openPR Logo
Press release

NPS Analysis Score Survey Allows You to Measure Customer Satisfaction Effectively: Ken Research

07-18-2022 02:18 PM CET | Advertising, Media Consulting, Marketing Research

Press release from: Ken Research

NPS Analysis Score Survey Allows You to Measure Customer

NPS is a benchmarking tool for the customer satisfaction. The NPS method, which is based on a two-minute survey, delivers the insights about client loyalty by measuring customers' inclination to recommend a business to a friend or acquaintance. NPS fluctuates from other connected benchmarks, such as the customer satisfaction score, by representing a customer's general sentiment about a brand as divergent to their opinion on specific interactions or buys. Because of this, it crops up regularly in discussions about customer experience.

In addition, NPS analysis score survey is a standard benchmark utilized by companies worldwide. This makes it a good manner for businesses to gauge their performance as associated to their competitors. The idea behind an NPS analysis score survey is that customers don't require long questionnaires. The scale utilizes varies from 0 (not at all likely) to 10 (extremely likely). Net Scoring is then functional with the percentage of scores from 0 to 6 (Detractors) subtracted from the percentage of scores from 9 to 10 (Promoters). Scores of 7 - 8 are called passive.

Net promoter score survey indicates the health of the company and its likely to do well in the future. It is a simple metric and correspondingly simple to calculate NPS. All clients are sent a satisfaction survey having a question in mutual, "On a scale of 0-10, how probable is you to recommend us to your friends or colleagues?". Reliant on this rating, the net promoter score is calculated. If you have more promoters than the detractors, it means the number of pleased customers is higher than unhappy and displeased ones and are probable to endure as your customers.

For more information, click on the link -

Once you know who are promoters, you can invite them graciously to if they would like to share a testimonial or denote your business to others. You can also ask them to rate or assess your business on e-commerce sites or social media sites. In return, you can propose them a discount. Individuals trust word-of-mouth recommendations and hence when they are referred to any business by their friend on social media, they are more probable to make a purchase.

You can measure almost anything utilizing an NPS score. In addition to understanding the complete NPS survey outcome for your organisation, you can track scores for everything from separate products, stores, web pages, or even staff members. Consider executing NPS into marketing or customer experience strategy because it can be utilized with industry NPS benchmarks to see how you're doing likened to your competitors. It will assist you understand your target market improved and see how they respond to your product or service, social media campaigns, and client service agents. The objective is to attain the loyal customers who become brand missionaries instead of consumers.

Growing the number of promoters in your business opens doors for enormous growth potential. Through simple-to-use customer feedback tools like Ken Research, working out your NPS and utilizing it to accomplish the positive growth has never been easier.

Read Also -

Contact Us: -

Ken Research&

Ankur Gupta, Head Marketing & Communications


Unit 14, Tower B3, Spaze I Tech Business Park, Sohna Road, sector 49 Gurgaon, Haryana - 122001, India

Ken Research is a research based management consulting company. We provide strategic consultancy to aid clients on critical business perspective: strategy, marketing, organization, operations and technology transformation, advanced analytics, corporate finance, mergers & acquisitions and sustainability across all industries and geographies. We provide business intelligence and operational advisory across 300+ verticals underscoring disruptive technologies, emerging business models with precedent analysis and success case studies. Some of top consulting companies and Market leaders seek our intelligence to identify new revenue streams, customer/ vendor paradigm and pain points and due diligence on competition.

This release was published on openPR.

Permanent link to this press release:

Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.

