Global Contact Center Outsourcing Market: Emerging Trends, Major Key Players Atento and Bertelsmann SE and Co

According to the report, The global Contact Center Outsourcing market size is expected to grow from $ in 2020 to $ Million by 2028 growing at the CAGR of 3% from 2021 to 2028. Contact Center Outsourcing is a growing market with a major factor impacting the growth being the adoption of outsourcing by small and medium-sized enterprises. Another factor has been the introduction of specialized software and services for Contact Center Operations Outsourcing. Furthermore, huge growth in Call Center Operations Outsourcing is expected due to the greater use of software and technologies to optimize contact center operations.

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The latest research report published by Evolve Business Intelligence examines the impacts of numerous market aspects on the global CONTACT CENTER OUTSOURCING industry including a look at the current market size and forecasts for key segments and regions, the driving forces behind the market, the probable effects from key trends, how all these will affect the business plan, SWOT analysis of critical sectors for each of the key competitors, customers and more! Providing valuable data about conglomerations that are most likely going to have an impact on this industry is essential to any company who plans to properly invest for next 5 years. These findings supplement our initial quantitative study in order to facilitate any new investments or planning traits against threats in existing sectors through a strategic business plan.

Impact of COVID-19

The on-going COVID-19 pandemic has had a significant impact on the industry. Several financial impacts and disruptions have been felt over a long period of time. Our research has interviewed numerous delegates from this industry, across geographical markets to collect information that is helpful for addressing potential challenges the COVID-19 pandemic may cause going forward.
In terms of COVID 19 impact, the Contact Center Outsourcing market report also includes the following data points:
• Impact of COVID-19
• Government Aids and Policies for Industry Revival
• Companies Recent Developments to Tackle Negative Impact
• Opportunity Window & Post COVID Trend

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Key Players
Some of the major Contact Center Outsourcing players holding highest market share include Atento, Bertelsmann SE and Co, Hinduja Global Solutions Ltd and Sitel Group. These players use new product development as a key strategy to gain significant market share to compete with market leaders.

The key players profiled in the report are:
• Atento
• Bertelsmann SE and Co
• Hinduja Global Solutions Ltd
• Sitel Group
• StarTek Inc
• Sykes Enterprises Inc
• SYNNEX Corp
• Tata Consultancy Services Ltd
• Teleperformance
• Transcom Holding

Segmental Analysis

Market Segment By Service Type with focus on market share, consumption trend, and growth rate of CONTACT CENTER OUTSOURCING Market:
o Chat Support
o Email Support
o Voice Support
o Others

Market Segment By End-User with focus on market share, consumption trend, and growth rate of CONTACT CENTER OUTSOURCING Market:
o IT and telecom
o BFSI
o Healthcare
o Retail
o Others

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Global Contact Center Outsourcing Geographic Coverage:
• North America
o US
o Canada

• Europe
o UK
o Germany
o France
o Italy
o Spain
o Rest of Europe

• Asia Pacific
o China
o Japan
o India
o South Korea
o Indonesia
o Malaysia
o Rest of Asia Pacific

• Latin America
o Mexico
o Brazil
o Argentina
o Rest of Latin America

• Middle East & Africa
o Saudi Arabia
o UAE
o Egypt
o South Africa
o Rest of MEA

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