents to access clear and accurate answers to frequently asked questions regarding a company's products. Businesses use contact center knowledge bases to increase agent productivity and improve the quality of customer service interactions. By establishing and maintaining a database of proven solutions, contact center knowledge bases ensure that every customer service agent is able to respond to customer issues quickly and confidently. In addition, contact center knowledge bases improve the onboarding process for new agents and ensure that all service knowledge is transferable, so expertise does not leave the business when an employee does.
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Contact Center Knowledge Base Market Size and Scope
Contact Center Knowledge Base Software market is segmented by players, region (country), by Type and by Application. Players, stakeholders, and other participants in the global Contact Center Knowledge Base Software market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application for the period 2017-2028.
Segment by Type
• Cloud-Based
• Web-Based
Segment by Application
• Large Enterprises
• SMEs
BY COMPANY
• Guru
• Bloomfire
• SABIO
• MindTouch
• Zendesk
• Panviva Pty Ltd.
• ProProfs
• Salesforce
• eGain
• LogMeIn
• Knowmax
• KMS Lighthouse
• Moxie
• Synthetix
• unymira
BY REGION
• North America
• Europe
• Asia-Pacific
• Latin America
• Middle East & Africa
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