Press release
Contact Center Software Market Insights by 2031 & Covid-19 Analysis | Key players: Cisco Systems, Genesys, InContact, Five9
Contact Center Software Market
Contact center software is a type of customer relationship management (CRM) software that helps businesses manage their customer interactions. Contact center software includes a variety of features, such as call routing, call recording, and automatic call distribution (ACD). Contact center software can be used by businesses of all sizes.
Read more about Contact Center Software Market here: https://www.globalinsightservices.com/reports/contact-center-software-market
Key Players
• Aspect Software, Inc.
• Avaya Inc.
• Avoxi
• Cisco Systems
• Genesys
• InContact
• Five9, Inc.
Key Trends and Drivers
Some of the key trends and drivers of Contact Center Software Market include the following:
• Rising Number of Contact Centers
• Increasing Demand for Self-Service
• Growing Popularity of Social Media
• Increasing Demand for Cloud-based Contact Center Software
• Increasing Adoption of AI-based Technologies
Download a Free PDF Sample Copy of Report - https://www.globalinsightservices.com/request-sample/GIS20114/
Market Segments:
By Component
• Software
• Services
By Software Type
• Intelligent Call Routing
• IVR
• Workforce Management
• Reporting and Analytics
• Security Functions
• Intelligent Virtual Assistant
• Others
By Deployment Mode
• On-premise
• Cloud
By Enterprise Size
• Small and Medium Enterprises
• Large Enterprises
By Industry Vertical
• BFSI
• Healthcare
• Retail and E-Commerce
• Government and Education
• IT and Telecom
• Travel and Hospitality
• Others
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• 10-year forecast to help you make strategic decisions
• In-depth segmentation which can be customized as per your requirements
• Free consultation with lead analyst of the report
• Excel data pack included with all report purchases
• Robust and transparent research methodology
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About Global Insight Services:
Global Insight Services (GIS) is a leading multi-industry market research firm headquartered in Delaware, US. We are committed to providing our clients with highest quality data, analysis, and tools to meet all their market research needs. With GIS, you can be assured of the quality of the deliverables, robust & transparent research methodology, and superior service.
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