Cloud-Based Contact Centers Market New events in technology and market size forecast by 2027 | Five9, Cisco Systems

Jan 11, 2022 (Market Intelligence Data): This report provides an in-depth look at the “Cloud-Based Contact Centers Market” including supporting technologies, key trends, market drivers, challenges, standardization, regulatory environment, deployment models, operator case studies, opportunities, future Give an evaluation. Roadmaps, value chains, ecosystem player profiles. and strategy. The report also provides SWOT analysis and forecast for Cloud-Based Contact Centers from 2022 to 2027.

The cloud-based contact center market was valued at USD 16106.5 million in 2020, and it is expected to reach USD 51830.73 million by 2027, at a CAGR of 25.9% over the forecast period (2022 - 2027).

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The leading Cloud-Based Contact Centers market players listed are:

8x8,, Five9, Cisco Systems, Genesys Telecommunications Laboratories, Oracle, Nice-Systems, Newvoicemedia, 3clogic, Connect First, Aspect Software, Incontact, Interactive Intelligence Group, Broadsoft, West, Liveops Cloud, Evolve IP, Mitel Networks, Ozonetel Systems

Recent Developments:

April 2019 - ZephyrTel announced that it signed a telecom-focused strategic collaboration agreement with Amazon Web Services (AWS) to migrate ZephyrTel solutions to AWS, including OASIS Cloud Contact Center.
September 2019 - Avaya rolled out new features to its Cloud-based Contact Center offerings. These include (a) Avaya IX Teamspace provides media chat and messaging capabilities among customers, agents and back-office staff, (b) Avaya IX Dashboard, an open, modular dashboard that delivers a snapshot of the performance of the customer journey and associated customer experience with improved analytics, (c) Agent Scripting - a browser-based call-flow scripting platform that provides the ability to define inbound and outbound call flows.

Types of Products:

Automatic Call Distribution (ACD)
Agent Performance Optimization (APO)
Dialers
Interactive Voice Response (IVR)
Computer Telephony Integration (CTI)
Others

Application spectrum:

BFSI
IT and Telecom
Retail
Government and Public Sector
Healthcare and Life Sciences
Manufacturing
Others

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Europe is Expected to be the Fastest Growing Market

Europe acts as the headquarter of some of the most important tech hubs in the world and a significant driver and adopter of modern technology. Cost and compliance concerns in the region have driven many organizations to migrate to the cloud and enable employee mobility.
For instance, many European countries are investing heavily in its digital infrastructures, but private and public initiatives have been launched to fill the skills gap and also accelerate the rate of cloud adoption. For instance, the governments of Bulgaria, Poland, and Romania have committed to enhancing their digital infrastructures, while the government of Ukraine is well ahead of its target to double the spending on ICT research and development by 2020.

Regions and Countries Level Analysis:

Geographical Breakdown: The regional and country breakdowns section gives an analysis of the market in each geography and the size of the Cloud-Based Contact Centers market by geography and compares their historic and forecast growth. It covers the impact and recovery path of Covid 19 for all regions, key developed countries and major emerging markets.

Countries: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, Czech Republic, Denmark, Egypt, Finland, France, Germany, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Norway, Peru, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, UAE, UK, USA, Venezuela, Vietnam

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Highlights of the report:

A complete backdrop analysis, which includes an assessment of the parent market
Important changes in Cloud-Based Contact Centers market dynamics
Market segmentation up to the second or third level
Historical, current, and projected size of the market from the standpoint of both value and volume
Reporting and evaluation of recent industry developments
Cloud-Based Contact Centers Market shares and strategies of key players
Emerging niche segments and regional Cloud-Based Contact Centers market
An objective assessment of the trajectory of the Cloud-Based Contact Centers market
Recommendations to companies for strengthening their foothold in the market

Strategic Points Covered in Table of Content of Global Cloud-Based Contact Centers Market:

Chapter 1: Introduction, market driving force product Objective of Study and Research Scope the Cloud-Based Contact Centers market

Chapter 2: Exclusive Summary – the basic information of the Cloud-Based Contact Centers Market.

Chapter 3: Displaying the Market Dynamics- Drivers, Trends and Challenges & Opportunities of the Cloud-Based Contact Centers market.

Chapter 4: Presenting the Cloud-Based Contact Centers Market Factor Analysis, Porters Five Forces, Supply/Value Chain, PESTEL analysis, Market Entropy, Patent/Trademark Analysis.

Chapter 5: Displaying the by Type, End User and Region/Country 2016-2021

Chapter 6: Evaluating the leading manufacturers of the Cloud-Based Contact Centers market which consists of its Competitive Landscape, Peer Group Analysis, BCG Matrix & Company Profile

Chapter 7: To evaluate the Cloud-Based Contact Centers market by segments, by countries and by Manufacturers/Company with revenue share and sales by key countries in these various regions (2022-2027)

Chapter 8 & 9: Displaying the Appendix, Methodology and Data Source

To be Continued…

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