Proactive Services Market Size, Share, Key Players, Growth Trend, and Forecast, 2020–2027

The global proactive services market is forecast to reach USD 8.76 Billion by 2026, according to a new report by Reports and Data. The increasing need for understanding consumer needs and market trends is one of the major factors driving the market growth. Moreover, extensive adoption of smartphones, along with the popularity of the internet and e-commerce, will also boost the growth of the market in the coming years.

The demand for omnichannel services has increased with the rising trend towards digital customer experience. The proactive customer service is provided according to the customer needs through the deployment of self-service applications across all channels. The basics of the service are to create a section on the website - where the customers can be provided with information regarding suggestions or issues they may encounter which may troubleshoot them during the process. Proactively enabling the customers to help themselves empowers the customer and improves the overall customer experience. Proactive customer support allows firms to improve customer experience, which fuels the overall brand success.

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Market Overview:

ICT refers to both the internet-connected sphere and the mobile sphere powered by wireless networks. It also includes antiquated technologies like landlines, radio, and television broadcasting, which are still widely used today alongside cutting-edge ICT pieces like artificial intelligence and robotics.

Although ICT and IT (information technology) are sometimes used interchangeably, ICT is generally used to refer to a broader, more comprehensive list of all components related to computer and digital technologies than IT. The list of ICT components is long, and it's still growing. Computers and telephones, for example, have been around for decades. Others are newer additions, such as smartphones, digital televisions, and robots.

Different leading key players have been profiled to get better insights into the businesses. It offers detailed elaboration on different top-level industries which are functioning in global regions. It includes informative data such as company overview, contact information, and some significant strategies followed by key players.

Further key findings from the report suggest

• Among technologies, big data analytics accounted for the largest market share of ~42% in the year 2018. The extensive use of advanced technologies and cloud-based storage has led to the generation of a massive amount of data from multiple organizations. Big data analytics are designed to handle data on a massive scale.
• The large-sized organizations account for a larger market share of ~64% in the year 2018, owing to the increasing investments on digital marketing software.
• The support and maintenance services account for the largest market share of ~40% in the year 2018. Application of artificial intelligence for proactive customer services enables firms to provide better customer support and resolve several difficulties by integrating these tools into their operational processes.
• The IT & telecommunication industry is anticipated to witness the highest CAGR of 20.8% during the forecast period, attributed to the emergence of advanced technologies like artificial intelligence, IoT, and machine learning. The IT and telecom sector has digitized and offers a unique customer experience to match the shifting customer behaviors. Their investment in end-to-end digital operations has driven the growth of the industry.
• North America held the largest market share of ~30% in the year 2018, owing to the rapid technological advancements and increasing government investments into the development of IoT, artificial intelligence (AI), and machine learning. Moreover, the presence of some of the leading players of the market in the region will also drive the growth of the market in the region.
• Key participants include HPE, Cisco, IBM, Microsoft, Juniper, Ericsson, Nokia Networks, Huawei, Fortinet, Avaya, Mcafee, Symantec, DXC Technology, and Servion, among others. The companies have adopted various strategies, including mergers, acquisitions, and partnerships to hold ongoing trails and come up with new developments in the market.

The Proactive Services market has been segmented into key regions of the world and offers an analysis of growth rate, market share, current and emerging trends, production and consumption ratio, industrial chain analysis, demand and supply, import and export, revenue contribution, and presence of key players in each region. A country-wise analysis of the market is offered in the report to gain a better understanding of the regional spread and progress of the Proactive Services market.

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Global Proactive Services Market Key Segments:

Technology Outlook (Revenue, USD Billion; 2016-2026)
• Big Data Analytics
• Artificial Intelligence
• Machine Learning

Component Outlook (Revenue, USD Billion; 2016-2026)
• Support and Maintenance
• System Integration
• Training & Consulting

Organization Size Outlook (Revenue, USD Billion; 2016-2026)
• Small and Medium-Sized Enterprises
• Large Enterprises

End-use Outlook (Revenue, USD Billion; 2016-2026)
• Customer Experience Management
• Network Management
• Cloud Management
• Data Center Management
• Device / Endpoint Management
• Application Management

Industry Vertical Outlook (Revenue, USD Billion; 2016-2026)
• BFSI
• Retail & Consumer Goods
• IT & Telecommunication
• Healthcare & Life Sciences
• Government & Defense
• Media & Entertainment
• Manufacturing
• Energy & Utilities
• Others

On the basis of Region:
• North America
• Europe
• Asia-Pacific
• Latin America
• Middle East & Africa (MEA)

Research Snapshot:
• Historic Period: 2014 - 2018
• Base Year: 2020
• Forecast Period: 2021-2028

The study objectives of global market research report:

• To analyze the global Proactive Services market on the basis of several business verticals such as drivers, restraints, and opportunities
• It offers detailed elaboration on the global competitive landscape
• To get an informative data of various leading key industries functioning across the global regions
• It offers qualitative and quantitative analysis of the global Proactive Services market
• It offers all-inclusive information of global market along with its features, applications, challenges, threats, and opportunities

The major key questions addressed through this innovative research report:

1. What are the major challenges in front of the global Proactive Services market?
2. Who are the key vendors of the global Proactive Services market?
3. What are the leading key industries of the global Proactive Services market?
4. Which factors are responsible for driving the global Proactive Services market?
5. What are the key outcomes of SWOT and Porter’s five analysis?
6. What are the major key strategies for enhancing global opportunities?
7. What are the different effective sales patterns?
8. What will be the global market size in the forecast period?

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