Cloud-based Contact Center Market 2022 Advancement Outlook –Avaya Contact Center (Ayaya Group), RingCentral Inc., Genesys Telecommunications Laboratories Inc

Cloud-based Contact Center Market Report 2022: New Business Ideas and Perceptions

The Global Cloud-based Contact Center Market Report 2022-2026 provides a holistic evaluation of the market. The report offers a comprehensive analysis of key segments, trends, restraints, and competitive landscape that are playing a substantial role in the Cloud-based Contact Center market. The increasing consumer demand & spending on Cloud-based Contact Center market is expected to drive the enormous growth over the forecast years. The comprehensive Cloud-based Contact Center market Report will help clients to comprehend the market ups-downs and numerous different angles.

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Key Market Trend: Cloud-based Contact Center-

The cloud-based contact center market was valued at USD 16106.5 million in 2020, and it is expected to reach USD 51830.73 million by 2026, at a CAGR of 21.8% over the forecast period (2021 - 2026).

BFSI to Witness the Highest Growth Rate over the Forecast Period

- The BFSI sector is expected to witness significant growth for cloud-based contact centers. Many financial institutions are adopting cloud-based solutions in order to make the facilities convenient. The banking industry is becoming digital, with the increased adoption of cloud platforms.

- For instance, Ameyo, a computer software enterprise, offers cloud-based contact center software for the banking sector. According to Ameyo, the customer base for BFSI companies is becoming huge, thus creating the need for high levels of customer service. The customer interactions in the Banks and other Financial Institutions are very sensitive. It requires a sophisticated customer interaction software that helps to store, process, and analyze the data in an efficient and cost-effective manner.

Key Players In Cloud-based Contact Center Market-

Avaya Contact Center (Ayaya Group), RingCentral Inc., Genesys Telecommunications Laboratories Inc., 3CLogic Inc., Connect First Inc., Five9 Inc., Mitel Networks Corporation, Aspect Software Parent Inc., 8X8 Inc., Avaya Holdings Corp., NICE inContact, Teleforge Corporation, 1Stream Inc., AVOXI Inc., Odigo SAS

The study accurately predicts the size and volume of the Cloud-based Contact Center market in the present and the future. The report offers a comprehensive study of the Cloud-based Contact Center and information about the expected future trends that will have a significant impact on the growth of the market.

Competitive Landscape- Cloud-based Contact Center

April 2019 - ZephyrTel announced that it signed a telecom-focused strategic collaboration agreement with Amazon Web Services (AWS) to migrate ZephyrTel solutions to AWS, including OASIS Cloud Contact Center.

- September 2019 - Avaya rolled out new features to its Cloud-based Contact Center offerings. These include (a) Avaya IX Teamspace provides media chat and messaging capabilities among customers, agents and back-office staff, (b) Avaya IX Dashboard, an open, modular dashboard that delivers a snapshot of the performance of the customer journey and associated customer experience with improved analytics, (c) Agent Scripting - a browser-based call-flow scripting platform that provides the ability to define inbound and outbound call flows.

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Cloud-based Contact Center Market, By Geography-

Europe is Expected to be the Fastest Growing Market

- Europe acts as the headquarter of some of the most important tech hubs in the world and a significant driver and adopter of modern technology. Cost and compliance concerns in the region have driven many organizations to migrate to the cloud and enable employee mobility.

- For instance, many European countries are investing heavily in its digital infrastructures, but private and public initiatives have been launched to fill the skills gap and also accelerate the rate of cloud adoption. For instance, the governments of Bulgaria, Poland, and Romania have committed to enhancing their digital infrastructures, while the government of Ukraine is well ahead of its target to double the spending on ICT research and development by 2020.

Reasons to Purchase this Report-

Includes an in-depth analysis of the Cloud-based Contact Center market of various perspectives through Porter’s five forces analysis.
Provides insight into the Cloud-based Contact Center market through Value Chain Analysis.
Cloud-based Contact Center Market dynamics scenario, along with growth opportunities of the market in the years to come.
6-month post-sales analyst support.

Here’s how Market Insights Reports helps the stakeholders and CXOs through the reports:

Inculcation and Evaluation of Strategic Collaborations: The researchers analyse recent strategic activities like mergers, acquisitions, partnerships, collaborations, and joint ventures.

Perfect Market Size Estimations: The report analyses the demographics, growth potential, and capability of the Cloud-based Contact Center market through the forecast period.

This factor leads to the estimation of the Cloud-based Contact Center market size and also provides an outline about how the market will retrieve growth during the assessment period.

Investment Research: The report focuses on the ongoing and upcoming investment opportunities across a particular Cloud-based Contact Center market that will help the stakeholders to be aware of the current investment scenario across the market.

"Final Report will add the analysis of the impact of COVID-19 on Cloud-based Contact Center industry."

Customization Scope-

Free report customization (equivalent up to 4 analysts working days) with Cloud-based Contact Center Report purchase. Addition or alteration to country, regional & segment scope.

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About Us-
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