Press release
SaaS Customer Relationship Management (CRM) Market Outlook, Share, Trends And Forecast 2030
Based on deployment segment, the market is segmented into on-premise and cloud deployment. The cloud segment had the largest market in 2020. Cloud-based solutions have become the norm owing to the several benefits, such as high flexibility, cost-effectiveness, scalability, and low hardware maintenance cost, offered by the SaaS deployment model. Organizations increasingly prefer cloud-based deployment of various CRM solutions as they are hosted on the vendor's server and can be accessed remotely from any location. This eliminates the need for manually upgrading the same and enables the user to access data from any location hassle-free.
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The COVID-19 pandemic has driven organizations across the world to undertake all necessary measures to ensure the safety of their employees and communities. The pandemic, businesses and organizations need to close sales deals, pursue opportunities, and resolve customers' issues more than ever to improve retention. Government mandate of Work from Home policies that has been driven organization market, that has increased focus on effective ways of engaging with customers in a remote working environment. This is anticipated to drive the adoption and implementation of CRM solutions to their full potential as businesses focus on leveraging the majority of CRM functions to serve buyers, drive sales engagement, and increase employee productivity.
Global SaaS Customer Relationship Management (CRM) Market Segmentation:
Global SaaS Customer Relationship Management Market, by Solutions
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Customer Service
Customer Experience Management
CRM Analytics
Marketing Automation
Salesforce Automation
Social Media Monitoring
Others
Global SaaS Customer Relationship Management Market, by Deployment
On-premise
Cloud
Global SaaS Customer Relationship Management Market, by Enterprises
Large Enterprises
Small & Medium Enterprise
Global SaaS Customer Relationship Management Market, by Application
BFSI
Retail
Healthcare
IT & Telecom
Discrete Manufacturing
Government & Education
Other
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Based on the region, the Global SaaS Customer Relationship Management (CRM) printing market has been segmented into North America, Europe, Asia Pacific, South America, and the Middle East and Africa. In 2020, North America held the largest share in the global SaaS Customer Relationship Management (CRM) market, followed by Asia Pacific.
Global SaaS Customer Relationship Management Market, by region
North America
US
Canada
Mexico
Europe
Germany
Italy
France
UK
Spain
Poland
Russia
Slovenia
Slovakia
The Netherlands
Belgium
Norway
Denmark
Czech Republic
Sweden
Rest of Europe
Asia Pacific
China
Japan
India
South Korea
Indonesia
Malaysia
Thailand
Vietnam
The Philippines
Singapore
Australia & New Zealand
Rest of Asia Pacific
South America
Brazil
Argentina
Colombia
Rest of Latin America
The Middle East & Africa
Saudi Arabia
UAE
South Africa
Northern Africa
Rest of MEA
Major market players covered in the Global SaaS Customer Relationship Management (CRM) Market:
Salesforce.com, Inc.
Microsoft Corporation
SAP SE
Oracle Corporation
ADOBE INC.
SugarCRM Inc.
Zoho Corporation Pvt. Ltd
Copper CRM, Inc.
Insightly Inc.
Creatio.
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