Cisco Live 2013: Customized IP communications /ANDTEK presents highly effective unified communications solutions
Munich/Hallbergmoos, 14 January 2012 – Munich-based unified communications specialist ANDTEK will be demonstrating its extensive IP communications solutions for large corporations and companies at Cisco Live 2013 (Stand E75). The highly scalable solutions are centrally administered and in numerous applications have been shown to be extremely failsafe and reliable. Cisco Live 2013 will take place 28 January–1 February in London's ExCeL international convention center.Customized call distribution systems for thousands of agents
At stand 75, ANDTEK will presenting Contact Center, its highly scalable call distribution software with direct, centralized management of company-wide customer service through a web interface . This unified communications application is currently used, for example, by insurance companies with more than 1,000 employees in many different locations. Contact Center's comprehensive statistical features such as calculating call load per agent or the number of dropped calls can be used to optimize call routing and customer service. The agent's IP telephone will display real-time status reports about other agents in the group, such as the number of logged-in users, the group's call-through rate, and the number of callers holding. This helps maximize customer satisfaction.
Cisco-based switchboard system for more than 100,000 work stations
AND Desktop AC is a switchboard solution for large customer databases and CRM systems, especially designed for large corporations such as insurance companies, financial services companies or car manufacturers which may sometimes have more than 100,000 employees on staff. The AND Desktop AC switchboard system can locate company staff by searching databases and directories with various formats, look at employees' public Outlook calendars and gain instant access to hundreds of thousands of entries - over IP phone, web browser or directly on one's computer. Employees can redirect outside calls to the right work station at any time, regardless of the employee's actual physical location at the time. Fast and competent customer service is guaranteed.
IP communications means slimmer processes for customers' benefit
At Cisco Live 2013, ANDTEK will be demonstrating how banks and insurance companies can use the latest unified communications solutions to make their business processes more efficient and increase productivity. These systems allow all employees, regardless of location, to have access to all relevant information about a customer, making it easier to satisfy their needs more efficiently. After all, better service will gain or keep customers' trust. ANDTEK (stand E75) will be demonstrating convergent and mobile multi-channel integration solutions for financial services (voice/data communication, video surveillance and building security, voice recording, etc.) via a common Cisco platform.
Quick access to MS-Exchange data on the IP network
Users of ANDTEK IP solutions can integrate their contact information from Exchange into the unified communications network. The switchboard will thus be able to access employee schedules in seconds via IP phone and/or PC and can provide the caller with detailed information without having to ask the staff directly.
For text copy and pictures please visit http://www.fuchs-pressedienst.de. fp0113e01
ANDTEK GmbH, founded in the year 2000, is specialized in intelligent and custom-made unified communications applications and additional benefit services. The solutions developed and implemented by ANDTEK support companies of all areas of business in improving communication processes and open up innovative possibilities to use the IP telephony like for example voice recording, presence services or security applications. Among other things ANDTEK's IP communications solutions are predestined for finance companies, public service, health care, trade, industry and judiciary.
Further Information:
ANDTEK GmbH
Roland Russwurm
Am Soeldnermoos 17
85399 Hallbergmoos
Phone: +49 811 95 94 960
Fax: +49 811 95 94 676
press@andtek.com
www.andtek.com
Press Relations:
Fuchs Pressedienst und Partner, Journalisten PartG
Franz Xaver Fuchs
Narzissenstr. 3 b
86343 Koenigsbrunn
Phone: +49 8231 609 35 36
Fax: +49 8231 609 35 37
info@fuchs-pressedienst.de
www.fuchs-pressedienst.de
This release was published on openPR.
Permanent link to this press release:
Copy
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.
You can edit or delete your press release Cisco Live 2013: Customized IP communications /ANDTEK presents highly effective unified communications solutions here
News-ID: 248926 • Views: …
More Releases from ANDTEK
IP Communication: Software Made in Germany/Unified Communications Specialist AND …
Munich/Hallbergmoos, September 5, 2013 – Many corporations and medium-sized companies swear by ANDTEK GmbH’s Software Made in Germany. The mature and stable communications solutions of the Unified Communications specialists are not only perfectly optimized to fulfill customer needs, but they are also considered extremely reliable. ANDTEK’s software solutions are tested in accordance with the strictest quality standards; users benefit from a top-notch all-round service provided by the software experts.
“As…
ANDTEK with a strong presence in the Middle East/Munich UC specialist signs part …
Munich/Hallbergmoos, 04 March 2013 – ANDTEK GmbH has signed an agreement with value added distributor "CCMENA", Dubai. The Munich unified communications specialist thus significantly strengthens its presence in the Middle East, considered among experts as one of the world's fastest growing regions for unified communications/IP communication. The partner agreement comprises the entire product range of ANDTEK.
According to findings from representative studies, over every second company in the Middle East plans…
More Releases for Cisco
IoT Connectivity Market May See a Big Move | Major Giants Verizon, Cisco, Cisco
Latest released the research study on Global IoT Connectivity Market, offers a detailed overview of the factors influencing the global business scope. IoT Connectivity Market research report shows the latest market insights, current situation analysis with upcoming trends and breakdown of the products and services. The report provides key statistics on the market status, size, share, growth factors of the IoT Connectivity. The study covers emerging player’s data, including: competitive…
Smart Classroom Market Next Big Thing | Major Giants: Cisco, Microsoft, Cisco, I …
Latest Study on Industrial Growth of COVID-19 Outbreak-Global Smart Classroom Market 2019-2025. A detailed study accumulated to offer Latest insights about acute features of the COVID-19 Outbreak- Smart Classroom market. The report contains different market predictions related to market size, revenue, production, CAGR, Consumption, gross margin, price, and other substantial factors. While emphasizing the key driving and restraining forces for this market, the report also offers a complete study of…
Unified Communications (UC) Market 2023: Avaya, Cisco Systems, Alcatel-Lucent an …
Industry Outlook and Trend Analysis
The Unified Communications (UC) Market was worth USD 14.18 billion in the year of 2014 and is expected to reach approximately USD 34.06 billion by 2023, while registering itself at a compound annual growth rate (CAGR) of 10.23% during the forecast period. Extensive development over the BYOD market crosswise over endeavors attributable to the huge demand for portability is foreseen to drive unified communications market measure…
Consilium UniCloud™ Certified as Cisco Compatible Under the Cisco Solution Par …
Consilium Software, has announced that Consilium UniCloud™, a unified cloud fulfillment platform, has successfully achieved Cisco Compatible status with Cisco Unified Communication Manager and Cisco Unity Connection 11.5. The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connections. As a member of the Cisco® Solution Partner Program, Consilium Software is able to quickly create and deploy solutions…
En Pointe Achieves Cisco Cloud Provider Certification with Cisco Powered Cloud S …
Company Recognized for Expertise in Deploying and Managing Cisco Cloud Solutions
LOS ANGELES, CA – April 12, 2012 – To support the expanding role of the network in deploying cloud services, En Pointe Technologies announced today it has achieved the Cisco Cloud Provider Certification with a Cisco Powered Cloud Hosted Collaboration System (HCS) Service designation. The Cisco Cloud Provider Certification recognizes En Pointe’s investment in managing data centers to offer cloud…
Cisco 7200 Series Routers
Nov 30, 2011- Cisco 7200 Series Routers are modular routers that support a multitude of performance, service and density needs. The 7200 router is the hardware industry’s most widely deployed universal services aggregation router for enterprise and service provider edge applications.
History
7200 routers were first shipped several years ago, replacing the now defunct 7010, which had had its heyday in the 1990s. The first 7200 models were somewhat average in their…