openPR Logo
Press release

Global Cloud-Based Contact Center Market Size, Industry Trends, Share and Forecast 2021-2027

12-16-2021 02:28 PM CET | Business, Economy, Finances, Banking & Insurance

Press release from: Orion Market Research

The global cloud-based contact center market is expected to grow at a significant CAGR during the forecast period (2021-2027). Legacy contact centers use outdated technology that can't handle newer channels such as social media, mobile app conversations, or video. Companies can meet these needs with the help of cloud-based contact centers. Communication application programming interfaces can be used to integrate modern channels (APIs). The insights gained from analytics can then be used to provide context-rich and tailored consumer experiences. Furthermore, as there is no centralized office, employees can work remotely to provide 24-hour customer assistance. On-premise call centers are gradually being replaced with cloud-based call centers. According to the State of Customer Experience 2018, 39% of contact centers in the UK have moved to the cloud, with 57% planning to transition to cloud-based call centers within the next three years, indicating the market's potential. Cloud contact centers have become a critical step for businesses to take to adopt a systematic strategy that improves performance, channel support and engagement, reporting, and analytics to successfully service a client base with constantly changing preferences. Enterprises face a problem in selecting the correct cloud contact center solution and strategic partner to fulfill these objectives.

To Request a Sample of our Report on Global Cloud-Based Contact Center Market: https://www.omrglobal.com/request-sample/cloud-based-contact-center-market

Additionally, during the forecast period, BFSI is expected to grow at the fastest rate. Cloud-based contact centers are predicted to grow rapidly in the BFSI industry. To make their facilities more handy, several financial institutions are turning to cloud-based alternatives. With the rising adoption of cloud technologies, the banking industry is becoming more digital. Ameyo, a computer software company, for instance, provides cloud-based contact center software for the banking industry. According to Ameyo, BFSI firms' customer bases are growing rapidly, necessitating high levels of customer care. In Banks and other Financial Institutions, consumer interactions are extremely sensitive. It necessitates sophisticated customer contact software that aids in the efficient and cost-effective storage, processing, and analysis of data. This, in turn, is accelerating the demand for cloud-based call centers in the BFSI sector.

Market Coverage

· The market number available for – 2020-2027

· Base year- 2020

· Forecast period- 2021-2027

· Segment Covered-

· By Type

· By End-User Industry

· Competitive Landscape: Genesys Telecommunications Laboratories Inc., 3CLogic, Inc., and Avaya Group, among others.

(Get 15% Discount on Buying this Report)

A full Report of Global Cloud-Based Contact Center Market is Available at: https://www.omrglobal.com/industry-reports/cloud-based-contact-center-market

Global Cloud-Based Contact Center Market Report Segmentation

By Type

• Automatic Call Distribution

• Agent Performance Optimization

• Dialers

By End-User

• BFSI

• IT and Telecom

• Energy and Utilities

• Transportation and Tourism

• Others

Global Cloud-Based Contact Center Market by Region

North America

· United States

· Canada

Europe

· UK

· Germany

· Spain

· France

· Italy

· Rest of Europe

Asia-Pacific

· India

· China

· Japan

· South Korea

· Rest of APAC

Rest of the World

Reasons to buy from us –

1. We cover more than 15 major industries, further segmented into more than 90 sectors.

2. More than 120 countries are for analysis.

3. Over 100+ paid data sources mined for investigation.

4. Our expert research analysts answer all your questions before and after purchasing your report.

For More Customized Data, Request for Report Customization @ https://www.omrglobal.com/report-customization/cloud-based-contact-center-market

Media Contact:
Company Name: Orion Market Research
Contact Person: Mr. Anurag Tiwari
Email: info@omrglobal.com
Contact no: +91 7803040404

About Orion Market Research
Orion Market Research (OMR) is a market research and consulting company known for its crisp and concise reports. The company is equipped with an experienced team of analysts and consultants. OMR offers quality syndicated research reports, customized research reports, consulting and other research-based services.

This release was published on openPR.

Permanent link to this press release:

Copy
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.

You can edit or delete your press release Global Cloud-Based Contact Center Market Size, Industry Trends, Share and Forecast 2021-2027 here

News-ID: 2501968 • Views:

