Self Service Technologies Market Trends 2021 Industry Size, Segments, Share, Key Players and Growth Factor Analysis by 2027

Self-service technologies are gradually revolutionizing the process of customer interaction to create optimum service results. The global self-service market is technology driven and involves the use of automated teller machines (ATM), self-service vending machines and interactive kiosks.

Self-service technologies are technological interfaces that enable customers to purchase a product or avail a service independent of direct involvement of a sales or service executive. The prominent factors impacting the self-service technology market include, the rising adoption of self-service machines by consumer goods and service sector industries such as banking, healthcare, retail, and food & beverage.

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The demand from these industries is primarily driven by the need to provide more fulfilling and convenient services to the customers, at the same time optimizing the cost of such services. These automated machines provide a more cost effective solution by reducing the manual task, which eventually minimizes the human errors, and provide a faster and seamless performance. Additionally, the ongoing technological advancements such as wireless communication, remote management would also facilitate the market growth.

Vending machine segment accounted for around 58% of the global self-service technology market, generating the maximum revenue in 2014. ATM was the second highest revenue generating technology in 2014, anticipated to witness a decent growth of 8.29% during the forecast period. Kiosk machines, which presently account for the smallest share, is forecasted to be the fastest growing segment during the analysis period.

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North America is the biggest market for self-service technology, followed Europe and APAC, each of the regions, having comparable market shares. Stringent government regulations regarding health & safety, and tracking of users, are limiting the growth of the market in some regions. For instance, U.S. Department of Agriculture (USDA) released new Smart snacks in school nutrition standards, which are aimed to ensure that school vending machines offer only healthy choices. However, the rising adoption by the consumer goods and retail industry, particularly in the emerging economies such as India would fuel the market growth further.

Technological agreements and collaborations are the key strategies adopted by the market players to enhance their market share. The major key players in this market are Azkoyen S.A, Crane Merchandising Systems, Fuji Electric Retail Systems Co. Ltd, Glory Ltd., NCR Corporation, and Kiosk Information Systems, Inc.

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The self-service technology market is segmented into three product segments i.e. vending machines, ATM machines and self-service kiosks. Vending machines are further segmented into beverage vending machines, candy vending machines, snacks vending machines, gumball vending machines, cigarette vending machines and specialized vending machines. ATMs are subdivided into conventional, white label, brown label, smart and cash dispenser type. The different types of kiosks are photo, DVD, ticketing, HR & employment kiosk, patient self-service kiosk, information providing kiosk, banking & financial kiosks and other kiosk like restaurant kiosk, tele kiosk and building directory kiosks.
The market is further segmented on the basis of geographic regions across, North America, Europe, APAC and LAMEA.

KEY BENEFITS

Current and future trends adopted by the key market players are highlighted to determine the overall competitiveness of the market

Porters Five Forces analysis and a SWOT analysis of the key market players are provided to illustrate the business strategies adopted by buyers and suppliers

The technology-effective drivers and opportunities are highlighted to describe the top factors responsible for market growth

Various operating segments of the self-service technologies market are prudently analyzed to measure the potential of emerging markets

A quantitative analysis of the market through 2014-2020 is provided to highlight the market potential

According to Statista, as of 2021 data, the United States held over ~36% of the global market share for information and communication technology (ICT). With a market share of 16%, the EU ranked second, followed by 12%, China ranked third. In addition, according to forecasts, the ICT market will reach more than US$ 6 trillion in 2021 and almost US$ 7 trillion by 2023. In today’s society, continuous growth is another reminder of how ubiquitous and crucial technology has become. Over the next few years, traditional tech spending will be driven mainly by big data and analytics, mobile, social, and cloud computing.

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This report analyzes the global primary production, consumption, and fastest-growing countries in the Information and Communications Technology(ICT) market. Also included in the report are prominent and prominent players in the global Information and Communications Technology Market (ICT).

KEY MARKET SEGMENTS:

The market is segmented on the basis of type and geography.

Global Self-Service Technology Market – By Type of Machines
ATM
Conventional ATM
White Label ATM
Brown Label ATM
Smart ATM
Cash Dispenser
Kiosks
Photo Kiosk
DVD Kiosk
Ticketing Kiosk
HR and Employment Kiosk
Patient self-service Kiosk
Information providing Kiosk
Banking and Financial Kiosk
Others (Restaurants, Tele kiosk and Building Directory)
Vending Machines
Beverage Vending Machine
Candy Vending Machine
Snack Vending Machine
Gumball Vending Machine
Cigarette Vending Machine
Specialized Vending Machine

Global Self-Service Technology Market – By Geography
North America
Europe
APAC
LAMEA

What is the goal of the report?

The market report presents the estimated size of the ICT market at the end of the forecast period. The report also examines historical and current market sizes.

During the forecast period, the report analyzes the growth rate, market size, and market valuation.

The report presents current trends in the industry and the future potential of the North America, Asia Pacific, Europe, Latin America, and the Middle East and Africa markets.

The report offers a comprehensive view of the market based on geographic scope, market segmentation, and key player financial performance.

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Following are the questions answered by the Market report:

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This market report shows the projected market size for the Multi-Cloud Management Market at the end of the forecast period. The report also examines the historical and current market sizes.

On the basis of various indicators, the charts present the year-over-year growth (%) and compound annual growth rate (CAGR) for the given forecast period.

The report includes an overview of the market, its geographical scope, its segmentation, and the financial performance of key players.

The report examines the current state of the industry and the potential growth opportunities in North America, Asia Pacific, Europe, Latin America, and the Middle East, and Africa.

The research report includes various factors contributing to the market's growth.

The report analyzes the growth rate, market size, and market valuation for the forecast period.

This report covers aspects of the regional analysis market.

The report includes data about North America, Europe, Asia Pacific, Latin America, the Middle East, and Africa.

This report analyzes current and future market trends by region, providing information on product usage and consumption.

Reports on the market include the growth rate of every region, based on their countries over the forecast period.

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This report provides comprehensive information on factors expected to influence the market growth and market share in the future.

The report offers the current state of the market and future prospects for various geographical regions.

This report provides both qualitative and quantitative information about the competitive landscape of the market.

Combined with Porter's Five Forces analysis, it serves as SWOT analysis and competitive landscape analysis.

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