You can edit or delete your press release NPS Analysis Score Survey Allows You to Measure Customer Satisfaction Effectively: Ken Research here

News-ID: 2683239 • Views: 289

More Releases from Ken Research

Fitness Industry poised to cross 500 Gym Establishments in Qatar by 2025- Explor …
More than 70% of the population in Qatar is either overweight or obese and nearly half of all men (~45%) are obese, as per a report from Ken Research 1. People under the age group of 25-40 years suffering from lifestyle diseases have been the largest subscriber base, which avail fitness services in Qatar. 18-25 years, especially the working population invest 3-5 hours per week doing running, yoga and exercises at home
A jump of 12% was witnessed in the Budget Allocation towards infrastructural dev …
The government of Philippines plans to improve the healthcare infrastructure by allocating $3.2 billion to the health sector in 2020, an increase of 12% from the budget for 2019, says a report by Ken Research 1."An overview:" A higher concentration of private medical colleges in Philippines when compared to public colleges. Philippines has a shortage of medical doctors hence many initiatives are being taken by the government to increase the inclination of
Malaysia Used Car Market is expected to grow at a CAGR of over 8% over the next …
Used car sales to cross over 900,000 units by 2026, witnessing a CAGR of 8% over 2021-2026 with the market being dominated by local players: Ken Research  1. The automotive industry is dominated by local players & unorganized dealers along with increased popularity of Japanese brands. Used car sales in Malaysia are expected to cross over 955,000 units by 2026, witnessing a CAGR of around 8% over 2021-2026. Perodua and Proton are
Property Classified to make money via 3 primary means: accessibility of informat …
The overall revenue contribution via online classifieds & listings in 2021 amounted to $ 61 Mn, says a report by Ken Research 1. Three forms of technologies: Blockchain, AR and AI in Malaysia are being adopted by startups, global corporations and the government. Inclusion of advanced technologies such as BlockChain, AR & AI in the market is picking up pace. With more than 10 companies having their own website & mobile application,

All 5 Releases

More Releases for NPS

What is Net Promoter Score (NPS)? - Ken Research
What is Net Promoter Score (NPS)? NPS, short for net promoter score, is the matric that companies utilize to measure the customer experience and satisfaction. The major advantage is that it presents how well you are functioning in the eyes of your consumers. What's more, it enables you to benchmark yourself against your competitors and monitor how efficient your customer-facing decisions are. How does it work? Net promoter score is represented as a
NPS Analysis Score Survey: Ken Research
NPS Analysis score survey gives you a gauge as to how your clients feel about your company, but more prominently, it measures customer faithfulness. It's based on an individual question about a customers' complete interaction with a company: "How probable is you to commend our company/product/service to your friends, family and colleagues?". Word-of-mouth is an age-old phenomenon, but commendations are still the best manner to acquire new customers. Net Promoter Score
NPS Software Market Is Dazzling Worldwide | Hotjar, Trustmary, Lumoa
HTF MI introduce new research on Global NPS Software covering micro level of analysis by competitors and key business segments (2021E-2026F). The Global NPS Software explores comprehensive study on various segments like opportunities, size, development, innovation, sales and overall growth of major players. The research is carried out on primary and secondary statistics sources and it consists both qualitative and quantitative detailing. Some of the MajorKey players profiled in the
Global NPS Software Market Growth 2020 -Wootric,, Lumoa
The NPS Software Market report encompasses the all-inclusive and overall analysis of the NPS Software market with all its related factors that might impact on the market growth. This report is anchored on the precise qualitative and quantitative assessment of the NPS Software market. This report presents a comprehensive overview, market shares, and growth opportunities of NPS Software market by product type, application, key manufacturers and key regions and countries. This
Global NPS Software Market with Coronavirus (COVID-19) Impact Analysis
This report also researches and evaluates the impact of Covid-19 outbreak on the NPS Software industry, involving potential opportunity and challenges, drivers and risks. We present the impact assessment of Covid-19 effects on NPS Software and market growth forecast based on different scenario (optimistic, pessimistic, very optimistic, most likely etc.). GLOBAL INFO RESEARCH has lately published a new report titled, *Global NPS Software Market 2020 by Company, Regions, Type and Application, Forecast to 2025*. The researchers have
NPS Software Market to Witness Robust Expansion by 2025
LP INFORMATION recently released a research report on the NPS Software market analysis and elaborate the industry coverage, current market competitive status, and market outlook and forecast by 2025. Moreover, it categorizes the global NPS Softwaremarket by key players, product type, applications and regions,etc. The main objective of this market research is to help the readers understand the structure of NPS Softwaremarket, market definition, overview, industry opportunities and trends, investment