Social Customer Relationship Management (CRM) Software Market 2021 -2027 Latest Insights, Growth Rate, Future Trends and Forecast |Salesforce.com, SAP AG, Oracle, Microsoft Dynamics CRM

The report provides a strategic analysis of the Social Customer Relationship Management (CRM) Software Market and growth estimates for the forecast period 2021-2027. The report provides qualitative and quantitative insights and detailed analysis of the market size and growth rate for all possible segments of the market. provide. This report focuses on the key drivers, restraints, opportunities and threats of key players. The report also focuses on Social Customer Relationship Management (CRM) Software market trends, volume and value at global level, regional level and company level.

The analysts forecast the global Social Customer Relationship Management (CRM) Software market to grow at a CAGR of 52.43 % during the period 2021- 2027.

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Top Companies Operating in the Global Social Customer Relationship Management (CRM) Software Market profiled in the report   are Salesforce.com, SAP AG, Oracle, Microsoft Dynamics CRM, Jive Software, Lithium Technologies, Visible Technologies, Artesian Solutions, Bazaarvoice, QuestBack, Attensity Group, Leaf Group, Kana Software

INDUSTRY NEWS

SAP has acquired 58 companies, including 17 in the last 5 years. A total of 10 acquisitions came from private equity firms. It has also divested 4 assets.

SAP’s largest acquisition to date was in 2014, when it acquired Concur Technologies for $8.3B. It’s largest disclosed sale occurred in 2020, when it sold SAP Digital Interconnect to Sinch AB for $254M. SAP has acquired in 11 different US states, and 10 countries. The Company’s most targeted sectors include software (65%) and information technology (20%).

MARKET OVERVIEW

 Customer Relationship Management (CRM) suites and solutions via the Software as a Service (SaaS) model. Rising demand for automated engagement with customers, improving the scope of digital operations, and improving customer experience and services are the factors driving the demand for CRM solutions across various industries globally. Moreover, developments in cloud computing technology, the emergence of serverless computing and hybrid cloud computing, and the availability of various service models such as SaaS, Infrastructure as a Service (IaaS), and Platform as a Service (PaaS) are projected to drive the CRM market growth over the forecast period.

By Product Type and Application Global Social Customer Relationship Management (CRM) Software market segmentation:

 Market segment by type includes:

Cloud-based
On-premises

 Market Segment by Application includes:

SMEs
Large Enterprises
Others

Regional Outlook For Social Customer Relationship Management (CRM) Software Market:

North America, South America, Asia Pacific, Africa and Europe etc. have been studied at length based on different business parameters such as type, size, application and end users. The global Social Customer Relationship Management (CRM) Software Market is served for a niche market. This report presents a portfolio of different strategies and best practices for managing your business. This research report included some applicable sales methodologies that may affect business outcomes.

REGIONAL ANALYSIS

In North America, the U.S. exhibited the largest share of over 90% in 2020. The growth of the U.S. market can be attributed to the presence of several key CRM vendors in the country and numerous businesses and enterprises across the region that rely on the use of advanced technologies. While North America is anticipated to continue to dominate the market over the forecast period, Europe is expected to show a relatively sluggish growth. 

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Key points covered by the TOC:

Overview:   Along with an extensive overview of the global Social Customer Relationship Management (CRM) Software market, this section provides an overview of the report to give an idea of the nature and content of the research study.

Analysis of Strategies of Key Players:   Market players can use this analysis to gain a competitive edge in the Social Customer Relationship Management (CRM) Software Market.

Study on Key Market Trends:   This section of the report provides an in-depth analysis of the latest and future trends in the Social Customer Relationship Management (CRM) Software market.

Market Forecast:   Buyers of the report have access to accurate and verified estimates of the total market size in terms of value and size. The report also provides consumption, production, sales and other forecasts for the Social Customer Relationship Management (CRM) Software market.

Regional Growth Analysis:   All major regions and countries have been included in the report. Regional analysis helps market players utilize untapped regional markets, prepare specific strategies for target regions, and compare the growth of all regional markets.

Market Analysis:   The report provides accurate and reliable forecasts of the market share of vital segments of the Social Customer Relationship Management (CRM) Software market. Market participants can use this analysis to make strategic investments in key growth pockets of the Social Customer Relationship Management (CRM) Software market.

Purchase Report:

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Research Methodology:

Social Customer Relationship Management (CRM) Software Market report includes market size estimation for value (million USD) and volume (M Sqm). Both top-down and bottom-up approaches have been used to estimate and validate the market size of Social Customer Relationship Management (CRM) Software Market, to estimate the size of various other dependent submarkets in the overall market.

The major players in the market have been identified through secondary research and their market share has been determined through primary and secondary research. All percentage shares, splits, and classifications were determined using secondary and identified primary sources.

How the report considered the impact of Covid-19:

All the reports we have listed are tracking the impact of COVID-19 on the market. While doing this, both upstream and downstream of the entire supply chain were considered. We will also provide additional COVID-19 update supplements/reports in our Q3 report when available, so please check with our sales team.

We also provide customization of reports according to specific customer requirements.

1- Free country-level analysis of 5 selected countries.

Free Competitive Analysis of 2 - 5 Key Market Players.

3- 40 hours of free analysis time to process different data points

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