ENTIRETEC implements identity-based Multi-Service-Network as Managed Service at selected Kempinski hotels

Luxury hotel management group Kempinski Hotels has taken a further step towards its goal of standardized IT services throughout the group by opting to proceed with its Managed Service Strategy in partnership with IT specialist ENTIRETEC. Four of the group’s European hotels already use ENTIRETEC Guest Internet and Multi-Service Network Solutions delivered as Managed Services, with additional Kempinski hotels, Digital Signage Solutions and user-controlled In-room Entertainment to follow.

With a successful pilot project at the historic Kempinski Grand Hotel des Bains St. Moritz already completed, the tailored ENTIRETEC Managed Service Concept has now also been implemented at the Hotel Adlon Kempinski Berlin, Kempinski Hotel Das Tirol Kitzbühel and Kempinski Hotel Cathedral Square Vilnius.

The concept comprises not only the central management of all network infrastructure, security and administration services used on a group-wide basis, but also intelligent identity-based guest internet solutions and user-controlled in-room entertainment.

Multi-Service Network delivered as a Managed Service

Previously separate areas of the network have been combined to create a high-redundancy, Multi-Service Network which provides a foundation for the integration of new multimedia and communication components. No down time occurred during implementation. ENTIRETEC now operates all infrastructures as a Managed Service, thus enabling Kempinski Hotels to minimize its administrative effort and concentrate fully on its core business – managing hotels and providing an excellent guest experience.

Thomas Herrmann, CEO at ENTIRETEC, is proud to have Kempinski Hotels as a client: “Having worked jointly on this project for a number of months, we are delighted to have won over a prestigious global brand such as Kempinski Hotels with our Managed Service Concept. We have provided Kempinski Hotels with a basis which facilitates the flexible expansion of all IT infrastructure and services, as well as the adaptation thereof to changing corporate strategies and economic circumstances.”

Identity-based Guest Internet

Developed by ENTIRETEC, CLT SECTOR enables guests of Europe’s oldest luxury hotel group to gain identity-based, highly secure access to network resources and the internet, and replaces the purely HSIA-based solutions used to date. The user-friendly landing page adopts Kempinski Hotels’ elegant corporate identity and workflow, and allows guests to log on intuitively and automatically receive services for which they are authorized.

Its connection to the hotel’s own Property Management System (PMS) allows CLT SECTOR to refer to existing guest data, and therefore facilitates the provision of person- or group-specific internet services including various bandwidths and invoicing models (depending on the guest’s status) as well as virtual conferencing.

The in-room WLAN and LAN access devices provided by hardware partner Hewlett Packard ensure that an optimum connection is available in all rooms. As the concept drawn up by ENTIRETEC places particular focus on mobile devices such as smartphones and tablets, guests are able to access all the services for which they are authorized from anywhere in the hotel – whether they are in their room, the restaurant, the lobby or the spa area.

Dominik Lefevre, Regional Information Technology Director for Europe at Kempinski Hotels, also appreciates ENTIRETEC’s consideration of business operations: "The concept was planned in detail beforehand so that the implementation caused no disruption to our guests. This proves not only ENTIRETEC’s technological know-how but also their sensitivity to the needs of a 5-star luxury hotel’s operations."

Cutting-edge digital signage and user-controlled in-room entertainment

Additionally, ENTIRETEC multimedia and communication solutions round off the hotel group’s comprehensive range of guest services. CLT SIGNAGE facilitates the targeted, centrally managed communication of information to hotel guests, whilst multimedia platform CLT VISION provides guests with user-controlled in-room entertainment. A wide variety of content such as Video/Music on Demand, IPTV, IP Radio, Video Conferencing and Infotainment featuring Web and Messaging functionality can also be integrated and centrally managed.

Jeremy Ward, SVP Information Technology at Kempinski Hotels, confirms the group’s satisfaction with the implementation in the first four hotels: “Our guests are very demanding when it comes to service and comfort. The personalized guest internet solution and highly available multi-service network delivered by ENTIRETEC enables us to enter into active dialogue with users and give them a tailored, secure online environment. Initial feedback from hotel guests and employees has been positive, and shows that this solution is an innovative move which also strengthens customer loyalty.”

About Kempinski
Created in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group. Kempinski’s rich heritage of impeccable personal service and superb hospitality is complemented by the exclusivity and individuality of its properties. Kempinski now comprises a portfolio of 74 five-star hotels in 32 countries and continues to add new properties in Europe, the Middle East, Africa and Asia. Each one reflects the strength and success of the Kempinski brand without losing sight of its heritage. The portfolio com-prises historic landmark properties, award-winning urban lifestyle hotels, outstanding resorts, and prestigious residences. Each one is imbued with the quality guests have come to expect from Kempinski while embracing the cultural traditions of its location. Kempinski is a founding member of the Global Hotel Alliance (GHA), the world’s largest alliance of independent hotels. http://www.kempinski.com

About ENTIRETEC
ENTIRETEC is an established IT specialist with sites and interconnected data centers around the world. Using its wealth of experience as a foundation, the firm develops and implements highly available and secure networks in local and global environments. Irrespective of the client’s existing network, ENTIRETEC delivers individual applications as Managed Services which combine to form tailored solu-tions. The firm’s in-house CLT facilitates the centralized regulation and management of all IT processes and activities on the basis of existing user information. Cross-sector strategic project development and consulting complete the range of services offered.
http://www.entiretec.com

Tina Haase
» Marketing Manager

ENTIRETEC AG • Pforzheimer Strasse 33 • 01189 Dresden • Germany
T: +49.351.41355.819 • M: +49.172.3690.197 • F: +49.351.41355.877
E: tina.haase@entiretec.com
http://www.entiretec.com

This release was published on openPR.