Krish Partners with Haptik to Help Brands Deliver Next-Gen Digital Commerce Experiences using Conversational AI

24th January 2022, Ahmedabad

The partnership between Krish and Haptik aims at amplifying superior customer experience, enhancing customer engagement, and increasing AI-powered conversions by leveraging Haptik’s Enterprise CX platform.

In this hyper-digitized age, where customers are digitally engaged with brands more than ever across various touchpoints, it can be tedious for businesses to meet the customers where they are. Customers are seeking instant resolutions and relevant and personalized recommendations. Hence, to stay ahead of the curve, the industry players are evolving rapidly and gradually incorporating AI to unleash the true potential of digital commerce by enhancing customer support, empowering digital customer engagements, and increasing overall conversions.

The global AI market is forecasted to rise at an annual growth rate of 33.2% between 2020 and 2027 and reach a $190.61B market value by 2025. Truth be told, more than 51% of eCommerce brands have already implemented AI-powered tech across various touchpoints, including customer service and marketing, to ensure a seamless CX.

The numbers show a promising stance of AI-driven digital commerce in the future. Hence, Krish TechnoLabs, the leading digital commerce enabler worldwide, announced a technological alliance with Haptik, one of the world’s leading conversational AI companies. The companies held hands in a conscious effort to help brands drive consistent and personalized conversions across channels while reaping the benefits of the CX-driven conversational AI for brands.

Cherishing this alliance, Bharat Maheriya, Director - Delivery, Krish TechnoLabs said, “This partnership has come at a time when both these leading companies are looking towards a massive market with exponential growth potential at a global level, leveraging conversational AI, omnichannel intelligent virtual assistants, and more. We strive to help eCommerce brands innovate, evolve, and thrive. And the main motive of this partnership is not only to enable enterprises to adopt conversational AI now but also to prepare for an AI-driven digital commerce future. As brands race to embrace AI-powered technologies, we would like to be by their side every step of the journey.”

“We’re excited to be partnering with Krish Technolabs as it opens up an interesting opportunity for us to work with some of the world’s fastest-growing brands, advising and influencing their commerce strategies and supporting their digital flagships. Through deeper integration of our technologies, our strategic partnership aims to recode the infrastructure of eCommerce and build a better version where brands can leverage Conversational AI to build winning customer relationships and drive massive business value and growth.” Pratyush Kukreja - VP and GM, India and MEA - Haptik


About Haptik:

Haptik is one of the world’s leading conversational AI companies and part of the $65B conglomerate, Reliance Jio platforms. The platform has enabled large enterprises to transform the customer experience and is trusted by top Fortune 500 brands. Its leading clients include StarHub, MyRepublic, Zurich Insurance, Disney+ Hotstar, JioMart, Whirlpool, and KFC among others.

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About Krish:

Krish Technolabs is a leading digital commerce agency established in 2003. It expertises in working with leading brands worldwide to create successful and profitable B2C and B2B digital commerce solutions. It is committed to delivering sustainable solutions and helping clients achieve growth while creating value for their customers while bringing to the table an antidote to boring commerce. With a decade-old rich experience in curating digital commerce solutions panning across various industries, Krish empowers brands to enhance their online brand visibility and be heard above the noise.

This release was published on openPR.