Press release
The Global Contact Center Software Market was valued at USD 15.63 billion in 2017 and is expected to grow at CAGR 12.36% over the forecast period 2021–2026.
Contact Center Software Market
Contact center software programs are used to enhance the effectiveness and efficiency of contact centers with a focus on interactions between customers and contact center agents. The key function of such software programs is to route customers to agents and track these interactions. Increasing use of contact centers among organizations, owing to the ease of use and improved disaster recovery/business continuity associated with contact centers drives market growth around the world.
Contact centers have gained traction with greater emphasis being laid on high-value customer interactions. Evolving customer expectations and service complexities are creating growth avenues for contact centers to create strategic value and profitability. As per Customer Report 2020, by 2020, customer experience will overtake product and price as the key brand differentiator.
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The Major Manufacturers Covered in this Report:
Alcatel-Lucent Enterprise (France), Cisco Systems (U.S.), Inc., Avaya Inc., Huawei Technologies Co., Ltd., Mitel Networks Corporation, Oracle Corporation, SAP SE, Unify, Inc., IBM Corporation, and Enghouse Interactive Inc.
Years that have been considered for the study of this report are as follows:
History Year: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Year: 2021 to 2026
Market Segmentation:
By Solution
Intelligent Virtual Assistants
Customer Collaboration
Dialers
IVR
Workforce Optimization Reporting & Analytics
Others
By Deployment Type
On-Premises
Cloud
By Organization Size
SMEs
Large Enterprises
By Industry Vertical
BFSI
Consumer Goods & Retail
Government
Healthcare
It & Telecom
Travel & Hospitality
Others
Regional Segmentation:
North America (The US, Canada, and Mexico)
Europe (Germany, France, the UK, and Rest of the World)
Asia Pacific (China, Japan, India, and Rest of Asia Pacific)
Latin America (Brazil and Rest of Latin America.)
Middle East & Africa (Saudi Arabia, the UAE, South Africa, and Rest of Middle East & Africa)
Additionally, the analysis also delivers a comprehensive review of the crucial players on the Contact Center Software Market along with their company profiles, SWOT analysis, latest advancement and business plans.
The analysis objectives of the report are:
To equitably share in-depth info regarding the crucial elements impacting the increase of industry (growth capacity, chances, drivers and industry specific challenge and risks).
To know the Contact Center Software Market by pinpointing its many sub segments.
To profile the important players and analyze their growth plans.
To endeavor the amount and value of the Contact Center Software Market sub-markets, depending on key regions (various vital states).
To analyze the Global Contact Center Software Market concerning growth trends, prospects and also their participation in the entire sector.
To examine and study the Global Contact Center Software Market size (volume and value) form the company, essential regions/countries, products and applications, background information and also predictions.
Primary worldwide Global Contact Center Software Market manufacturing companies, to specify, clarify and analyze the product sales amount, value and market share, market rivalry landscape, SWOT analysis and development plans for the next coming years.
To examine competitive progress such as expansions, arrangements, new product launches and acquisitions on the market.
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Straits Research is a leading market research and market intelligence organization, specializing in research, analytics, and advisory services along with providing business insights & market research reports.
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