Press release
Contact Center Software Market Trend 2022: Industry Upcoming Developments, Global Economics, Market Dynamics, Size, Share, Emerging Trends, Business Strategies of Top Key Players, Revenue Forecast 2031
Read more about Contact Center Software Market here: https://www.globalinsightservices.com/reports/contact-center-software-market/
Contact center software is a type of customer relationship management (CRM) software that helps businesses manage their customer interactions. Contact center software includes a variety of features, such as call routing, call recording, and automatic call distribution (ACD). Contact center software can be used by businesses of all sizes.
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Key Players
-Aspect Software, Inc.
-Avaya Inc.
-Avoxi
-Cisco Systems
-Genesys
-InContact
-Five9, Inc.
Key Trends and Drivers
Some of the key trends and drivers of Contact Center Software Market include the following:
Rising Number of Contact Centers
Increasing Demand for Self-Service
Growing Popularity of Social Media
Increasing Demand for Cloud-based Contact Center Software
Increasing Adoption of AI-based Technologies
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Market Segments
By Component
-Software
-Services
By Software Type
-Intelligent Call Routing
-IVR
-Workforce Management
-Reporting and Analytics
-Security Functions
-Intelligent Virtual Assistant
-Others
By Deployment Mode
-On-premise
-Cloud
By Enterprise Size
-Small and Medium Enterprises
-Large Enterprises
By Industry Vertical
-BFSI
-Healthcare
-Retail and E-Commerce
-Government and Education
-IT and Telecom
-Travel and Hospitality
-Others
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Global Insight Services (GIS) is a leading multi-industry market research firm headquartered in Delaware, US. We are committed to providing our clients with highest quality data, analysis, and tools to meet all their market research needs. With GIS, you can be assured of the quality of the deliverables, robust & transparent research methodology, and superior service.
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