IT Service Management (ITSM) Software Market Size 2022, Top Companies Overview, Share, Growth | Global Forecast Report 2028

The global IT Service Management (ITSM) Software Market is expected to be valued at US$ 2.5 billion in 2022 and is expected to grow at 12.1% CAGR over the forecast period 2022-2028 due to better efficiency across the globe.The Service management, also known as information technology service management, software allows companies to manage how it provides services to its customers. Services include order management, hardware and software maintenance, diagnostics and troubleshooting, as well as routine operations. Service management usually includes automated activities as well as human resources performing complex tasks.

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Cloud-based Accounted for Higher Revenue Share in Global IT Service Management (ITSM) Software Market:
Based on deployment mode, global IT service management (ITSM) software market is segmented into Cloud-based. Cloud-based is accounted for higher revenue. Cloud-based is a term that refers to applications, services or resources made available to users on demand via the Internet from a cloud computing provider's server. Companies typically utilize cloud-based computing as a way to increase capacity, enhance functionality or add additional services on demand without having to commit to potentially expensive infrastructure costs or increase / train existing in-house support staff.

North America leads the Global IT Service Management (ITSM) Software Market:
Based on regional analysis, global IT service management (ITSM) software market segmented into North America, Europe, Asia Pacific, Latin America, and Middle East & Africa. North America global IT service management (ITSM) software market contributed the largest share in 2021. The business sector is by far the largest performer of R&D in the U.S. For several years, the annual rise in business R&D performance has accounted for most of the growth in overall U.S. R&D and technology advancement boosting the global market.

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The global it service management (itsm) software market is segmented based on solution type, deployment mode, organization size end user, and region.
By Solution Type
• Service Portfolio Management
• Configuration and Change Management
• Service Desk Software
• Operations and Performance Management
• Dashboard Reporting and Analytics
• Others

By Deployment Mode
• Cloud-based
• On-Premises

By Organization Size
• Large Enterprises
• SMEs

By End User
• Banking Financial Services and Insurance (BFSI)
• Telecommunications
• IT and ITeS
• Government and Public Sector
• Retail and Consumer Goods
• Others

By Geography
• North America
• Europe
• Asia-Pacific
• Latin America
• Middle East & Africa

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Key player's profiles in the global IT service management (ITSM) software market are: ServiceNow, Atlassian, Ivanti (HEAT Software), IBM, CA Technologies, BMC Software, ASG Software, Axios Systems, SAP, Cherwell Software, Micro Focus (Formerly HPE), Freshworks, Ultimo, Epicor, TOPdesk, Samanage.

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