Call Center AI Market Report 2022 Global Size, Share, Top Leaders, Trends, Growth Factors, Segmentation, Analysis, Opportunities and Forecast 2031

The global Call Center AI market report by the business research company identifies rising demand for AI-based intelligent virtual assistants and chatbots are driving the growth of the call center AI market. AI-based intelligent virtual assistants and chatbots provide enhanced customer support services that offer immense opportunities and better communications to clients. The epidemic of Covid-19 has resulted in an exponential increase in call volumes at customer service centers across geographies and sectors. To give callers first contact resolution, contact centers have implemented automation techniques such as chatbots, artificial intelligence, and natural language processing. They are also mapping experiences and assisting clients in implementing them to reduce calls, emails, and chats.

The global call center AI market size is expected to grow from $1.42 billion in 2021 to $1.78 billion in 2022 at a compound annual growth rate (CAGR) of 25.0%. The call center AI market is expected to grow to $4.36 billion in 2026 at a CAGR of 25.1%.

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North America was the largest region in the call center AI market in 2021. Asia Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the call center artificial intelligence market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, and Africa.

Major players in the Call Center AI Market are Artificial Solutions International AB, IBM Corporation, Microsoft Corporation, Oracle Corporation, Amazon Web Services, SAP, Google, Avaya, NICE inContact, Nuance Communications Inc., Zendesk, EdgeVerve Systems, Pypestream, Avaamo, and Jio Haptik Technologies Ltd.

The global call center AI market is segmented -
1) By Component: Computer Platforms, Solutions, Services
2) By Deployment Type: Cloud, On-Premise
3) By Industry Vertical: Banking, Financial Services, and Insurance (BFSI), Retail and E-commerce, Telecom, Healthcare, Media and Entertainment, Travel and Hospitality, Others

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The Call Center AI Market Report Contents Include
1. Executive Summary
2. Call Center AI Market Characteristics
3. Call Center AI Market Trends And Strategies
4. Impact Of COVID-19 On Call Center AI
5. Call Center AI Market Size And Growth
....
26. Africa Call Center AI Market
27. Call Center AI Market Competitive Landscape And Company Profiles
28. Call Center AI Pipeline Analysis
29. Key Mergers And Acquisitions In The Call Center AI Market
30. Call Center AI Market Future Outlook and Potential Analysis
31. Appendix

This report covers the trends and market dynamics of the Call Center AI market in major countries - Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, and USA. The report also includes consumer surveys and various future opportunities for the market.

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