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Customer Relationship Management (CRM) Market 2021 Net Worth is US$ 128.97 billion and Forecasts by 2028 | With Top Key Players: Copper CRM, Inc., Infor, Inc., Infusion Software, Inc., Netsuite Inc. , Pipedrive...
Customer Relationship Management (CRM) Market 2021-2028
New study report " Customer Relationship Management (CRM) Market 2021 Global Market Opportunities, Challenges, Strategies, and Forecasts 2028" has been added to Fortune Business Insights.
Market Overview:
The global customer relationship management (CRM) market size was USD 52.64 billion in 2020. The market is projected to grow from USD 58.04 billion in 2021 to USD 128.97 billion in 2028 at a CAGR of 12.1% during the 2021-2028 period.
This information is provided by Fortune Business Insights, in its report, titled, “Customer Relationship Management (CRM) Market 2021-2028.”
According to our researchers, the presentation of cloud-based software is probable to gather momentum owing to its effortlessness of availability and incorporation. For example, in March 2021, Rotary Corporation, which is an outdoor power equipment dealer, declared the collaboration with the cloud-based CRM provider Workbooks to refine operations and decline cost.
List of Key Players Profiled in the Report:
Copper CRM, Inc. (California, U.S.)
Infor, Inc. (New York, U.S.)
Infusion Software, Inc. (Keap) (Arizona, U.S.)
Netsuite Inc. (California, U.S.)
Pipedrive (New York, U.S.)
com, Inc. (California, U.S.)
Adobe Systems Inc. (California, U.S.)
Zendesk, Inc. (California, U.S.)
SugarCRM (California, U.S.)
Zoho Corporation Pvt. Ltd. (Tamil Nadu, India)
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COVID-19 Impact:
Surging Distant Location-based Workforces and Clienteles to Fuel Growth
The COVID-19 crisis has enormously influenced occupations across the world owing to the commotion in production units, supply chain, labor and employee accessibility, brief shutdown of cross-country boundaries, among others. This resulted in businesses to embrace work-from-home method of working.
Therefore, in spite of the lockdown, several companies initiated their functions from remote working. Nevertheless, to offer unified partnership between personnel and consumers, businesses confronted huge demand for customer support solutions.
Competitive Landscape:
Crucial Players Plan Strategic Partnerships to Extend Their Global Businesses
The vendors of the market, such as NetSuite, Inc., SAP SE, Inc., Oracle Corporation, Salesforce.com, IBM Corporation, Infusion Software, Inc., and Copper CRM, Inc., are offering inventive offerings owing to significant progressions in developing technology. These companies are profound on offering customer experience augmentation solutions for small as well as large enterprises.
Segmentation:
On the basis of component, the global CRM market has been segmented into software and service.
Based on the deployment criterion, the market has been further branched into cloud and on-premises.
In terms of enterprise size, the market is classified into large enterprises and small and medium enterprises.
Based on the application, the market is segregated into marketing and sales automation, customer management, lead generation and customer retention, customer support and contact center, and others. The lead generation and customer retention is estimated to account for maximum market share during the forecast period.
Regional Insights:
North America held the maximum CRM market share. The promptly growing businesses and competition amongst the service suppliers are estimated to drive the demand for the software.
Europe is projected to hold the second position in the market during the forecast period. The briskly growing small and medium businesses across the European countries are predicted to rise the demand for this market to attain customer inclinations and insights.
The market in Latin America is probable to display stable growth during the forecast period. The increasing industry sectors such as healthcare, BFSI, and retail in the region are aspects responsible for the market growth.
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Table Of Content:
Introduction
Definition, By Segment
Research Methodology/Approach
Data Sources
Key Takeaways
Market Dynamics
Macro and Micro Economic Indicators
Drivers, Restraints, Opportunities and Trends
Impact of COVID-19
Short-term Impact
Long-term Impact
Competition Landscape
Business Strategies Adopted by Key Players
Consolidated SWOT Analysis of Key Players
Global Market Share Analysis and Matrix, 2020
Key Market Insights and Analysis, By Segments
Continue….
Also Read: https://marketresearchreportsfbi.wordpress.com/2021/11/17/customer-relationship-management-crm-market-industry-analysis-opportunities-segmentation-forecast-2021-to-2028/
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