Krish Technolabs Partners with Gorgias for Creating Experience-driven eCommerce Solutions

29 November, 2021 Ahmedabad, India

Krish - one of the leading digital commerce agencies, has partnered with Gorgias - a customer service helpdesk, to provide their eCommerce clientele with a 24x7 rapid-response, digital customer engagement solution and drive customer loyalty.

The paradigm shift in the eCommerce world has changed the customer's perspective and expectations. In fact, 86% of the total customers are willing to pay extra for a great customer experience (CX). As a result, eCommerce brands are readily investing in CX more than ever to stay competitive. Part of this equation is to render exceptional customer service.

The partnership will mutually benefit Gorgias and Krish to curate exceptional digital commerce solutions while focussing on the online eCommerce industry. This association, with unhindered teamwork, will facilitate the eCommerce merchants and retailers to enhance customer support and work towards peaking their revenue growth. The plan is to attain this by centralizing customer interactions, swift request addresses, quick and effective resolutions, and a consistent and personalized shopping experience to amplify brand loyalty.

While addressing the recent association of both the agencies, Mr. Zenul Jinwala, Digital Marketing Head, Krish Technolabs Pvt. Ltd., said, “We are honored to have partnered with Gorgias. Being the pioneers in eCommerce support services, Gorgias is the right partner to work within today's experience-driven industry. While shopping online, customers expect support for their queries in real-time, not later. And we strive to do precisely that, helping eCommerce brands establish long-lasting customer-business relationships with profitable outcomes. We hope to create cutting-edge digital commerce solutions with Gorgias on our side."

As a part of cherishing this partnership, Ms. Rachel Fefer - Director of Enterprise Partnerships, Gorgias added, “We are delighted to partner with Krish and looking forward to helping their global eCommerce clientele with exceptional support and unhindered services. We are glad to work hand in hand with Krish in forging impeccable digital commerce solutions for ambitious brands worldwide. We feel excited to assist them in their next stage of business expansion. With this collaboration, Gorgias and Krish envision working towards a common goal of turning the customer experience into a focal revenue driver of the eCommerce businesses.”

With this association, Krish and Gorgias can be the following success enablers to empower global retailers in a time when best-in-class customer service across every touchpoint has become the new norm.

Krish Technolabs Pvt Ltd,
Opp. Passport Seva Kendra, Near Mithakhali Six Road, Navrangpura, Ahmedabad – 380009
darshan.v@krishtechnolabs.com

About Krish:

Krish Technolabs is a leading digital commerce agency established in 2003. They excel in working with brands worldwide to create successful and profitable B2C and B2B eCommerce solutions. Committed to delivering sustainable solutions, they help clients achieve growth while creating value for their customers. With rich expertise and experience in curating digital commerce solutions panning across various industries, they empower brands to enhance their online visibility and be heard above the noise.

About Gorgias:

Gorgias is a pioneering eCommerce-centric customer service helpdesk for eCommerce brands on Magento, Shopify, and BigCommerce. They centralize customer support while integrating phone, SMS, chat, email, Facebook, Instagram, over thirty integrations in one place. This allows the customer support team a holistic view of the customer experience with the benefit of automation and machine learning to address customer queries with a tint of personalization.

This release was published on openPR.