Contact Centre Software Global Market Size, Share, Trends, By Market Participants, Technology, Application, Product Type, Regions, Growth Analysis And Forecast To 2031

The global contact center software market report by the business research company identifies the rapid growth in the adoption of the cloud-based contact center is significantly contributing to the growth of the contact center software market. The cloud-based contact center is hosted on an internet server through which all inbound and outbound customer communications are handled. The growing adoption of the cloud-based contact center as they provide more scalability and flexibility than traditional contact centers is promoting the growth of the contact center software market. For instance, according to a survey conducted in 2020 by Cisco Systems Inc., a US-based networking hardware company, 62% of contact center decision-makers have shown their interest in implementing a cloud-based contact center in the next 18 months. Therefore, the rapid growth in the adoption of the cloud-based contact center is driving the growth of the contact center software market.

The global contact center software market size is expected to grow from $26.8 billion in 2021 to $31.95 billion in 2022 at a compound annual growth rate (CAGR) of 19.2%. The contact center software market is expected to grow to $65.5 billion in 2026 at a CAGR of 19.7%.

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North America was the largest region in the contact center software market in 2021. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the contact center software market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, and Africa.

Major players in the contact center software market are Cisco Systems Inc., Oracle Corporation, SAP SE, ZTE Corporation, NEC Enterprise Solutions, Genesys Telecommunications Laboratories Inc., Mitel Networks Corporation, Talkdesk Inc, Ameyo, 8x8, Aspect Software, Unify Inc., Five9 Inc., Vocalcom SA, Enghouse Interactive Inc., and NICE Systems Ltd.

The global contact center software market is segmented -
1) By Component: Software, Services
2) By Service Type: Professional Services, Managed Services
3) By Deployment: Cloud-Based, On-Premise
4) By End-User: Banking, Financial Services, and Insurance (BFSI), Consumer Goods and Retail, Healthcare, IT and Telecom, Government

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The Contact Center Software Market Report Contents Include
1. Executive Summary
2. Contact Centre Software Market Characteristics
3. Contact Centre Software Market Trends And Strategies
4. Impact Of COVID-19 On Contact Centre Software
5. Contact Centre Software Market Size And Growth
.....
26. Africa Contact Centre Software Market
27. Contact Centre Software Market Competitive Landscape And Company Profiles
28. Key Mergers And Acquisitions In The Contact Centre Software Market
29. Contact Centre Software Market Future Outlook and Potential Analysis
30. Appendix

This report covers the trends and market dynamics of the contact center software market in major countries - Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, and USA. The report also includes consumer surveys and various future opportunities for the market.

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