Press release
Interactive Voice Response (IVR) System Market Size, Scope, Growth Opportunities, Trends by Manufacturers and Forecast to 2028
Interactive Voice Response (IVR) System Market
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An interactive voice response system consists of software applications, telephony equipment, a database, and any supporting infrastructure to interact with callers, and routes calls to the appropriate agent. The three types of interactive voice response systems include: IVR for Self-service, Hosted IVR, and Agent-assisted IVR. Interactive voice response offers various types of services to customers as per their requirement and business process. The global interactive voice response system market is projected to expand at a rapid pace during the forecast period, due to increase in demand to handle customer queries in real-time among end-users.
By Company
IBM
Aspect Software
AT and T
AVAYA.
BCE
Cisco Systems
Convergys Corp
Dialogic Corporation
Enghouse Systems Limited
Syntellect
Genesys Telecommunications Laboratories
Healthcare Technology Systems (HTS)
Mitel Networks Corporation
Nuance Communications
Philips Speech Processing
Verizon Communications
Voxeo Corporation
West Corporation
Holly Connects
8X8, Inc
Interactive Voice Response (IVR) System Market: Segmentation
Segment by Type
Speech Based
Touch-tone Based
Segment by Application
BFSI
IT & Telecommunication
Government and Public Sector
Education
Transportation & Logistics
Retail and E-commerce
Travel
Media & Entertainment
Others
The base of geography, the world market of Interactive Voice Response (IVR) System has segmented as follows:
• North America (United States, Canada, Mexico)
• Europe (Germany, UK, France, Italy, Spain, Others)
• Asia-Pacific (China, Japan, India, South Korea, Southeast Asia, Others)
• Middle East and Africa (Saudi Arabia, UAE, South Africa, Others)
• South America (Brazil, Others)
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Some Points from TOC:
Report Overview
Global Growth Trends
Competition Landscape by Key Players
Interactive Voice Response (IVR) System Breakdown Data by Type
Interactive Voice Response (IVR) System Breakdown Data by Application
North America
Europe
Asia-Pacific
Latin America
Middle East & Africa
Key Players Profiles
Analyst's Viewpoints/Conclusions
Appendix
Key questions answered in the report:
• What will the market development pace of Interactive Voice Response (IVR) System market?
• What are the key factors driving the Global Interactive Voice Response (IVR) System market?
• Who are the key manufacturers in market space?
• What are the market openings, market hazard and market outline of the market?
• What are sales, revenue, and price analysis of top manufacturers of Interactive Voice Response (IVR) System market?
• Who are the distributors, traders, and dealers of Interactive Voice Response (IVR) System market?
• What is the Interactive Voice Response (IVR) System market opportunities and threats faced by the vendors in the Global Interactive Voice Response (IVR) System industries?
• What are deals, income, and value examination by types and utilizations of the market?
• What are deals, income, and value examination by areas of enterprises?
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