Contact Center Market Size 2021 Industry Recent Developments and Technology, Size, Trends, Growth, and Forecast Research Report 2027 | Teleperformance, Alorica, Convergys, Atento S.A, Sykes Enterprises, Arvato, Serco Group

During the projected period of 2021-2027, the "Contact Center Market" research describes in-depth the demand and consumption of numerous products/services connected to market growth dynamics. In terms of quantity, a complete market assessment of the numerous opportunities in the market segment is made. The Contact Center market is covered several areas, including constraints, problems, and opportunities, as well as geographical considerations. Customers will benefit from this study because it provides historical and statistically significant data, making it both helpful and instructional.

In accordance with the Contact Center market is set to grow at a CAGR of 20.9% over the forecast period (2021-2027).

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Market Overview

The contact centre market is primarily driven by the increasing need to enhance customer experience, at relatively lower costs. This helps in catering to the intensified competition and increased customer expectations stemming from the advancements in technology. These advancements have considerably increased the barraging power of customers in the supply chain, thus reducing the hidden cost of switching vendors in most of the services, as the demand for hardware components is reducing in the businesses. The cost of retaining a customer is 70% less than the amount expended to acquire a new one; 67% of customers are lost due to bad experiences. Thus, customer experience is one of the factors expected to aid the increasing use of contact centres, as businesses try to retain their existing customers.

Top Key players operating in the global Contact Center market are:

Teleperformance, Alorica, Convergys, Atento S.A, Sykes Enterprises, Arvato, Serco Group, Acticall (Sitel), Transcom, TeleTech, Concentrix (SYNNEX), HKT Teleservices, Comdata Group

Major Contact Center Market Types covered are:

On-premise Type
Cloud-based Type

Major Contact Center Market Applications covered are:

Telecommunication
Banking, Financial Services and Insurance (BFSI)
Government and Public Sector
Healthcare and Life Sciences
Retail and Consumer Goods
Others

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North America is Expected to Lead the Market

The rising omnichannel approach to sales, coupled with the expanding e-commerce industry in North America, is driving the demand for contact centres. Companies are trying to expand their business portfolio in the region, due to the huge potential it offers.
For instance, the omnichannel, cloud-based contact centre provider, ZaiLab, announced its plans to expand its product offerings in North America.
Notably, organizations are shifting their focus towards cloud-based solutions to enhance efficiencies and scalabilities. For instance, in October 2018, one of the largest sub-servicers of residential mortgages in the United States, PHH Mortgage moved its contact centre to cloud-based architecture in alliance with Serenova.

Regional Analysis of Global Contact Center market:

The Contact Center Market research gives an in-depth analysis of market growth and other factors in key nations (regions), including:

North America (the United States, Canada, and Mexico)
Europe (Germany, France, United Kingdom, Russia, Italy, and Rest of Europe)
Asia-Pacific (China, Japan, Korea, India, Southeast Asia, and Australia)
South America (Brazil, Argentina, Colombia, and Rest of South America)
Middle East & Africa (Saudi Arabia, UAE, Egypt, South Africa, and Rest of the Middle East & Africa)

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Table of Contents: Contact Center Market

- Chapter 1: outline of Contact Center marketplace

- Chapter 2: worldwide market reputation and forecast through areas

- Chapter 3: worldwide marketplace popularity and forecast by using types

- Chapter 4: worldwide marketplace repute and forecast by using Downstream enterprise

- Chapter 5: marketplace riding issue evaluation

- Chapter 6: market opposition reputation by major producers

- Chapter 7: essential producers Presentation and market data

- Chapter 8: Upstream and Downstream marketplace investigation

- Chapter 9: Fetched and net part investigation

- Chapter 10: advertising reputation research

- Chapter 11: marketplace file end

- Chapter 12: research technique and Reference

Impact of COVID-19 on the Contact Center Market:

The upward push of COVID-19 has moderated showcase improvement; anyhow, the market is constantly selecting up-tempo due to growing lockdowns. The sudden increment in CAGR is thanks to the request and extension of this marketplace, which is functionality to return to pre-pandemic ranges once the large, is gone.

Customization Available: Global Contact Center Market

The Global Contact Center Market report may be modified to meet your specific business needs. because we recognize what our customers want, we provide 25% customization for any of our MID reports at no extra value to all of our customers.

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