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(2022-2031) Speech Analytics Market By CAGR Analysis, Demand, Growth Factors, Application And Leading Key Players Are NICE Ltd., Verint, Avaya Holdings Corporation, OpenText, Genesys, Calabrio Inc, Clarabridge
Speech Analytics Market
The regions covered in the Speech Analytics market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, and Africa.
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The speech analytics market consists of sales of speech analytics solutions and services by entities (organizations, partnerships, and sole proprietors) that understand, analyse, and derive insights from a voice conversation by utilising AI services such as transcription, natural language processing, and speech technologies. Speech analytics is a software application that transcribes the voice calls and extracts deep insights, trends, and metrics from each one. These insights are then used to evaluate agent performance, assess customer experience, and track the organization's overall strengths and weaknesses on every voice interaction.
Key competitors in the Speech Analytics market include NICE Ltd., Verint, Avaya Holdings Corporation, OpenText, Genesys, Calabrio Inc, Clarabridge, Castel Communications, VoiceBase, Google, Vonage, Micro Focus, Zoom International, Almawave, Talkdesk, Alvaria, and Hewlett Packard Enterprise Company.
The global speech analytics market size is expected to grow from $1.74 billion in 2021 to $2.13 billion in 2022 at a compound annual growth rate (CAGR) of 22.52%. The change in the speech analytics market growth trend is mainly due to the companies stabilizing their output after catering to the demand that grew exponentially during the COVID-19 pandemic in 2020. The market is expected to reach $5.04 billion in 2026 at a CAGR of 24.05%.
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TBRC's report segments the global Speech Analytics market:
1) By Component: Solutions, Services
2) By Deployment Mode: Cloud, On-Premises
3) By Organization Size: Large Enterprises, Small and Medium-Sized Enterprises (SMEs)
4) By Application: Customer Experience Management, Call Monitoring and Summarization, Agent Performance Monitoring, Sales and Marketing Management, Risk and Compliance Management, Sentiment Analysis
5) By Vertical: Banking Finance Services and Insurance (BFSI), IT and Telecom, Media and Entertainment, Retail and eCommerce, Travel and Hospitality, Government and Defence, Healthcare and Life Sciences, Others
Read further on the Speech Analytics market here:
https://www.thebusinessresearchcompany.com/report/speech-analytics-global-market-report
The Table of Contents includes:
1. Executive Summary
2. Speech Analytics Market Characteristics
3. Speech Analytics Market Trends And Strategies
4. Impact Of COVID-19 On Speech Analytics Market
5. Speech Analytics Market Size And Growth
.....
27. Speech Analytics Market Competitive Landscape And Company Profiles
28. Key Mergers And Acquisitions In The Speech Analytics Market
29. Speech Analytics Market Future Outlook And Potential Analysis
30. Appendix
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