Customer Store Norske Benefits from TMHE’s Quality Forklift Solutions

Toyota Material Handling Europe (TMHE) is committed to providing its customers with the forklift solutions that they require, no matter what challenges may stand in the way. One such customer is Store Norske, a coal mining company based in Svalbard, Norway.

“There is no way of getting here by road; we have to use snowmobile or plane. Because of the weather we sometimes cannot travel at all, which is why our supply facility is critical to our operation,” says Logistics Centre employee, Pernille Bruland.

Situated within the Arctic Circle, Store Norske is the most northern mining community in the world, producing up to four million tonnes of coal each year. The facility and its forklifts have to support over 400 employees, who live onsite for a week at a time.

“Although we seem to have all the space in the world up here by the North Pole, we are limited to how much we can build, which is why we have a storage area with high level racking. We have to work like a small town.”

Store Norske uses a fleet of TMHE trucks including a Toyota counterbalanced truck and two BT Reflex reach forklifts. It is important that these forklifts receive regular maintenance, as well as any emergency servicing and repairs that need to be carried out. TMHE is able to supply this service in spite of the freezing operating conditions and challenges presented by the facility’s location.

“We have to take care of the trucks for Store Norske. It’s quite a simple application but it has to be completely secure. We normally work with two service visits each year and with telephone support if it’s needed. They use the BT Reflex reach truck in the main storage area and Toyota counterbalanced trucks outside. Of course, if there is a serious problem we will come and fix it. It is so important to keep the trucks working,” explains Arne Eivik of TMH Norway, “They are standard trucks and although the temperature is way below freezing outside, we can operate normally without any problem.”

“The total value of the items held in our store is over 300 million krone. It’s good to know that the trucks that we depend on are being taken care of,” concludes Pernille Bruland.

TMHE’s commitment to delivering high quality forklift service solutions allows them to meet the toughest challenges, whether servicing forklifts at the northernmost mine on Earth, or maintaining trucks in exceptionally corrosive conditions. No matter the location, condition or environment, TMHE can provide top quality material handling solutions.

About Toyota Material Handling Europe
Toyota Material Handling Europe (TMHE) helps businesses of all sizes across Europe meet today's materials handling challenges with a full range of Toyota counterbalanced forklift trucks, BT warehouse equipment, and services and added value solutions, including service contracts, short term rental, used forklift trucks and the Toyota I_Siteinformation service. Active in more than 30 countries across Europe and with headquarters in Sweden, TMHE has a European Office in Brussels and production centres in Ancenis (France), Bologna (Italy) and Mjölby (Sweden). With about 4,500 service engineers, around 7,550 employees, along with a network of independent distributors and dealers, TMHE is the European regional organisation of Toyota Material Handling Group (TMHG), which is part of Toyota Industries Corporation (TICO) - the global leader in materials handling equipment. For more information on TMHE, visit www.toyota-forklifts.eu

Toyota Material Handling Europe
Svarvargatan 8
SE-595 81 Mjölby Sweden

This release was published on openPR.