More Releases from Orion Market Research

AI-Enabled Imaging Modalities Market Rising Demand and Growth Forecast Through 2033
AI-Enabled Imaging Modalities Market Rising Demand and Growth Forecast Through 2 …
AI-enabled imaging modalities market was valued at approximately USD 1.36 billion, and it is projected to reach around USD 19.78 billion by 2033, reflecting a compound annual growth rate (CAGR) of about 34.67% from 2024 to 2033. AI-Enabled Imaging Modalities Market Overview The AI-enabled imaging modalities market is experiencing rapid growth, driven by advancements in artificial intelligence and machine learning technologies. These innovations are enhancing the capabilities of various imaging modalities, including
Tumor Tracking Systems Market Size Analysis, Competitive Insights, Leading Players and Growth Opportunities by 2033
Tumor Tracking Systems Market Size Analysis, Competitive Insights, Leading Playe …
Global tumor tracking systems market was valued at approximately USD 3.5 billion, and it is projected to reach around USD 6.6 billion by 2033, reflecting a compound annual growth rate (CAGR) of about 5% from 2024 to 2033. Tumor Tracking Systems Market Overview The tumor tracking systems market is experiencing steady growth, driven by the increasing incidence of cancer and advancements in imaging and tracking technologies. These systems improve the precision of
Tumor Tracking Systems Market Size Future Scope, Demands and Projected Industry Growths to 2033
Tumor Tracking Systems Market Size Future Scope, Demands and Projected Industry …
Tumor tracking systems market was valued at approximately USD 3.5 billion, and it is projected to reach around USD 6.6 billion by 2033, reflecting a compound annual growth rate (CAGR) of about 5% from 2024 to 2033. Tumor Tracking Systems Market Overview The tumor tracking systems market is experiencing steady growth, driven by the increasing prevalence of cancer and advancements in imaging technologies. These systems play a crucial role in enhancing the
SNP genotyping Market Size Analysis, Competitive Insights, Leading Players and Growth Opportunities by 2033
SNP genotyping Market Size Analysis, Competitive Insights, Leading Players and G …
SNP genotyping market was valued at approximately USD 31.66 billion, and it is projected to reach around USD 238.25 billion by 2034, reflecting a compound annual growth rate (CAGR) of about 20.1% from 2024 to 2034. SNP genotyping Market Overview The SNP genotyping market is experiencing significant growth, driven by advancements in genotyping technologies, an increase in the prevalence of genetic disorders, and the expansion of pharmacogenomics and precision medicine initiatives. This

All 5 Releases


More Releases for Contact

Surging Demand For Cloud-Based Contact Centers Fuels Contact Center Software Mar …
Stay ahead with our updated market reports featuring the latest on tariffs, trade flows, and supply chain transformations. Contact Centre Software Market Size Growth Forecast: What to Expect by 2025? The market size of contact centre software has expanded swiftly in the past few years. It is projected to progress from $43.39 billion in 2024 to $51.19 billion in 2025, growing at a compound annual growth rate (CAGR) of 18.0%. The growth
Xinzhe Metal: Elevator contact acceleration switch metal contact piece
Short Description:Elevator contact sheets are suitable for control panels of elevators, machinery, automobiles, medical equipment, electronics and other equipment due to their elastic recovery, conductivity, durability and stability.Material: aluminum, copper, etc. Image: https://www.abnewswire.com/uploads/5241f0a41f3cb10df8022c5706ad2b4d.png Advantages 1. More than 10 years of overseas trade expertise. 2. Provide one-stop service from mold design to product delivery. 3. Fast delivery time, about 25-40 days. 4. Strict quality management and process control (ISO 9001 certified manufacturer and factory). 5. Factory direct supply,
Xinzhe Metal: Elevator leveling flat contact switch metal contact piece
The metal contact of the elevator switch is a vital part of the switch assembly. Through high-quality materials and precision processing technology, the contact piece can provide stable and reliable performance in various applications. Image: https://www.abnewswire.com/uploads/b24c88661311c93e15b6aa7f1a2bdc02.png Advantages 1. More than 10 years of overseas trade expertise. 2. Provide one-stop service from mold design to product delivery. 3. Fast delivery time, about 25-40 days. 4. Strict quality management and process control (ISO 9001 certified manufacturer and factory). 5.
Michigan Contact Lens Offers Extremely Affordable Contact Lenses To US Consumers
Michigan Contact Lens, a leading specialty contact lens practice, is pleased to announce the addition of all its contact lenses to its website, michigancontactlens.com. This move allows customers to take advantage of wholesale prices on a wide range of contact lenses, revolutionizing the contact lens market in Michigan. As a service-first practice, Michigan Contact Lens is committed to providing exceptional customer service and ensuring the best vision care for its patients.
Streamlining Contact Data: The Success of Bulk Merge for Duplicate Contact Manag …
• Overview: • An international nonprofit organization faced a challenge with a database containing 3,569,188 contacts, of which 33,742 were duplicates. • The Organization's Problem: • The nonprofit needed an efficient way to remove duplicate contacts to enhance data integrity. • Manual review of millions of contacts was impractical. • The Organization's Decision: • The nonprofit consulted Astreca's experts. • They implemented the Bulk Merge app, which used advanced algorithms to detect and flag duplicates for removal. • Data technicians reviewed flagged entries before deletion. To know more@https://astreca.com/case-studies/bulk-merge-contact-integrity/ • Business
Global Corrective Contact Lens Market Analysis Forecast 2022-2028 Global Industr …
The Corrective Contact Lens Market research report offers key values on the state of the industries. The study involved research on landscape-specific skill as well as detailed information on each section. The Corrective Contact Lens research report highlights inner and outer examination of the current worldwide Corrective Contact Lens market. This Corrective Contact Lens market report includes major competitors and players involved in the market. The classification also involves the