Press release
Customer Engagement Solutions Market Size, Trends, And Global Forecast 2022-2031
The global customer engagement solution market report by the business research company the high penetration of the internet to be a major growth driver for the customer engagement solution market. The Internet refers to a worldwide network that helps to transmit a variety of data and media across interconnected devices. The Internet is used in customer engagement solutions for answering customer questions digitally using tools such as email, social media, live chat, and messaging apps.
The global customer engagement solutions market size is expected to grow from $15.32 billion in 2021 to $17.83 billion in 2022 at a compound annual growth rate (CAGR) of 16.4%. The global customer engagement solutions market size is expected to grow to $28.32 billion in 2026 at a CAGR of 12.3%.
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North America was the largest region in the customer engagement solutions market in 2021. Asia-Pacific is expected to be the fastest-growing region in the global customer engagement solutions market during the forecast period. The regions covered in the global customer engagement solutions market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, the Middle East, and Africa.
Major players in the customer engagement solution market are Aspect Software Inc., Avaya Inc., Calabrio Inc., Genesys, IBM Corporation, Microsoft Corporation, NICE Systems Ltd., Nuance Communications Inc., OpenText Corporation, Oracle Corporation, Pegasystems Inc., Pitney Bowes Inc., Salesforce Inc., SAP SE, ServiceNow Inc., SugarCRM Inc.
The global customer engagement solution market is segmented -
1) By Component: Solution, Services
2) By Deployment Type: On-Premise, Cloud
3) By Organization Size: Small and Medium Enterprises, Large Enterprises
4) By Vertical: BFSI, Consumer Goods and Retail, Telecommunication, Healthcare and Life Sciences, Automotive and Transportation, Media and Entertainment, Travel and Hospitality, Manufacturing, Others.
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The Customer Engagement Solution Market Report Contents Include
1. Executive Summary
2. Customer Engagement Solution Market Characteristics
3. Customer Engagement Solution Market Trends And Strategies
4. Impact Of COVID-19 On Customer Engagement Solution
5. Customer Engagement Solution Market Size And Growth
....
26. Africa Customer Engagement Solution Market
27. Customer Engagement Solution Market Competitive Landscape And Company Profiles
28. Key Mergers And Acquisitions In The Customer Engagement Solution Market
29. Customer Engagement Solution Market Future Outlook and Potential Analysis
30. Appendix
This report covers the trends and market dynamics of the Customer Engagement Solution market in major countries - Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, and USA. The report also includes consumer surveys and various future opportunities for the market.
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